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All discussions about Koodo plans and add-ons.

  • 1,077 Topics
  • 3,847 Replies
1075 Topics
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rustydusty17Rockstar
asked in Plans & Add-ons
Hub

Just wondering if it’s possibly to add a LTE hub to my account?  It would be nice for traveling this summer around Western Canada.

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WSBBBBBBBeginner
asked in Plans & Add-ons
How quit amazon?

Hi,Im using Stream+ Premium and want to quit Amazon. However, in Amazon it says I have to do it through Koodo. Do I have to quit Stream+ totally and then quit Amazon?  

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Dinh
Eric Carrier
Eric CarrierBeginner
asked in Plans & Add-ons
Stream+

Why am I unable to cancel Stream+,I have gone through every steps described in the help section and it never works once I click on Remove stream+ it just does nothing.

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Eric Carrier
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Becs1980Beginner
posted in Plans & Add-ons
extra data

I accidentally deleted 3K extra data on my plan. Can you please add it back on? I’ve run out of data this month .

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Flo Koodo
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Scott SpenceOrganizer
asked in Plans & Add-ons
Amazon Prime + Easy Roam US ? ?

Hello,I did the 3mo free Amazon prime promotion, then have decided to continue on with it. I noticed on my first invoice since continuing with AP and it has a “EasyRoam US - Amazon Prime” add-on. Why is EasyRoam US part of Amazon Prime? Can it be cancelled/removed from my account? Thanks,Scott.

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Ari BBeginner
asked in Plans & Add-ons
Easy Roam Travel Pass-Use of your regular plan AND unlimited talk & text?

I am located in Canada and currently have 100GB of data and unlimited US & Canada calling on my current phone plan.I am travelling to Europe for 30 days. If I purchase the 30 day Easy Roam travel pass, will this give me access to the 100GB of data on my plan AND unlimited phone calls and texting while I’m in Europe?Am I correct in understanding that the only phone calls that would be covered under the travel pass would be to the European country that i’m currently in AND Canada & US since they are covered on my original plan?ie. If i’m in Spain, am I good to call someone else that’s in Spain, Canada or the US and this would be covered under the travel pass?But if i’m in Spain, and call someone in the UK then I will be charged the daily Europe roaming rate?

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Dinh
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RBCBeginner
asked in Plans & Add-ons
Unlimited Long Distance Pack

Is Australia part of the list of 27 countries in the unlimited long distance pack? And why don't you publish a list instead of saying 'A whole bunch'' ?

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adventuredadBeginner
posted in Plans & Add-ons
Koodo retention ?

I've been with Koodo for years and have 4 lines with them for my family. After waiting 24 hours for a callback I got no help with my issues. 1. I wanted to downgrade one line to the $15/month basic plan. 2. reduce the cost of the other 3 plans by $5/month. The agent was less than helpful, he stated that he couldn't do 1. at all and he could do 2. but there would be a $15 per line change fee. In the past, plan changes were free.The agent would not put me through to the retention team so I'm now on the cusp of switching my lines to another provider. In these days of competitive phone plans I'm amazed that Koodo's customer service is getting worse and that there was little interest in keeping my lines.

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SrinAdvocate
asked in Plans & Add-ons
discontinue service

I require help to discontinue service and I’m travelling- unreachable. Please assist to close the service- I do not need the account anymore.

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Mayumi
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Jokko JonesBeginner
asked in Plans & Add-ons
How to use Easy Roam pass in the USA

Hi,I’m going to the USA for 8-14 days. I see how to buy a Easy Roam pass from Koodo via text. Once I have the pass loaded on my phone, what do I do? Do I have to click the Roaming in the ON position in my Cellular settings or just do nothing? Also, to continue service can I buy a new 7 day pass when the first one is set to expire?Thanks!

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echan19Beginner
asked in Plans & Add-ons
Easy Roam Travel Pass Length

For travel in the US are there travel passes longer than 7 days offered?

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Flo Koodo
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LakiBeginner
posted in Plans & Add-ons
How minutes are count on $15 base plan?

