Plans & Add-ons

my friends and i are on the same plan, and they get promos via sms.  how do i opt in?

I'm on the pre owned phone page and it talks about a student plan, $40 for 10gb.  Can you get that plan with a pre-owned phone?  Do high school students qualify?   Thanks!

I was about to switch my PM $35 100GB Can/US/Mex plan to an offered Koodo postpaid $40 150GB Can/US/Mex plan to get access to roaming for an upcoming trip.  I hate to pay the extra $60/year since the extra data isn’t needed, but roaming my existing number rather than a temporary country data/# SIM is highly preferable in my case.I notice I’m also being offered a Telus $40 plan, 100GB Can/US.  Mexico is no loss, and 100GB is an order of magnitude more than I’ve ever hit on data use, so the 150GB with Koodo isn’t a huge loss.  Would there be other advantages to going with Telus?  It seems unclear if Koodo is limiting 5G at 1GB (the offer banner) or 260MB (the fine print, perhaps out of date).  In theory I might have access to faster speeds with the Telus plan, although I spend half the in cottage country which has no 5G at all and don’t desperately need huge bandwidth even when in the city.  Do Telus speeds tend to actually be significantly  faster in the real world?  I’m not a multi-ser

I was a Koodo customer a few years ago, but am currently on Public Mobile, with a $35 Can/US/Mex 100GB plan (much more data than I actually need).  I’m going to be vacationing in the UK in September, and PM has no roaming ability.  One option would be to get a UK SIM voice/data for the visit, but I’d have to ensure no critical banking or other service would try to do SMS 2FA to me, and other small annoyances.The other option would be to switch back to Koodo,, as PM is actually always imploring me to do, to get access to Travel Pass roaming..  It looks like I can get a promo switch rate to a 150GB Can/US/Mex Koodo plan for $40/month.  It seems a shame to pay $60/year for more data I don’t need, but on the plus side I’d get WiFi calling, which PM doesn’t offer, might be a useful backup here in cottage country.  Just wanted to ask if I’m right on Koodo for this these days:It looks like Koodo uses multiple carriers in the UK, on a “strongest signal” basis?  That would be good, as part of m

The August 24,  2026 edition of the Toronto says that: “since 2011, CRTC rules allow consumers to request that their new service provider process the cancellation of their existing service on their behalf, avoiding customer service hold lines altogether,”How do I get Koodo to do this for me?  

I am being charged $5/mo for a “3G Usage Price Increase” even though my phone supports and uses 4G. The only thing that might explain this is on koodoo's support page where it reads “your data connection uses LTE while calls fall back to the legacy 3G network” [1]. But my phone (a OnePlus Five) has VoLTE enabled and the Koodo SIM status reads “LTE” under “Mobile voice network type” and “Mobile data network type”.As far as I can tell, I am using a “4G LTE” device, right?So according to Koodo:“After you switch to a 4G LTE/5G device, you'll no longer see this amount on your monthly payment starting on your following renewal.”I should not be billed $5/mo. Right?What am I missing here? Is there a legitimate reason for this? Because this just comes across like a grift by Koodo to get me to buy a new phone from them. I’m asking this here because I can’t find a find a phone number or email address where I can get in touch with their customer support. [1] https://www.koodomobile.com/en/help/exp

I am a Koodo monthly plan user and have had home internet for the past 8 months (I pay $35 plus taxes for 100 Mbps after a $30 discount for having mobile plan, $5 until January 2027). The other day Rogers called me and offered me a home internet deal for $40 plus taxes (500 Mbps, 2-year contract, $100 bill credit). I am thinking about it, but before that, is there any retention available with Koodo in this case? I am not looking for any bill credit, but may be switch to 500 Mbps for the same price or an extra $5 to match Rogers? Just checking to see others' experiences in a similar situation. Thanks!

Last cycle midway though,  I got a new Ihone so that $5 3G charge was on there so I expect to pay it. I am in my new cycle but I still see the charge in my add ons. I should not have to pay this on my next bill. Email I got from Koodo back in May (It says I should no longer see it on my bill??)This charge is avoidable by switching to and remaining on a compatible 4G LTE or 5G device for your mobility services. Once the device switch has been successfully made, you will no longer see this amount on your bill.Here is a screen shot in my add ons. Should I just leave everything as is and hopefully my next bill will not have the $5 charge. Should I try and click the X. Will that delete it. I don’t want to click the X and have something adversely affect my phone service or billing. The email above says I should not see it on my bill?Does anyone know the exact procedure for this?  

I did not realize that there was the Asia 14 Day Travel Pass ( $70) for South Korea.I plan on going for 10 days at the end of the month.Can someone confirm that all I need to do is text ASIA14 from my phone to 7626 ahead of time before my trip and the pass will be added to my account. It will not be activated until I land in South Korea. Also I will be able to call and text to Canada/South Korea and use data in South Korea without incurring any other extra charges except for the $70 for the Travel Pass?

