Plans & Add-ons

So I went to go add the eu 14 day pass but I kept getting rejected since it was asking for a promo code I had never received or got a error page when trying to self serve. 1 hour plus phone call with an agent they finally added me manually - thought I was in the clear. But the next day I couldn’t load anything. I was connected to 5g & everything, thought maybe something was wrong with my phone. Restarted it, turned off/on airplane mode. Quick google search lead me to go check my add ons. Lo & behold I see this “TEST Data Block”. So I removed it & was finally able to access data. This whole ordeal was a little frustrating as I had no issues with getting this plan last year. It’s all resolved now but just making this post so that if anyone else encounters this issue - so they don’t have to struggle the same way I did. Also to the Koodo people - maybe if you’re testing on people’s actual numbers, maybe clear all the configurations before calling it a day?  

I swapped from a physical, prepaid sim card to a post paid esim but I never received a QR code or email activation. My physical sim was suspended and I cannot access cellular networks. 

I had easyroam enabled before I left canada. I landed in UK and got an email “Roaming update for your account” - so it knows I am in a different place.I cannot make phone calls. My phone Roaming settings all show No service / No network and so on. Galaxy S24.I restarted the phone, did not solve problems.Any help appreciated 

Looking for a plan while on a cruise to Rome France and Spain

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried. 

I have been trying to add the free perk to one of my phone lines but it won’t update.  For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I took the plan). 

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me out directly with plan options? TIA

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the documentation is unclear.I don’t know if “ Note: Picture and video messages (including iMessage) use data, so they count as roaming” means“MMS messages will come out of your data allowance” or “MMS messages are charged per-message at expensive roaming rates” or “if you receive an MMS you’ll be instantly switched to roaming” (which is OK, I plan to use the roaming, hence why I’m adding the travel pass).Can you please clarify:Will I be charged if I get an incoming MMS message from Canada while in Europe? Am I charged to send an MMS message to Canada from Europe? If the answers to those are “sometimes” can you please provide the details e.g. only if you are over your plan’s included monthly data or some other stipulation? Does unlimited calling an

I recently signed up for a bring own your phone plan and I never got email with a QR code, I can’t receive text messages from the new number until the esim is activated. 

My Disney plus recently started asking for a subscription plan. I pay for this through koodo.  I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month. 

Fighting with Amazon CS because they kept gaslighting me telling me that only Prime Video is included in Stream+, but when I check the Stream+ page, it says under Amazon: Unlock the full potential of your Amazon Prime membershipThousands of shows. Millions of songs. Prime delivery. Free DashPass. All included with your membership.4 Prime Video: From award-winning Amazon Originals to popular movies, TV shows, live sports, and more, with limited ads. Prime shopping and shipping: Get fast, free shipping on millions of Prime eligible items with flexible delivery options. Free DashPass: Enjoy unlimited $0 delivery fees on eligible DoorDash orders plus exclusive perks, savings and more. Prime Music & More: Access to millions of ad-free songs and podcasts along with free gaming, e-books and unlimited photo storage.  That sounds like Amazon Prime to me, not just Prime Video. Can anyone confirm?

do they have 30-day Easy Roam Travel Pass for Mexico?

I just joined stream+  today and had no problems activating the Premium versions for Netflix, Disney & Amazon, however I never received an activation email from Telus for their Film option.  When I go back to the KOODO self service section, it says Stream+ is active but won’t allow me access to select the Telus option.  it takes me to a downgrading page instead to choose another plan. Suggestions? 

I have 2 lines on my Phone. The primary which receives hundreds of spoofed calls, and the secondary number ( esim2 ). I have a free cellular phone hanging around. I would like to move the secondary esim2 number over to my android phone.Is this possible? What steps are involved?Are there any changes in costs moving ahead with said idea should it be possible?Thank you.

Will not activate in self serve 

Not able to make international calls. Newly activated postpaid. Long distance perks added. All other free add ons like data roaming, call roaming added. restarted device more than 5-6 times.  any ideas ?

Is Alaska included in the Canada/US/Mexico plan?

Hi everyone, I am just wondering about 5G and 5G+ data speed. There has been a new tower installed near my house in the recent months. My phone, a Samsung Galaxy S22, is picking up 5G+ service.I received a text message from Koodo yesterday stating that over the next 6 months, the speed will be increasing upto 1GBPS.Now, is the speed increase to the 1GBPS apart of the 5G+ network or is it on the 5G network? If only apart of 5G, what is the benefit of 5G+? Thanks, 

On the current promo for koodo internet 100 for $40 for 24 months,   are there cancellation fees for early cancellation?    How much is cancellation fees?  Is 24 month the on contract or not?

