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Where can I purchase a new Wireless Phone Hub

  • June 7, 2025
  • 2 replies
  • 166 views

Where can I purchase a new wireless phone hub?

The Koodo customer service reps tell me to visit a local store.
The local stores have told me to contact Koodo Customer service.
 

Best answer by Flo Koodo

Hi ​@LJ23 

We have checked and the device is out of warranty, however, as Dinh suggested, you can visit a Mobile Klinik location for repair options or battery replacement (there will be a cost for it since the hub is out of warranty).

The other option would be to speak to a rep and purchase new hub, either financed, on a monthly tab or outright.

A connection fee would apply for the purchase.

This topic has been closed for replies.

2 replies

Dinh
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  • Mobile Master
  • June 7, 2025

Are you an existing customer need replacement for your home phone? I don’t think Koodo is selling it separately. You would have to activate a new wireless home phone to get a new one. If your device has issue, you could also check in with the option to repair it. 


Flo Koodo
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  • Official Rep
  • Answer
  • June 7, 2025

Hi ​@LJ23 

We have checked and the device is out of warranty, however, as Dinh suggested, you can visit a Mobile Klinik location for repair options or battery replacement (there will be a cost for it since the hub is out of warranty).

The other option would be to speak to a rep and purchase new hub, either financed, on a monthly tab or outright.

A connection fee would apply for the purchase.