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Incoming calls are not working

  • March 14, 2026
  • 2 replies
  • 28 views
K

I changed my provider to Koodo yesterday and its over 12 hours but looks like everyone trying to call me ends up getting VM or unable to connect error. can you check and make sure my number is active for incoming as well as am able to call them but they are not so..

Best answer by Darius Koodo

Hi there ​@krunalpatelhr  From what can be verified, the port request has been cancelled. This is likely due to an incorrect information used when porting in the number or by missing the 2FA window when approving the port transfer from the other provider. 

You can reissue the port request with the correct information and make sure to respond to the 2FA notification sent to the sim card of your old provider. Keep  us posted on how it went. 

This topic has been closed for replies.

2 replies

Dinh
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  • Dinh
  • Mobile Master
  • March 14, 2026

Since the number transfer, have you received any text from Koodo saying the number is completed? Did the ported number show up in your selfserve?

As well, have you disable the old SIM from previous carrier to make sure only Koodo SIM is active on the phone?

A Koodo customer, opinions are my own.
    Darius Koodo
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    • Darius Koodo
    • Official Rep
    • Answer
    • March 14, 2026

    Hi there ​@krunalpatelhr  From what can be verified, the port request has been cancelled. This is likely due to an incorrect information used when porting in the number or by missing the 2FA window when approving the port transfer from the other provider. 

    You can reissue the port request with the correct information and make sure to respond to the 2FA notification sent to the sim card of your old provider. Keep  us posted on how it went. 

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