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Koodo internet

  • May 7, 2026
  • 4 replies
  • 30 views
C

I received koodo internet in the mail today after it came late because they didn’t include my unit number and I don’t have a coax cable to set up my home wifi as it’s a brand new apartment building. 

Ive been trying to get into contact with someone from koodo to help me set up my wifi as i’ve already been here a week without it and i’ve gotten barely any help. Someone from koodo said I have to wait another day to receive a callback to confirm a technician to come in but i’m disappointed with this service, after waiting this long to set up my wifi and for them to not send me correct equipment compatible with my new apartment is frustrating. Now to wait another day and have someone come in and set it up for me is not what I call easy set up. 

4 replies

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  • Robert T
  • Mobile Master
  • May 7, 2026

If you’re missing key components to connect your modem to the internet, I’m afraid there’s nothing much we can do remotely. Do you have an appointment scheduled with the tech? 

Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
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  • Dennis
  • Mobile Master
  • May 7, 2026

Ive been trying to get into contact with someone from koodo to help me set up my wifi as i’ve already been here a week without it and i’ve gotten barely any help. Someone from koodo said I have to wait another day to receive a callback to confirm a technician

 

Who did you speak to about this?  Was this via a callback with a Koodo rep you spoke to?

 

to come in but i’m disappointed with this service, after waiting this long to set up my wifi and for them to not send me correct equipment compatible with my new apartment is frustrating. Now to wait another day and have someone come in and set it up for me is not what I call easy set up. 

Unfortunately Koodo and any home internet provider does not know the wiring in the specific homes of customers.  For Koodo home internet it utilized cable internet service so having a coaxial port is standard practice.  Im surprised for a new building there is no coaxial port available?  What if you wanted Cable TV service, how would it connect?

https://www.koodomobile.com/en/help/setup-instructions-for-internet-self-installation?srsltid=AfmBOoqyD6I6LeZMrXqZohouJtIwqi65H39vf5x1Jjpdgv7QkbUQtiz8

 

EDIT; I may have misunderstood.  Are you just missing the Coaxial cable to connect from the wall to the modem???

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Koodo
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  • Koodo
  • Official Rep
  • May 7, 2026

Hi ​@callieadams, we’re sorry to hear about the delay in being able to access your service. Let us know if you were able to get in touch with the Internet team or if you’re still waiting. 

C
  • callieadams
  • Author
  • Beginner
  • May 7, 2026

Hi , thanks for responding. 
 

I am still waiting for a koodo technician to reach out to me about scheduling a time to come in and set up the home wifi, if there’s any way you could help me with this it’d be great and much appreciated. 

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