I purchased Stream+ at the beginning of August.I can not get Disney+ to activate.I have spoke with Disney+ customer service< they did some troubleshooting and told me to call Koodo as it seems to be an issue on their end.I called the number they gave me for Koodo and spoke to a couple of people there.I ended up getting a ticket # and they said someone would call me back within 24 hours.It has now been 4 days.I tried calling the number yesterday and now there is no option to connect with customer support.It did direct me to ask for a callback online in self service.I did that but it was mid afternoon and it told me they would not be able to accommodate a callback due to high volumes. Fair enough.I called at 9am et this morning, which is when they open and was told the same thing.The self serve chat is ridiculous anyway because there is no way to get any answers as far as Stream+ is concerned.When I asked for a callback 4 days ago it was somewhat easy enough to get through but you hav

I had a question in regards to adding an Apple Watch plan to my account. With the new CRTC activation fee bans that recently came into effect, is Koodo still allowed to charge their $70 activation fee? I want to add my watch to my plan, but that fee is absolutely nuts. 

Ive tried multiple times to add the free perk to my plan with no luck, just an error message telling me to retry in an hour each time Ive tried.  I just switched from another provider and brought my own phone.

Recently switched to Koodo ahead of a cross-country move, but I keep getting the dreaded error when I try to select my free perk.I’ve tried everything I’ve seen suggested — incognito mode, new browsers, clearing caches. Nothing works. I can’t even connect to the online assist page because it keeps crashing every time I click “connect to a rep.”I just want to select the Premium Voicemail option. Help?

Does anyone experience this?

So I just got the new galaxy watch 9, during setup it prompted me to go straight to Koodo to get the smart watch plan, which I did, but now im stuck on this page. Doesnt matter if I change or keep the number, this message doesnt go away.  

Hello, I realize there are many posts related to this issue but no amount of trouble shooting from the advice within those threads will help and customer service reps haven't gotten back to me when a request was set up in Koodo Assist. I would like to add roll over data to my plan but I cannot successfully select it as the classic free perk error message keeps appearing. Incognito mode doesn't help, new browser doesn't help, new device doesn't help, clearing history doesn't help. Looks like only a human can help. Thanks 

How does one add apple care to your plan? Can’t seem to find it 

I added a US 7 day plan to my number. I’m now trying to add plan to another number and it’s saying ‘this page isn’t available right now’.what am I supposed to do?

Hi,I arrived more than a week ago in Europe, more precisely in Portugal. I purchased the 30-Day Europe Travel Pass when I arrived in Portugal. I followed the instructions on Koodo’s travel roaming page. I turned data roaming on. I checked my add-ons and can see that my Europe pass is there. I did receive an email saying that I purchased my 30 day pass but also received an email saying that I would be charged per data usage if I didn’t have the proper roaming plan. I also texted the activation code to 7626 and then received a message saying that I had purchased more data. I find all of this really confusing. I don’t see any billing yet even though I’ve been using my plan for more than a week. I would really like someone from Koodo to confirm that I will only pay for the travel pass once and that I can use my phone worry free.

Hi, I've been trying for awhile to switch my perk, it worked perfectly on one of my lines but doesn't work on the other one. It lets me choose the one I want and looks as if it is switched but then when I check it out nothing has changed. I didn't even receive an email to confirm the change like I did on the other line. Kinda odd, feels as if it's stuck.Isn't the perks options there to switch when you'd like to? Seems simple but doesn't do as it should.I tried several different browsers and different devices but still had no luck on the switch.

I’m in a bit of a pickle.I subscribed to Stream+ back in Sept 2024. Activated all the services, everything was good. Fast forward to Sept 2025 and Amazon sends me an email saying I need to pay for Amazon Prime. Not thinking, I cancel Prime and go about my life. Went to order something off of Amazon last week and there was a deal that was for Prime members only. Then I went down a rabbit hole where I realized that my Amazon Prime subscription isn’t active anymore even though I still pay for Stream+ Premium. Nobody at Koodo seems to know how to fix this except to cancel my current Stream+ subscription then add it back on again because they can’t re-send the activation link.Is this the only way to fix this? or does anyone know how I can link the two services again?

Fighting with Amazon CS because they kept gaslighting me telling me that only Prime Video is included in Stream+, but when I check the Stream+ page, it says under Amazon: Unlock the full potential of your Amazon Prime membershipThousands of shows. Millions of songs. Prime delivery. Free DashPass. All included with your membership.4 Prime Video: From award-winning Amazon Originals to popular movies, TV shows, live sports, and more, with limited ads. Prime shopping and shipping: Get fast, free shipping on millions of Prime eligible items with flexible delivery options. Free DashPass: Enjoy unlimited $0 delivery fees on eligible DoorDash orders plus exclusive perks, savings and more. Prime Music & More: Access to millions of ad-free songs and podcasts along with free gaming, e-books and unlimited photo storage.  That sounds like Amazon Prime to me, not just Prime Video. Can anyone confirm?

I recently added a second phone bill to my monthly bill, but every time I go to select the free perk, the website crashes on me. what is this and what can i do? I just want free roll-over data.

I received a charge on my credit card for Koodo stream? This is not a subscription or membership I wanted and yet I am being billed for this. Please remove it and refund me. I have tried submitting a request a refund form and every time I click submit it says error and I never receive the confirmation that it was actually submitted. I find Koodo customer service very difficult to get in contact with. I am also missing a credit on my account for an overage charge. I spoke with someone and they ensured me it would come through but it’s still not appeared on my bill. Please help me with these 2 things!

do they have 30-day Easy Roam Travel Pass for Mexico?