Plans & Add-ons

Hello, I tried to change the free perk to data rollover but it continuously shows “It looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.”  Not sure how to deal with this?

I have tried several times to add my free perk (unlimited long distance pack), and also tried adding different perks in the case that it was the one that I initially selected that was problematic.  The confirmation page says that I will receive an email and have not gotten one.  I have encurred long distance charges where I thought I would be covered, is there a different way to add the perk that isn’t apparent from self serve that I should try?

I’ve been trying to add the free 3-day international data roaming perk to my monthly plan, but when it confirms it and says it sent a confirmation email, I don’t get the email. 

Hi everyone,I just recently joined Koodo and ran into a perk issue. When I selected “Unlimited long distance,” I received a message saying “Your plan has been updated,” but I never got a confirmation email. Also, the perk does not show as selected in my account.I’ve tried going through the change‑perk process and selecting a different free perk, then went back and re‑selected my original option. However, it still isn’t working.Has anyone else experienced this? Any ideas on how to get it fixed? Thanks!

when can we expect a solution to the problem. 

I upped the data for my teens phone plan when he went away. Today I logged in to change it back to the basic $15 plan and it’s not an option. Why? 

I am In France and using Easy Roam. As l will be here longer than expected. Is it possible to switch to a Travel Pass?

So I currently have the monthly plan. But I’ll be leaving the country for 15 months then returning. I remember a rep mentioning a plan that ended up being really cheap that I could switch to instead and i could return to my monthly rate and it was cheap too. Please help 

I have been trying to make an international call, but every time I try, I receive a message saying that I need to activate international calling with Koodo.I already checked the community posts, and they suggest activating the pay-per-use international calling option in the add-ons section. However, this option is not showing on my add-ons page.

Hi Koodo Community,I wanted to share my experience and see if anyone else has faced something similar.A few weeks ago, I ported my number to Fido. Shortly after, Koodo’s Winback Team called me and offered a deal: I would get an additional $10 if I used autopayment, even if it was with a credit card. That sounded fair, so I agreed.Now, after a month, I received an SMS saying that the offer only applies if I use a Bank account autopay, and not a credit card. This is extremely frustrating and feels like a bait-and-switch. I was promised something, and now I’m being told I don’t qualify because of a technicality that was never mentioned.This kind of misleading offer is really disappointing, especially from a brand I trusted. Has anyone else experienced this? Does Koodo actually honor the original promise, or am I out of luck?I’d love to hear if there’s

I would like to confirm whether the Asia 14-Day Roam Pass has been successfully added to my account. Could you please check and let me know the current status?Thank you for your assistance.

How do I make Koodo prepaid long distance add-on self-renewable?

I want to switch to this plan.  It says it has USA roaming, but you can add it as perk?? I am confused.I just want to know that I wont’ be charged roaming while in USA or Mexico on this plan. Thanks 80 GB of Shock-Free data at 5G speed Canada-US-Mexico roaming with data, talk and texts Voicemail Conference Calling Call Display+ Call Waiting Additional data $13/100MB Unlimited International SMS Pick 1 FREE PerkPerk options:Premium Voicemail Rollover Data Unlimited Long Distance Pack 5G Speed Boost 3-day Easy Roam US 3-day Easy Roam INTL

Every time I try to schedule a call back the site displays “xavlab.xyz refused to connect” and that’s it.What hapenned to being able to call a human?I need to get my plan changed to something that ISN’T available via self-help.How can I talk to a human? 

Hi I am a new customer.  I am trying to add a free perk of 3 day easy roam International.  I added it in in self-service, but it never really registered.  I tried nearly 2 weeks now, nothing works, it keep saying I need to add a free perks.  Can anyone help? Thanks.

I was just told by a customer service representative that there is no internet plan that has the Boost Wi-Fi 6. Is this true?Boost Wi-Fi 6 and Boost Wi-Fi 6 Lite are both listed here:https://www.koodomobile.com/en/help/understanding-your-modem-and-routerIf its true, why are they both listed? Were they available at some point?

Recently, I was looking at the available options for perks. I never confirmed the one about international calls, and yet they added it to my account and they’re now charging me for that. You can even see I never used it and haven’t been even in Canada these days!!I hate it when Koodo plays these tricks.

I signed up for Amazon Prime yesterday as an add‑on through my Koodo account. I placed an order on Amazon the same day and received free Prime shipping, so the subscription initially worked.Today, when I tried to sign in to Prime Video, I was told I don’t have a membership. When I check my Amazon account, the Prime subscription is no longer showing.On Koodo’s side, the subscription is active, but on Amazon’s side, it appears as if I don’t have Prime at all.

Looking at the new plans I see this plan, wondering if it has unlimited Talk and text? Or is it basically pay as you go with included roaming?wondering if it’s a good plan to switch to as every is the same as my current plan, (current plan unlimited talk and text in Canada) with added roaming. If it’s not unlimited talk and text then it’s not the same and jot worth it. Canada-US-Mexico roaming$50.00 with data, talk and texts80 GB of Shock-Free data atper month5G speedwith auto-pay by Unlimited International SMS ^ bank accountPick 1 FREE Perk from options like 3-day EasyRoam INTLIncludes discount of $10/mo when you set up auto-pay by bank account80 GB of Shock-Free data at 5G speed Canada-US-Mexico roaming with data, talk and texts Voicemail Conference Calling Call Display+ Call Waiting Additional data $13/100MB Unlimited Internationa

I need to speak to a real person and I can't get the self service to work. Any ideas? Thank you  I need to figure out when the roaming plan will show up on my bill, and whether it will activate when I go to Europe 

I will be in Hawaii for 1 month. I was hoping to change my plan 1 week before travel to the Canada-US roaming with data, talk and text plan. Does anyone know if Hawaii qualifies under this plan? I know sometimes US plans only cover the continental US states and this doesnt always include Alaska, Puerto Rico, and the US virgin Islands...I’d like to know before I change so I don’t end up with a massive roaming bill and I can’t seem to find definitive info on Hawaii NOT being considered a US covered area for this plan. 

Recently changed to a new plan via self service and now I cant seem to add the free perk which got dropped off when changing the plan. I believe this is a known bug.  Please assist

I am a senior (68) and am looking for phone, internet, and TV all in one.Just looking for a full package at the least expensive for myself. I have my phone which is all paid up.

On March 5th  I was charges incorrect roaming charges. I have not been out of Canada in the last 18 months. Could you please remove these charges from my bill?

Hello, I have “Unlimited Long Distance Pack” as a perk and I also have “Pay-Per-Use Intl Long Distance” as an add-on. I have been trying to make a call to S. Korea, but it is not working. I put +82, and dropped “0” of the local number.  Please verify my account for the service to properly work.  Thank you in advance