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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,105 Topics
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Adnama321Beginner

asked in Plans & Add-ons

I was charged for EasyRoam, would like a refund (This is a different thread from the previous post) Same issue though!

I just came back from Mexico and have been charged $267.93 for the 20 days I was away. I signed up for easy roam to avoid having a crazy charge like this! Last year I went to Mexico without easy roam and I didn’t have any excessive charges. I did not do anything different. I know that I made one emergency phone call and expected a 16$ charge at most not $256.40!!!! My son was charged $11.53 and I was charged $267.93. Both phones were on airplane mode. Could someone please get in touch with me?

314

8 days ago

DiciBeginner

asked in Plans & Add-ons

Billing and call back for account activation

I have received the phone and sim from the BF2024 deals. The nice lady agent said that they will call me to activate the account. They have given me a sim with a temporary phone number. I have not transferred my current number to the new sim thinking the agent will give me a call back. I have requested a call back 3 times now without a reply. The thing is that the nice lady agent said that to not worry when I receive the billing because they will adjust it according to the amount we have agreed upon. **perks and fees waived etc.**I was quoted total of 44$ x2 lines with S24FEx2, sim cardx2, waived for all fees.5G - 50GB x2 and add of 25GB.Currently this is what I see on my account.Also the free package of phone charger, case etc. have not yet been received.I was hoping someone from Koodo can help/assist me so that I can relax and enjoy the holiday. Thank you very much. Regards,

272

8 days ago

Penny PotterRockstar

asked in Plans & Add-ons

Boxing week Sale

I have been seeing adverts pop up on my email and Facebook for a Koodo.Boxing week sale already. Great! Except the prices are exactly the same as they have been since the Black Friday sale ended. So what exactly is in the sale?

2001

8 days ago

vishnucitOrganizer

asked in Plans & Add-ons

Rate plan charges posted for an issue on the website

Based on the below post I raised 10 days back, I had a $29 plan with unlimited long distance perk in my selfserve. When I tried to change, the perk was not getting added and hence I raised the below post and requested call back from Koodo selfserve. When the Customer service called in, I clearly explained the issue that I was unable to change plan due to the website issue where the perk was not getting added even after i tried multiple times. The customer care agent did change the plan to $29. But in my bill i see an additional $15 as rate plan change. When the issue was on the website and I was unable to change the plan myself, these charges should be waived off. Can you please check this & waive off the rate plan charges in my account.

383

8 days ago

Blue eyesBeginner

asked in Plans & Add-ons

30 day pass

travelling to US and Caribbean how do I pay one price. I was recently in Europe and I purchased 30-day pass: EU30PASS for $60.00

231

8 days ago

wardmomBeginner

asked in Plans & Add-ons

Does the 7-day USA Travel Pass include using your data without additional charges?

The Koodo webpage says you can “Access your monthly rate plan, including unlimited talk and text, when you purchase an Easy Roam Travel Pass.” Does this include DATA ? Initially I assumed yes, but we all know not to assume anything...Travelling from Canada to the USA in January, need access to Data at the most economical price. The travel plan is perfect, IF it covers data as well as the talk and text.TIA.Andrea

342

9 days ago

MoiAnnieBeginner

asked in Plans & Add-ons

32 Days trip

I am going to Ecuador for 32 daysis there a way to keep using my phone (with extra I understand)Or my only solution is to get a Sim card there?

9 days ago

Randall GreggBeginner

asked in Plans & Add-ons

bandwidths

I am wanting a new Redmi Note 14 Pro + new release 5 g phone, these are the bandwidths, will it work with the Koodo network? or?4G: FDD-LTE: B1/B3/B5/B8/B19.5G: n1/n3/n5/n8/n28a/n38/n41/n77/n78.thanks all.

101

9 days ago

wardmomBeginner

asked in Plans & Add-ons

USA travel - Easy Roam or Easy Roam Travel Passes

Do I need to remove Easy Roam off my phone’s add ons in order to use the Easy Roam Travel Pass? Going the to USA for a week in January. $55 for 7 days is the better deal. Wondering if I need to remove the Easy Roam off my add ons to avoid conflicting charges. Help!Phone currently has Easy Roam in it’s add-ons…I assume take it off, but wasn’t sure if it’s needed as part of the travel pass add on.TIA!

412

9 days ago

kyeyudanBeginner

asked in Plans & Add-ons

Home plan

I want to get my TV to the plan. mainly stream movies channels and live soccer.

9 days ago

PelohaOrganizer

asked in Plans & Add-ons

Rate plan change

Two questions as I have 2 phone numbers:I tried to change my plan but once I pick a perk, my “next” button doesn’t show up. I’m stuck only if I don’t choose a perk I can go next. I tried 2 different browsers, same problem. Is there a trick to adding a perk and be able to go to the next step or can I just add my perk afterwards? Koodo offers my one phone number a $34 plan, but my other phone number only shows a $50 plan or more. I’m unimpressed, because there is no reason for it (both are same make, similar speck phones). I have had that same issue last year and called customer service who then gave me for the $15 caller fee the same plan as first phone. How do I get a cheaper plan than $50 without calling them, preferrable same plan as number 1?

453

10 days ago

CarolineDupuyBeginner

asked in Plans & Add-ons

Plan Canada USA, endroits inclus

Quels sont les endroits inclus aux USA si j'ai un plan Canada-USA?Fonctionnera-t-il à Puerto Rico qui est un territoire américain?

141

10 days ago

Kat7Beginner

asked in Plans & Add-ons

Easy Roam

I activated Easy Roam as I am travelling to Mexico soon. The add indicates the cost is $60 for 7 days and I received an email indicating that it has been activated. I am not travelling for another week. Can I activate again before I leave? Will I be charged for the 7 days that I don’t use it from activating it too soon?

