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All discussions about Koodo plans and add-ons.

  • 1,483 Topics
  • 5,866 Replies

1483 Topics

T
TyPhoneBeginner
asked in Plans & Add-ons

Will I lose my bill credits if I change my plan?

Hey all! Yesterday I ordered a new phone, and the phone I chose came with a $375 bill credit ($25 over 15 months). I had to select a new plan as well and chose the $65 5G plan. Today when I logged in, there is a banner saying I can switch to the same plan for $60. Obviously I would love to pay $5 less for the same plan, but I’m worried I’d lose my bill credit. But it did seem that the bill credit was a perk of the new phone, not the plan. Anyone know if the bill credit will be lost if i change my plan (either now or in the future)? 

2
Flo Koodo
8 days ago
T
temejrblbmBeginner
asked in Plans & Add-ons

"$55 40GB UL Canada-US Min QC SFD (4G Speed)" plan"

I just signed up for this plan as a snowbird.  I have a 5G phone and most carriers in the US are 5G.  As this plan is 4G, will that cause me any problems with calling or texting while in the USA?

4
BobTheElectrician
8 days ago
R
RockmanConnector
asked in Plans & Add-ons

unable to change plan after attempt to select perk failed

I logged into self serve and attempted to change my plan to the $50/month for 40GB plan with the data rollover (free) perk; but, when I attempted to select the free perk (rollover data) I received an error message telling me to try again. I have tried several times and am still unable to change my plan (because, I cannot select the rollover data perk without being redirected to the same error message).

7
Flo Koodo
9 days ago
A
al.k4000Beginner
asked in Plans & Add-ons

Dispute Easy Roam charge

Hey there,I am on a staycation close to the US border (Salt Spring Island) and was charged accidentally for Easy Roam. Can someone on the Koodo team please resolve this? Thanks! Alyssa 

2
Flo Koodo
11 days ago
H
Hman88Connector
asked in Plans & Add-ons

Will I lose my monthly credit if I upgrade my plan?

I currently have the Black Friday Plan $55 20GB with $25 Credit for 2 years.The speeds of 100Mbps are too slow and I want to upgrade to the $60 5G Plan I see via self-serve. Will I lose my $25 monthly credit if I switch plans? 

3
G
12 days ago
Roxydanger
RoxydangerBeginner
asked in Plans & Add-ons

upgraded to half speed internet, wtf?

I just upped my gigs and now internet lags and my streaming shows buffer.  UGH!!  Has anyone else gone from the 4gig for 45/mnth to the 40gigs andexperienced really spotty connection when using 5g?  I have my own phone and no tab left (woohoo!!) if that matters at all

3
D
13 days ago
C
CeriWilliamsBeginner
asked in Plans & Add-ons

Joining Koodo

Hi, I am having some issues joining Koodo. I am a UK Citizen with Canadian Residency. When signing up I am faced with a problem which is stopping me from signing up. I was rejected from the application due to credit check. It states that you cannot use VISA which is my canadian bank account. I have used an international Mastercard which seemed to be accepted however I was then emailed to say that Koodo was unable to validate your credit information.I know lots of International’s are using this service so there must be a way around. Please can you point me in the right direction. ThanksCeri 

1
Allan M
13 days ago
L
landoozunaBeginner
asked in Plans & Add-ons

They scam people

I used prepaid chatr, and at the Filipino party in Calgary in Canada there was a Koodo provider and they told me that if I switched with them they would give me 40GB and unlimited international minutes, I just received my bill for more than 300 CAD   

2
M
13 days ago
B
Bo1o1Beginner
asked in Plans & Add-ons

Entered USA, Turned on Easy Roam, account charged, but Data still says locked.

Thought Account had Easy Roam on..  realized it was not.. turned it on.. account was charged daily fee .. but Data is not available,  shows as locked in the account. Thanks fully it did lock as it would of been crazy high.. with out the easy roam.

3
Boa_Guy Koodo
14 days ago
A
ac3101Beginner
asked in Plans & Add-ons

Device Protection for a non-Koodo device

Is there a way for me to purchase Koodo device protection (or whatever it’s called) for a non-koodo device? If so, how.

2
Allan M
14 days ago
R
RainVBeginner
asked in Plans & Add-ons

Perks Not Applying

I changed my plan and was offered a free perk. I chose the unlimited international text. But it won’t apply. It keeps saying I ‘can’t choose a perk right now.’*sigh* Do I need to call in? 

3
R
15 days ago
F
Farahnaz83Beginner
asked in Plans & Add-ons

Seasonal Hold Plan

I put my plan in seasonal hold plan 2 moths ago and now Im back and want to re activiate my plan i was wondering how can I do that On the koodo website 

1
Sophia
15 days ago
L
lvanBeginner
asked in Plans & Add-ons

changing rate plan to reduce cost

I just increased my husbands plan from $45 a month at 6GB data to $50 a month with 40GB data (all 4G speed).  I wanted that same plan but the option isn't available for me  .  I currently pay $65 a month for 30GB of data on my plan (4 G speed).  I wanted the same plan as my husband but the only plans available are at a higher premium per month.  Nothing lower.   There are 4 offers online for me and the “exclusive” offer me me states $65 for 75GB data.  I don’t need this much and I would love to have the same plan as my husband.  How do I get this???

