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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,065 Topics
  • 3,821 Replies
1065 Topics
K
KTD1956Beginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

834
K
10 days ago
D
doucette96New Member
asked in Plans & Add-ons
Phone Number Change In Self-Serve

Hi all, I’ve just started a Koodo plan and ordered a phone. Before the phone arrived, my billing cycle was showing only a few days left. I changed my phone number at that time. I then found a number I liked better (similar to a previous number I had). I waited for the billing cycle to roll over to the new one (first full cycle). I tried to change the number but it is still telling me that I can only do it once per billing cycle. Why won’t it let me, given that I’m in a new billing cycle technically, and according to Koodo’s own info in self-serve.I had a Koodo rep call me to see if they could do it. They said they could but for a $50 charge. I thought that given the circumstance, that was pretty poor new customer service. I’m not overly impressed so far, especially given that I had to wait 24 hours for a call back. Making my wonder if I should return phone and cancel and stick with Bell. Has anyone encountered a similar situation? Any resolutions? Thanks

351
Flo Koodo
10 days ago
P
PaddywarfBeginner
asked in Plans & Add-ons
Can't find loyalty offer I received through text

I got a text about a loyalty offer that I’m trying to get, but it is not showing up as an option when I am trying to upgrade my phone. It’s still within the expiry window, does not come with a promo code. Any ideas of why?

414
Flo Koodo
11 days ago
R
Red3814Organizer
asked in Plans & Add-ons
trying to chang my plan using self serve, telles me im unable to pick a perk right now

Hello,I've been trying to change my plan to one of the available Canada-US plans. When I go to the pick a perk page there's a notification that says With a perk already selected. If I hit continue it takes me to a page that says I can't pick a perk right now. If I deselect the perk and pick the same or another it takes me to the same page and if I don't select anything it takes me to a page saying I'm missing out on my perk. I'm not sure what to do.

9010
Darius Koodo
11 days ago
A
asdf123Beginner
asked in Plans & Add-ons
Can't remove account add-ons

I’m logged into self-serve, and click on “manage add-ons.” Try to remove International Data Roaming, Pay-Per-Use Intl Long Distance, or International Voice Roaming.I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.” Can anyone help?

193
Georgia Koodo
12 days ago
J
JeetsraBeginner
asked in Plans & Add-ons
Perk not being added

Hello TeamI changed my plan a couple of days ago and it has the unlimited long distance perk.There is a message that says the perks are available and you can add them now.When I try to add the perk ”unlimited long distance”, even though it’s selected, the next screen says “no perk selected”.I have tried adding it on phone and desktop but no success.Please help.Regards

172
Georgia Koodo
12 days ago
S
ShaduNew Member
asked in Plans & Add-ons
change of plan

I did change of plan afer the raise in plan of this month. I took the plan of 35$  for 60 gig of data. But o am not sure i still got the illimitad texto in it. Can you confirm that to me?

231
O
12 days ago
L
lleblancBeginner
asked in Plans & Add-ons
refer a friend

Hi there I did the refer a friend and joined through my friends referral and we both have not got the $5 off a month yet till the $25.00  Please advise how long this takes as I have already had a phone bill. thanks,

172
L
12 days ago
M
MiggieBeginner
asked in Plans & Add-ons
Who or how do you receive an accessibility discount with an Access 2 card?

I’ve been told that I could receive a discount being an Access 2 card holder, but don’t know who or how to get more details.

392
Flo Koodo
14 days ago
H
HardyMauiMember
asked in Plans & Add-ons
wifi calling not connecting

I had a Google pixel 4a and my wifi calling worked fine. Unfortunately the battery kept dying and was unable to take a picture with phone without phone restarting. Long story short I bought a new phone and put my Sim in it. It is a Galaxy A15. My wifi calling worked for a few days and then stopped working. I have tried on multiple occasions to connect it where I have wifi and cell service. It connected and said wifi was enabled but it still will not work and makes me do the whole process again.I need wifi calling as I do not have any cell service at home or in this area.

243
Darius Koodo
15 days ago
H
HiosoyBeginner
asked in Plans & Add-ons
Downsizing plan from abroad

Hey all, I’m abroad and wanting to downgrade my plan but when i go to self serve there is no option for a lower plan (which used to exist), i only have plans that cost more displayed. And if i request a call back they’ll charge me 2 dollars a minute, so how can i downgrade my plan or get a hold of Koodo without receiving a call back? Thank you!

343
O
16 days ago
W
wincydemyConnector
asked in Plans & Add-ons
Receive SMS or phone call while travelling

Hi, may I know if I can receive SMS or phone call while travelling outside Canada without turning on EasyRoam?

678
W
16 days ago
S
shirl2Rockstar
asked in Plans & Add-ons
Apple TV offer

I am still having a problem accessing the free for 6 months Apple+ offer. Every time I try to sign in I get sent to the Get Apple TV subscription page and it only allows me to sign up, not sign in. 