I have a $15 base plan with 100 minutes. I saw unlimited incoming calls in ad. But, when I checked my usage I found that both incoming and outgoing calls are count towards the minutes. Koodo assist says weekend and night time are free. Can someone elaborate what exactly 100 minutes mean?

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Mayumi
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RupietootBeginner
asked in Plans & Add-ons
easy roam covers Mexico?

I have international easy roam - will this cover Mexico?

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twincBeginner
asked in Plans & Add-ons
Stream + Plans

I have the original stream + package (netflix,apple TV+, Discovery+), and i want to add this new stream + package (netflix, disney+, prime) , can I have both on one account?

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Allan M
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DMGBeginner
asked in Plans & Add-ons
travel pass/easy roam

Do I need to turn on my phones roaming for travel pass/easy roam to work?

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YuriiVBeginner
asked in Plans & Add-ons
Roaming Charge

Hello, my phone # ends with 8209.  I got charged roaming fee while my phone had roaming off. I have never agreed to any charges or usage of roaming. Please review and refund. Thank you!

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Georgia Koodo
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OliverJacobBeginner
asked in Plans & Add-ons
Cannot Choose A Perk

I have not been able to add a Perk through my account. I would like to add Rollover Data to my account as my free perk. The error code is U1735858512616I77045. 

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Georgia Koodo
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SeyedamirhosseinBeginner
asked in Plans & Add-ons
Using the upcoming new plan right now

Hello. I changed my internet plan and I want to activate it right now. My current plan's internet was finished earlier than the end time (14 Feb). How can I activate new plan sooner and not getting any extra data until 14 Feb which is so expensive (500mb ~ $18 !!!!)Thanks

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olejkamkBeginner
asked in Plans & Add-ons
Canada-US plan in Puerto Rico

Hello. I have Canada US plan. It works in Puerto Rico?

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Georgia Koodo
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SparklySeaweedConnector
asked in Plans & Add-ons
Details for Easy Roam Travel Pass

Hello, I’ve just added an easy roam travel pass to my account for an upcoming trip (the 30 day europe one). I have a few questions about the details:-I am wondering what my settings on my phone  should be once I land in Europe: should I have roaming off or roaming on? -Do I need to also enable easy roam on my Koodo account? Or are the two separate things?-what kind of calls can I make/receive without charge? My current phone plan allows for unlimited calls within Canada. For example could I make a phone call to Canada for free? -can I travel to multiple European countries on the list without problem?thank you for your help :) 

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AlsoAaronBeginner
asked in Plans & Add-ons
stream+premium prime gives ads is this normal?

I have been watching netflix for quite some time since before primes ads started and had paid prime before moving to stream+premium. After finishing my binge watching of netflix I moved over to the prime platform for some bing watching and there were ads. Thought i chose the stream+premium when i moved my platforms over. Never thought anything of it. Few weeks go by and i get frustrated with the ads so i check, i do have stream+premium but i have ads on prime. I thought premium took the ads away did it not? Whats the premium? Whats the basic lol?

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Allan M
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ValouueBeginner
asked in Plans & Add-ons
does Canada-US roaming with data, talk and texts 120 GB of Shock-Free Data at 5G speed

Does the Canada-US roaming with data, talk and texts 120 GB of Shock-Free Data at 5G speed plan include calls placed from canada to US without roaming on? Or does it mean its stricktly limited to use while roaming/traveling? 

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Amanda Marie
Amanda MarieBeginner
asked in Plans & Add-ons
If switch from 30 day prepaid plan to 360 day prepaid plan will I keep my boosters?

Hi, I've had the 30 day prepaid plan for 15$ each month for many years. However, I recently saw what seems like a better deal with the 360 day plan. What I want to ensure before switching is that I wouldn't lose access to the booster add ons I have already bought while on the 30 day plan.

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Allan M
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suppliedbeefBeginner
asked in Plans & Add-ons
apple watch question

I got an Apple Watch 10 for Christmas, is it possibleTo add it to my current plan?

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Shawn42Beginner
asked in Plans & Add-ons
Do the Canada-US plans include unlimited talk and text?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

1591
Dinh

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