5
D
15 days ago
D
Don WhyteAdvocate
asked in Plans & Add-ons

sharing data when adding a line

I’m on a minimalist plan of 3 GB data/month at $35/month. Looking at adding a line and a phone to the account. The plans I can choose include for instance 60 GB/month. Will this be shared data for both phones or each phone or what?

3
Dinh
16 days ago
Kevan B
Kevan BAmbassador
asked in Plans & Add-ons

Block calls TO USA

I was calling an amazon call center the other day and it turns out my call was to Seattle.  I just got my bill today and there was a charge for $37 for this call.  Is there any way to block outgoing calls to other countries, or at least provide a warning ahead of the call?

2
Dinh
16 days ago
N
NemyalBeginner
asked in Plans & Add-ons

Turn on VoLTE on Pixel 2?

Hi there. I recently got a message about my phone being available for VoLTE and to turn it on to continue receiving service, but I am unable to find the option to turn it on.I have a Pixel 2 (Not XL) with Android 11, going into Settings > Network and Internet > Mobile Network, I do not see a VoLTE option within as the guide here says for Google phones: https://www.koodomobile.com/en/help/volteHow do I turn on VoLTE on a Pixel 2?

3
D
16 days ago
K
KrazConnector
asked in Plans & Add-ons

Oustanding Order, can't add perks

I also have this problem and can’t add a perk.  What’s the solution?  I need some help.

6
K
17 days ago
V
vincesilvConnector
asked in Plans & Add-ons

Unable to change plan because pick a perk keeps failing

I see that I have the option to change my plan to $60 with 5G and 60GB, but it always breaks when I have to select a perk. The perk that I am trying to get is Rollover data with that plan.

6
Boa_Guy Koodo
17 days ago
K
kirrBeginner
asked in Plans & Add-ons

Add VoLTE add-on

I want to enable VoLTE on my sim card, but I can’t find a VoLTE add-on in my account.Can you please enable it for me, I saw that some reps did it for other clients. Thanks!

2
Bernard Koodo
17 days ago
M
MobileMatt441Beginner
asked in Plans & Add-ons

Unable to select my free perk via Self Serve

A few weeks ago, I upgraded to a new phone, and had to change my plan along with the upgrade. On my previous plan, I had Rollover Data selected as my perk. I would like to do the same for my current plan. However on the new plan, I’m unable to select my perk, and am always met with the “Unable to select a perk right now” message in self serve. I’ve tried on various devices and browsers, but always get the same result. Any help with this is greatly appreciated.  

3
M
17 days ago
A
AndrewTL7Beginner
asked in Plans & Add-ons

Tab is paid, want to upgrade one phone but not the other

So my wife and I share an account with two lines (I believe that’s the right term?). When we signed up with Koodo I got a tab plus plan and a new Google Pixel 6, and she did a bring-your-own-device plan for much cheaper. My tab is set to be paid off next month, so what we want to do is upgrade her phone and keep mine. But unfortunately, the tab plus plans have gone up in price significantly, and so to keep my plan as is and add an upgrade on hers is going to be about a 23% increase on our bill (before tax) per month, even though my phone will be paid off, so we’d still only have one tab we’re paying for. Is there any way for me to upgrade her to a tab plus plan, but reduce my own plan once my tab is paid to something more reasonable? I know the bring-your-own-device plans are only for new customers, but wasn’t sure if there are other options, since I won’t have a tab. 

3
D
18 days ago
S
Skeena1Beginner
asked in Plans & Add-ons

UNable to Pick a Perk

I am unable to Pick a Perk…..keeps saying try again in ½ hour but???? Help

1
Boa_Guy Koodo
18 days ago
F
frannie1314Beginner
asked in Plans & Add-ons

Unable to Pick a Perk

Hi, I just signed onto the $40 for 40gb/m promotional Koodo plan two days ago and told the employee who helped me that I was choosing the “Unlimited international SMS/MMS” perk. However, when I checked on my Koodo self-service account yesterday, the perk was not selected. I have tried multiple times to select the perk myself but am met with the ice cream cone screen that lets me know this option is unavailable. Is someone able to help me select my perk? Thanks :)

2
Boa_Guy Koodo
18 days ago
L
LaurazBeginner
asked in Plans & Add-ons

Changing plans

I'd like to pay off my tab and change my plan to one of the promotional ones (cheaper). Self-serve only allows me to change to more expensive plans. There's nothing in the "legal stuff" section saying I can't do this... So why can't I? 

4
L
19 days ago
L
loganbgrayBeginner
asked in Plans & Add-ons

Iphone 12 not showing 5g network

I recently switched to the 5g plan on my iPhone 12 mini but the service has not been provided. 5g does not show under “voice and data”. I am in Toronto so towers are not the issue. Tried restarting my phone , reinsert sim , reset network settings.  

4
L
22 days ago

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