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Question

Problems with Prime on Stream +

  • March 9, 2026
  • 2 replies
  • 12 views

I am having problems with Prime video on my Stream + account.

I called Prime customer service, they told me I would have to talk to some one at Koodo about it.

This makes no sense, but, is it true?

Is there some one I can call about issues with Prime? If so, what is the number?

2 replies

Flo Koodo
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  • Official Rep
  • March 9, 2026

Hi ​@Brian Nadig 

Can you please let us know what issues you are experiencing with Amazon Prime?

Are you unable to access the subscription?


  • Author
  • Advocate
  • March 9, 2026

Hi ​@Brian Nadig 

Can you please let us know what issues you are experiencing with Amazon Prime?

Are you unable to access the subscription?

I have downloaded a series onto my laptop so when I am not home during the week I have some thing to watch.

Lately these shows are downloaded with a foreign language. One show the other week had Arabic. The show this week is in Italian.

My main language is default as English, yet, I get foreign lanuages.

Also, while trying to play these videos, it will not play. I get the error “problem loading this video” and just get the buffering circle.

I have uninstalled and re-installed the app many times. Shut off the laptop, restarted...