Perks don’t seems to work

Hi there,

To confirm, did you recently change to a new plan / sign up for Koodo? As when you change your plan / activate a new line, you will have access to a prorated amount of data until your next billing cycle. This would explain why your data amount is 1GB and not what is expected with the plan, it will be like this until your current billing cycle is finished. If that is the case, more on that can be found here: Rate plan proration explained | Koodo Mobile

For the perk, when you check your add-ons in self-serve does it show that the perk has been selected? If you did change your plan, did you choose this perk at the same time or a different perk at the time of the change and then switched it later?

I did not change my plan recently. Although I tried to see if it was activated. The option was selected on day one when I choose my plans months ago.

Hi ​@Xychus 

We have looked into it and we found that the perk wasn’t prvovisioned correctly.

We have managed to fix it and you should be able to see it in self serve and in the usage section.

You might need to restart your device if data is not working,

Please let us know.

Everything seems fine now! 
 

Thanks!