Hey there,I got an email from koodo stating the following.“Starting June 15, 2026, the subscriber on your account with this phone number that is using a 3G device will be charged an additional $5/month for 3G network usage due to rising costs to maintain this network, which is being planned for shutdown. This charge is avoidable by switching to and remaining on a compatible 4G LTE or 5G device for your mobility services. Once the device switch has been successfully made, you will no longer see this amount on your bill.As part of the small percentage of Koodo customers impacted by this change, to help make this switch easier, we have device financing options from $0/mo and $0 upfront plus taxes when activating select rate plans with a 2-year Happy Tab. Call 1-866-975-3052 or visit your local Koodo store to ask about compatible 4G LTE and 5G device options.”Now, i am Not using 3G and my device has been on 4G and 5G plans. I’m curious as to why they are telling me my device is 3G and they

I received koodo internet in the mail today after it came late because they didn’t include my unit number and I don’t have a coax cable to set up my home wifi as it’s a brand new apartment building. Ive been trying to get into contact with someone from koodo to help me set up my wifi as i’ve already been here a week without it and i’ve gotten barely any help. Someone from koodo said I have to wait another day to receive a callback to confirm a technician to come in but i’m disappointed with this service, after waiting this long to set up my wifi and for them to not send me correct equipment compatible with my new apartment is frustrating. Now to wait another day and have someone come in and set it up for me is not what I call easy set up. 

Hello all,I just bought a Europe 14 day Easy Roam pass. On the Koodo site, it says “Your pass activates when you land (just turn Roaming on).” I am not leaving for a few days, so this sounded great that I can buy in advance and activate it when I get there.But, the text message I received from Koodo after clicking the accept changes button says “ Nice. You have purchased more data to be used until the end of your billing cycle, which ends at 11:59pm on 2026-05-01.” This isn’t what I accepted (and I won’t have even left for the trip yet).The email I received from Koodo says “Added* Europe Easy Roam 14 Day Pass Price per month: $0.00 Service effective on: April 28, 2026”The cost for the easy roam was actually $50, not $0. More importantly, I’m in the Eastern time zone, so I bought it on April 29th. If it is truly effective on the 28th, I’ll run out of days before the trip ends. But I bought it thinking it only began once I landed.I’m not sure which communication to believe: the website,

I bought an outside phone and connected it to Koodo, transferring my Sim over. Koodo changed my phone plan without providing me any notice. Now I cannot even change my phone plan again as Koodo limits one phone plan change per month.I tried using Koodo assist to get help and connect with an agent. On both my phone and on a computer the chat crashed as soon as it tried connecting me with an agent. I tried calling on the phone line, and it redirected me to Koodo assist and hung up.I’m deeply frustrated both with the unconsented change, the bad service, and the inability to talk to an appropriate individual to resolve the situation, especially after having been a client with Koodo for over a decade.If I can’t get assistance here, I will explore options taking my complaint to the CCTS as I can see no contractual basis for Koodo having changed my plan without consent or notice.

I am  traveling to Asia for 16 days and have purchased the Asia Easy Roam 14-Day Pass.Could you please let me know how the roaming charges will be calculated for the remaining 2 days? Also, do I need to add any additional perks or plans to cover those extra days?Thank you.

I have the Canada-US-Mexico roaming with data, talk and texts so I assumed I can use my plan in these three countries without incurring any costs. I’m from Canada and going to the US so assuming I don’t even need to turn on airplane more (but would be great to confirm this too). However, this morning I received a text that said “Koodo Reminder: Travelling outside of Canada? Keep your phone on since you're already set for Easy Roam! Use your Canadian plan's data, talk and text for $16/day in the U.S. and $18/day in over 200 international destinations, valid until 11:59pm in the destination where you are travelling. You're only charged on days when you use your phone in an eligible destination. Visit koodo.com/easyroam for more info. Need help? Check out koodo.com/chat If you don't want to incur roaming charges, set your phone on Airplane Mode to prevent all cellular network usage.” So now I’m concerned I’m going to incur charges if I don’t turn on airplane mode and turn off my plan. Can