Skip to main content
Koodo Community
Community
Solved

Unable to Select Free Perk – Error Message Appears Repeatedly

  • July 22, 2026
  • 11 replies
  • 105 views
O

Hello Koodo Support,

I'm trying to select my free perk, but I keep getting an error.

Screenshots:

The error message says:

"It looks like you can't choose a Perk right now. Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat."

I have already tried again, but the same error keeps appearing.

I also recorded a short video showing the issue:
https://www.screenpresso.com/cloud/fAyqAgUalSG7/

Could you please help me resolve this problem?

Thank you!

Best answer by Georgia Koodo

Thank you for confirming ​@Oleksandr_St! We were able to add the 3-Day Easy Roam International perk for you, you should be able to confirm in your online account as well. 

11 replies

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • July 22, 2026

Try selecting a different perk.  Does the error still appear?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
M
Forum|alt.badge.img+4
  • MilkyWay
  • Mobile Master
  • July 23, 2026

Let me flag a rep for you. Which Perk do you want?

Georgia Koodo
Forum|alt.badge.img+4

Hi ​@Oleksandr_St, which perk did you want to select? We can try to add it for you, just let us know. 

O
  • Oleksandr_St
  • Author
  • Beginner
  • July 23, 2026

Let me flag a rep for you. Which Perk do you want?

I want to select the 3-Day Easy Roam International perk: https://prnt.sc/ffzXtHGPxqIX
Unfortunately, I can't confirm my selection because I keep getting the error I mentioned earlier.

Georgia Koodo
Forum|alt.badge.img+4
  • Georgia Koodo
  • Official Rep
  • Answer
  • July 23, 2026

Thank you for confirming ​@Oleksandr_St! We were able to add the 3-Day Easy Roam International perk for you, you should be able to confirm in your online account as well. 

    Y
    • YulliaBr
    • Connector
    • July 23, 2026

    Hi ​@Georgia Koodo ,

    Could you please set up the 3-Day Easy Roam International perk for me as well? I'm experiencing the same issue and can't select or confirm it because of the error.

    Thank you!

      Y
      • YulliaBr
      • Connector
      • July 23, 2026

      Thank you again!

      O
      • Oleksandr_St
      • Author
      • Beginner
      • July 23, 2026

      Hi ​@Georgia Koodo 

      Thank you so much! I checked, and it's working now.

      Could you please help my wife ​@YulliaBr  as well? She's experiencing the same issue and can't select the 3-Day Easy Roam International perk either.

      Thank you again!

        Dinh
        Forum|alt.badge.img+4
        • Dinh
        • Mobile Master
        • July 23, 2026

        Glad it's working now for your line, ​@Oleksandr_St 

        ​@YulliaBr  while a rep looks into yours, retry in incognito mode or a different browser.

         let me flag a rep to add the 3-Day Easy Roam International perk to your line.

        A Koodo customer, opinions are my own.
          Georgia Koodo
          Forum|alt.badge.img+4

          Hi ​@YulliaBr, certainly! The 3-Day Easy Roam International perk has also been added to your line. 

            Y
            • YulliaBr
            • Connector
            • July 23, 2026

            Thank you so much for your quick help! Everything is working now for both of us.

            We really appreciate your support.

              Terms & ConditionsAccessibility statement
              Koodo Community