345

11 days ago

Jen21Beginner

posted in Plans & Add-ons

I cannot pick my free perk (rollover data)

Hello,I just completed a rate plan change and cannot select my free perk. I could never select my perk on the previous plan either, and talking to a Koodo rep on the phone yesterday took a while and was not helpful. I want my perk to be rollover data, and the phone number/account in question ends in 35. I would really appreciate assistance in getting this resolved as the website keeps saying to ‘try again in an hour’, but it’s not going to work in an hour, when it’s never worked once in the past several months at least.Thanks!

181

11 days ago

D.LAdvocate

posted in Plans & Add-ons

Koodo salesperson blatantly lied to get me to sign up! Unethical!

Called Koodo on Black Friday to open a new service. I was promised 4 lines each with 20gb + Samsung s24fe for $29 - 2 year contract.Today, I check online and all 4 plans are $49 + $5 for phone ($54 monthly vs the $29 I was promised)!I called Koodo and they’re telling me the agent lied about plan and they can’t do anything about it. Now I have to wait for the phone to be delivered, refuse package and wait some more for cancellation before I can open a new plan (if I even want to after this ordeal!)Absolutely disappointed and a waste of time (3 hours wait over the phone) + now I have to search for another plan!

2069

11 days ago

RandommBeginner

asked in Plans & Add-ons

automatic plan change

Hi,Does anyone else got his plan changed recently without their knowledge? I saw my bill got doubled, then I realized it’s not additional charges, but the different plan than I signed for. No one informed me, and I didn’t choose or agree on any new plan. How Koodo could change my plan automatically for the one of the most expensive options without my knowledge?

191

12 days ago

Sanjit11Beginner

posted in Plans & Add-ons

Call from Koodo

I just received a call 866 558-4146 from winback team from and they also sent the email from koodo@e.koodomobile.com to join back as a customer. Is this legit or scam.

471

12 days ago

Sanjit11Beginner

asked in Plans & Add-ons

Call from Koodo plz help is it phishing

I just received a call 866 558-4146 from winback team from and they also sent the email from koodo@e.koodomobile.com to join back as a customer. Is this legit or scam.

1111

12 days ago

gmKelvinRockstar

asked in Plans & Add-ons

Amazon Prime activation failed

When I tried to activate the Koodo-Amazon Prime 3 month free membership, I was directed to the Amazon web site > Selected my account > Got the following errorActivation errorThis account is not eligible for this benefit. Can you help?

5810

13 days ago

moonbeamBeginner

asked in Plans & Add-ons

Scam from an official Koodo number +18669956636

This was a strange experience probably due to the unusual timing: I had scheduled a callback yesterday at 430pm. I get the callback but the rep, let's call him Agent 1, opened with an offer for loyal/old customers to reduce my bill and update my sim/service and proceeds to confirm what my phone is and the current data limits. Very normal security things like name, number pin, explains that they don't need my full ID number and just the last 4 digits, email. He was a bit aggressive and was strange though probably also because I had asked if this was legitimate. And he just kinda aggressively asked why I would think it was not. He knew my address associated with my account as well. In the middle of all this, I get a second call saying my Koodo callback is now trying to reach me. I drop Agent 1 and answer this second call. Agent 2 is easier to understand and he opens with my actual concern. So I explain to him what's going on. He says it might be the sales team and since he has no idea a

954

13 days ago

fahadhussain07Connector

asked in Plans & Add-ons

Activating eSIM while in Middleeast

Dear All, i have bought an eSIM from canada and currently in middle east where i tried activating my eSIM. It is worth noting that eSIM has installed successfully but not activating as i recieved a message to contact customer service. Please help me in resolving this issue of activating eSIM internationally. Thank you in advance

203

13 days ago

AbidaisyfBeginner

asked in Plans & Add-ons

US Canada Plan

Hi, I am traveling to the US for a month and would like to switch to a US Canada inclusive plan for this time. I'd looked previously and they were available, but I now can't find them anywhere. Can anyone let me know if this is still a thing, and if possible send me a link to access it? Easy roam is not a good alternative because of the length of my stay.Thanks!

524

14 days ago

Cat_CarOrganizer

asked in Plans & Add-ons

Is Koodo Sales lying about the plan?

On last Friday Nov. 29th, I called Koodo, the sales over the phone offered me plan $20 for 25gb, today I received my sim card, and pulled my existing number to the sim card.When I use my data, the message from Koodo says I reached 100% of your 1MB of data. This is ridiculous, I went on to my account, and saw the plan I have is “Pay per use data”.I feel like I’ve been scammed by Koodo sales. How come they said it is $20 for 25gb and now becomes “Pay per use data”. I need this issue resolved as soon as possible, otherwise I need to report this to higher level.

10511

14 days ago

Alexander NelsonConnector

asked in Plans & Add-ons

I cannot add device protection

My new phone is arriving today and I’ve decided I want to add device protection. The chat bot says i can add it within 60 days of getting a phone and provides a link to add it. When i click the link to add it to my account it forces the new phone/new line popup and doesnt let me just add device protection. Does anyone know a work around to get it on or do i need to schedule a call with CS?

244

15 days ago

AAAABeginner

asked in Plans & Add-ons

Promotional plan

On black Friday, I added a BYOD plan, and the agent promised me data in $20, but when the SIM arrived yesterday , had lots of problem activating it but when it got activated, I see no data in the plan. Have been circling around since yesterday but no one is ready to help

231

16 days ago

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