306
S
16 days ago
L
LeiaNew Member
asked in Plans & Add-ons
I have a free and unlimited intl text but I cant send a text message

 I have a plan. It's active. I have unlimited international texting enabled. I've checked my settings. I can make phone calls. I can use data. I can receive texts.I cannot, however, *send* international texts.Every time I try, I receive a message from 468-5 saying "You've entered an incorrect number.Please try again. Vous avez entré un numéro incomplet. Veuillez réessayer..

292
M
16 days ago
Z
zerocustomerserviceBeginner
asked in Plans & Add-ons
Changing Plan as Existing Customer

I am not happy with my current phone plan and want to downgrade. I have 80 GB of data which is a preposterous number as I only use about 10 GB currently. However, if I try to change my rate plan, Koodo doesn't give me the option to downgrade. Seems a little interesting that their lowest option is 80 GB of data. If I log out and go to the sign up page the options for new customers are basically endless. Including a 44 dollar plan with 30 GB. How do I get this plan?

564
M
16 days ago
N
Npatel687Member
asked in Plans & Add-ons
Want to just receive text on seasional hold plan

I am on seasonal hold plan. I don’t have any plan to return to Canada right now. But I just want to receive one text from what’s app. My SIM card is in Canada with my friend. So how can I receive text messages OTP to activate my what’s app on seasonal hold plan ? 

354
N
17 days ago
S
SissaBeginner
asked in Plans & Add-ons
stream serve charges

Hello, I've noticed I'm being charged for stream + serves on my bill and also my credit card.  I was told when I sign up over the phone, it would cancel on my phone bill. I've now been charged double in the last 2 months.

382
S
17 days ago
V
vibesNew Member
asked in Plans & Add-ons
pause my plan for seconde time

i wanted to pause my plan for the second time but i couldn’t

222
Flo Koodo
18 days ago
M
mokoodo
posted in Plans & Add-ons
The Koodo experience

I needed call forwarding.  Apparently it is additional $5/month, on top of the infamous Canadian mobile prices which are already among the highest in the world!  And don’t give me the standard bull excuse about the low population density, Australia has lower population density and half the cost. Oh, and call forwarding is included. The reason I wanted to set up call forwarding in the first place was the price of roaming, which is nothing short of highway robbery. The Artificial Idiocy so called “assistant” is completely useless.  When I asked it how long does it take for add-ons to activate, it regurgitated data about activating a new account.  When I tried to rephrase the question, it told me “ We offer a variety of add-ons to help you make the best of your Koodo experience.”  I can run a smarter LLM on my aging 2nd-hand laptop. I attempted to schedule a callback: it offered me time slots on Sunday. 48+ hours away. The reason that I wanted to talk to a human quickly is because I will

354
Dinh
18 days ago
M
mokoodo
asked in Plans & Add-ons
How can I get immediate call forwarding?

Nevermind.Please delete this.

352
M
18 days ago
S
sanchopibbMember
asked in Plans & Add-ons
No Data on multiple lines

Are there any plans to fix the current data outage that started earlier today? Or am I going to have to switch all 4 lines to Rogers?

285
Dinh
18 days ago
L
Lauren PConnector
asked in Plans & Add-ons
Request to Refund Roaming Charges

Good afternoon, I was travelling in Rochester last month (sept 14-16) and turned my roaming off so that I would not incur easy roam charges (wifi use only). Unfortunately the automatic network selection was still on, and it appears my phone picked up US towers activating easy roam charges twice on my account as indicated on my most recent bill. I’m not sure how this occurred, however I have since updated my network selection in case this was the issue. Could you please assist me with the removal/reversal of the two easy roam activations? Thank you!

1087
L
18 days ago
C
chelle tetreauBeginner
asked in Plans & Add-ons
LTE when I should have 5G?

Samsung Galaxy S20 FE.  According to model number is 5G enabled.I’m currently paying for a 5G planSIM card is as old as the phone, about 4years.All I see in the notification bar is LTE.  When I go under transit train tunnels, it switches to 4G.In Calgary, mostly downtown.Why am I not getting 5G?What’s the deal here?Also, I want to buy a new phone but it will make me change my phone plan to a 4G phone plan on Tab Plus or Tab Mid.  Is this a deal breaker? 

231
Dinh
18 days ago
D
dustin8Member
asked in Plans & Add-ons
How to apply promo code that doesn't match a current plan

Got an email with a promo code for 50Gb at $39 if I add a line and bring my own phone to my current plan.  However, when I add a plan, the list of plans doesn’t include any 50Gb choices.  How do I use this promo code to add a non-existent plan?

373
Dinh
18 days ago
T
ToranBeginner
asked in Plans & Add-ons
koodo special plan

I want to change my plan, but i don't see any to fit my needs.It seems like you just force to someone to take and use plans that are more beneficial for you and makes more money! My question is that how can i make my own special plan that exactly fits my need?

472
T
19 days ago

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