I recently purchased it through the Galaxy s26 plus only had a few weeks and the charger in the phone will not work I tried several different charging cables my wife got the same phone at the same time cost us a fortune and the charger does not work in mine they're trying to tell me they have to send it in delete the whole thing and probably they won't cover the cost because they think I damaged it how do you go about getting this rectified at this point the phone is dead so I can't even take things off and start all over again which I do not want to do the only option is to get a magnetic charger1
brand new phone no longer charging
+4Hi
When did you buy it, and where? Koodo store purchases have 15 days to return or exchange, online orders 30 days. If you're still in that window I would push for an exchange instead of a repair https://www.koodomobile.com/en/help/returning-or-exchanging-your-phone
If it was from Best Buy or another retailer, their own return policy applies.
Past that it goes through warranty, and physical or liquid damage isn't covered so it comes down to what they find in the port. Koodo's warranty page sends you to a Telus lookup where you can enter your IMEI to check your status https://www.koodomobile.com/en/help/warranty-and-repair-policy
Your magnetic/wireless charger idea is what I would do. Phones sent in for repair may get factory reset, so get it powered up and back everything up first.
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