Plans & Add-ons

Hello,I recently added a 30-Day Global Pass to my Koodo account, but I also see “US Easy Roam” listed on my account.Could you please clarify why both are showing? If I travel through the U.S., will the 30-Day Global Pass cover my usage, or could I still be charged the $125 Easy Roam fee plus additional charges?Thanks!

Competed transfer yesterday from Fido and service seems to be working fine but In trying to add my free perk (roll over data) and I just get an error message that it can’t add it right now? Any assistance? I’ve cleared cache and data, tried a different browser and it won’t work.

I can’t access to my Amazon prime even I’m on my stream+ subscription. I have already activated them since I switched to Koodo. It happened since last month.

I think it’s dishonest to add asurion to a persons account without telling them

I’m trying to switch from a prepaid plan to a post paid plan so that I can roam while abroad in Europe but to do so I need to link my accounts which requires a callback. I can’t callback because Prepaid plans don’t have service abroad. Is there someone I can email in order to access my account? I also haven’t been able to  receive a text to transfer my phone number over to the postpaid account because, again, I can’t access my phone number while abroad (the whole reason why i’m trying to switch)

I’m currently a Koodo Prepaid customer. Fast Switch was working on my account yesterday and I could view my targeted prepaid-to-postpaid offers, including a postpaid $30/50GB migration plan. Today, the Fast Switch page immediately shows “We couldn’t complete your checkout,” so I can no longer access the migration offers page at all or view any of the other offers that were available to me.I’ve also tried accessing it from a different browser and a different device, but I get the same error every time.I have not completed an order or changed my plan. Prepaid customer service was unable to resolve the issue. Could a Koodo rep please check whether my Fast Switch eligibility or migration status is stuck on the backend? I can provide my account details by PM if needed. 

I recently had my cracked screen replaced at MobileKlinic, I had forgot I have device care. Can I still get reimbursed for the repair or a portion  of it?

I am planning to get a Europe Travel Pass for an upcoming trip to access my plan abroad. The description states that I will have access to the data from my plan, however, I have the “rollover data” perk, and I am wondering:Is the rollover data accessible when using the Travel Pass?Or is it only my base monthly data that I will have access to?  

i’ve googled, i’ve self served i’ve contacted koodo ai and i still just can’t seem to cancel my stream+ ?!

I just signed up for a roaming package for europe for $50.   It is added on to my plan.  I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ……….   .      Your data is no longer paused!    what’s going on?? 

I am traveling. I purchased an International roaming package but I'm getting alerts that my data usage will expire, how do I ensure my internet access continues?

I live in Canada and I am purchasing a 3 day easy roam travel pass for the USA and was wondering if while I am in the USA, would I be charged if I called back to Canada. Does the travel pass allow you to make free calls back to your home country (Canada) while you’re travelling in the USA?

Just added a new line and unable to add the free perk of Rollover Data.  Is anything able to be done on Koodo's end of things?

I purchased a 30 day Europe travel pass from Aug 24-Sept 24 for use in Ireland. Can I purchase another one for use from Sept 24-Oct 24? Is there a maximum number of passes I can purchase?

I will be travelling to the Philippines in a few weeks, I have Unlimited International SMS included in my plan. Does this mean I can send and receive messages while I am in the Philippines free of charge? Or is it only free for incoming text messages?

I’m switching from a Galaxy Watch LTE to an Apple Watch Cellular and want to transfer my existing Koodo smartwatch line/eSIM.I do not want a new line or another activation fee, since I already paid the $70 fee when I first activated the service with my old galaxy watch lte.Can Koodo simply transfer/re-provision the existing smartwatch service to the Apple Watch? Or are they going to rip you off ?

So I went to go add the eu 14 day pass but I kept getting rejected since it was asking for a promo code I had never received or got a error page when trying to self serve. 1 hour plus phone call with an agent they finally added me manually - thought I was in the clear. But the next day I couldn’t load anything. I was connected to 5g & everything, thought maybe something was wrong with my phone. Restarted it, turned off/on airplane mode. Quick google search lead me to go check my add ons. Lo & behold I see this “TEST Data Block”. So I removed it & was finally able to access data. This whole ordeal was a little frustrating as I had no issues with getting this plan last year. It’s all resolved now but just making this post so that if anyone else encounters this issue - so they don’t have to struggle the same way I did. Also to the Koodo people - maybe if you’re testing on people’s actual numbers, maybe clear all the configurations before calling it a day?  

I swapped from a physical, prepaid sim card to a post paid esim but I never received a QR code or email activation. My physical sim was suspended and I cannot access cellular networks. 

I had easyroam enabled before I left canada. I landed in UK and got an email “Roaming update for your account” - so it knows I am in a different place.I cannot make phone calls. My phone Roaming settings all show No service / No network and so on. Galaxy S24.I restarted the phone, did not solve problems.Any help appreciated 

Looking for a plan while on a cruise to Rome France and Spain

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried. 

I have been trying to add the free perk to one of my phone lines but it won’t update.  For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I took the plan). 

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me out directly with plan options? TIA

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the documentation is unclear.I don’t know if “ Note: Picture and video messages (including iMessage) use data, so they count as roaming” means“MMS messages will come out of your data allowance” or “MMS messages are charged per-message at expensive roaming rates” or “if you receive an MMS you’ll be instantly switched to roaming” (which is OK, I plan to use the roaming, hence why I’m adding the travel pass).Can you please clarify:Will I be charged if I get an incoming MMS message from Canada while in Europe? Am I charged to send an MMS message to Canada from Europe? If the answers to those are “sometimes” can you please provide the details e.g. only if you are over your plan’s included monthly data or some other stipulation? Does unlimited calling an

I recently signed up for a bring own your phone plan and I never got email with a QR code, I can’t receive text messages from the new number until the esim is activated.