Plans & Add-ons

Hello, I'm currently abroad and tried to switch from prepaid to postpaid to be able to receive a text. I cannot receive the text to confirm the transfer of the account and I cannot initiate a chat with a representative as the chatbot tells me the number isn't registered. I wonder if someone from Kodoo might be able to force the transfer for me.  Thanks in advance. 

If traveling to europe, will koodo prepaid, for 2FA text work ? Is incoming text free ?Is easyroam available on Koodo prepaid ?And can easyroam be disabled ? Louis 

I just signed up. How can I add data or upgrade plans on happy lite? How much is data add on for Happy lite?

Ordered 1 internet subscription, but 2 subscriptions showing in the profile and also charged twice. I don't know how.. Want to cancel one with refund, but no one picks the call. No option to cancel online

I tried to remove the pay per use international addon but I get an error message saying ai meed to call Koodo. Also, I don’t see the rollover data addon anymore which I thought I had because I keep receiving messages about data being rolled over, why?

I have been a Koodo customer for more than 10 years and over time my plan has grown and is now at 85Gb for $50. However I never use more than 20Gb per month and would like to downgrade to maybe 30Gb for equivalent lower cost. But all plan changes available are even higher Gb numbers. Is there a way to get a lower plan or is my only option to change providers sign up for one of the many entry level plans available with them? 

If I have selected  “3-Day Easy Roam US” as my Perk and also buy a 7-day Easy Roam Travel Pass, does that mean I can use my Koodo data in the US for a 10-day trip?Thank you!

Hi,I want to get some clarifications regarding the Black Friday deal of CAD/US/Mex roaming - 60GB  deal: Plan:  Black Friday plan Canada US Mexico roaming with data talks texts 60 GB ($40 after $10 discount with connecting to chequing account). Calling/Texting/Data in the USWhile in the US with the Koodo Canada–US–Mexico roaming plan, can I make calls and send texts to US numbers without extra charges?While in the US, can I still make calls/texts back to Canadian numbers as part of the plan?While in the US , can i use the mobile data ?Calling/Texting in MexicoWhen I’m in Mexico, does the plan allow me to call or text Mexican numbers without additional fees?While in Mexico, can I also call/text US and Canadian numbers using the plan’s included minutes and messages?While in Mexico, can I use the mobile data ?C

I am currently on Fido and was looking to move to Koodo. But before I move, I wanted to know if Koodo supports International Wi-Fi calling. I travel quite a lot and would prefer not to incur any roaming charges while making calls over WiFi internationally.

Just switched to this plan. The easy roam my wife uses for a trip to Mexico, she would no longer have to use, as it’s now included. Awesome!She use to text CAR7PASS to 7626 to turn on the week long easy roam.   She used this same one on her last trip to Cuba.    That implies that the Mexico roaming would also include the Caribbean and / or Cuba. The question is:   Does that mean the Mexico part of this plan includes the Cuba and Caribbean?

Hi everyone,I’m planning to activate the 360-Day Prepaid plan and need a clear answer before I proceed.My main question is:🔹 Will I receive incoming SMS messages while physically located in the United States on the 360-Day Prepaid plan?Additional details, just for clarity:– I am asking only about incoming SMS (not calls and not outgoing texts).– Mobile data and data roaming will be turned OFF.– No Easy Roam or add-ons will be enabled unless required.I’ve seen mixed information online, so I’m hoping for a definitive confirmation from someone who knows this plan well or has real experience with it.Thank you!

Hello,I have an iphone11, which is not compatible with 5G. All the new plans that Koodo offer say that they are “at 5G speed”. Does that mean that my phone will not be able to use them? Or will my phone simply connect to 4G and the plan will work?

Hi so recently I finally decided to claim my free perk, and this might be silly to ask but I got the $0 Unlimited International SMS and MMS perk, does that mean that when I'm in Canada I can text people from like the us and anywhere in the world whenever I want and not be charged? And that I can get messages from them and it be free? 

are there current plans i can get WITHOUT setting up pre-authorized* payments? I want a new phone and therefore need a new plan but all of the ones available to choose from say that they are only with pre authorized payments which I refuse to do.So how do I get a plan?

Anyone know how to remove the ability to make long distance calls?  Someone random caller, called me from US; I don’t even have a recollection of calling them back, but now I have a charge of $0.80.  I want to remove the ability to make calls outside of Canada. How can I do that? I tried removing the add-on myself, but I am unable to. If it helps, I use an iPhone 14 Pro, on iOS 26.0.1. Your help will be greatly appreciated. 

I'm currently subscribed to Amazon Prime via Koodo. I'd like to upgrade to Music Unlimited. Will the upgrade get charged to my Koodo account or to my credit card directly?

I want to buy EasyRoam Travel Pass for Belize but I do not see it listed.  Has it been missed or is it under a different name.

I run a small business and the number of clients that have my personal phone number is getting out of control. I would like to get a new phone number for my personal line and use my existing phone number for a prepaid plan. Is this possible?Hopefully this makes sense:I am currently on a monthly, postpaid plan with Koodo - let’s call this phone number A. I would like to get a second, prepaid plan using Phone Number A. I would like to keep my existing monthly plan using a NEW phone number.If I sign up for a prepaid plan, is it possible to swap numbers between the two lines?

Hello, during my recent trip I used a 30 day Europe pass and assumed that this covered me for the EU countries listed. I made a call between EU countries and was charged long distance rates. It does not say anywhere in the Travel Pass or Roam like Home pages that intra-Europe calls are not included, and the text I received when I entered the country implied that calls to other countries were included. Could you please review the charges or point me to the FAQ that would have stated this? This is one of the pages I reviewed: https://www.koodomobile.com/en/help/easy-roam And the text I received said "REMINDER. To make calls to Austria (Country Code = 43) and other countries, dial "+" followed by "Country Code" and the number (e.g., +43-XXXXX-XXXXX)."  Since I purchased the EU plan, I assumed this meant I could call another included country. Tha

I'm trying to find out what countries are included in this add on but there is no list anywhere on the Koodo site including my self serve and add ons page.  It simply lists1000 Intl LD min Bonus V2 for $0.00

I have had Disney activated for months, was working fine. Now today when I log in to Disney Plus it asks me to complete my subscription. I check my stream plus on Koodo self serve, it's paid everything is good. I go to the activation page, says it's been activated and only has the launch option for Disney Plus which, again, takes me to the complete subscription page. This happens on browser or app on any device so reinstalling won't work. It appears Disney Plus doesn't consider my account as having a subscription and I can't activate again because the option is gone. 

The TELUS Films & Series, and 50+ free streaming channels aspect of my plan has refused to activate. it's over 10 months now and I cannot use this feature in my subscription. Please help 

Hi,I set up a callback with Koodo Assist regarding switching from monthly to prepaid. I was called, then offered different monthly plans but told the rep that I was only interested in prepaid. She said she was transferring to the appropriate department. The man I spoke to asked me for an RFID or shortcode and said he only dealt with new customers from in-store, and I told him I was an existing Koodo customer. He said I was misrouted and that I should call 1-866-995-6636. I called and the automated system told me I need to use Koodo Assist, and hung up.Help?

I will be travelling to Eqypt.  I see that I can use Easy Roam in Egypt.  However, Egypt is not listed under Travel Passes.  It seems strange that Easy Roam works in Egypt but not Travel Pass.  Is this correct?

I booked a KooDoo Europass yesterday but did not want this to commence until Wednesday September 24th. How do I change the start date of this service?