Perks don’t seems to work

Question

Hi,I’m supposed to have the 10Gb data bonus for my perk but it don’t seems to work and my account says that I no longer have data available but the cap is only 1Gb. Is that normal? thanks

Flo Koodo · Accepted Answer

Hi ​@XychusWe have looked into it and we found that the perk wasn’t prvovisioned correctly.We have managed to fix it and you should be able to see it in self serve and in the usage section.You might need to restart your device if data is not working,Please let us know.

Oliver C · Answer

Hi there,To confirm, did you recently change to a new plan / sign up for Koodo? As when you change your plan / activate a new line, you will have access to a prorated amount of data until your next billing cycle. This would explain why your data amount is1GB and not what is expected with the plan, it will be like this until your current billing cycle is finished. If that is the case, more on that can be found here:Rate plan proration explained | Koodo MobileFor the perk, when you check your add-ons in self-serve does it show that the perk has been selected? If you did change your plan, did you choose this perk at the same time or a different perk at the time of the changeand then switched it later?

Sign up

Login to the community