So is this plan still available? The website is definitely giving me a hard time. I was able to do the whole check-out procedure… but nothing happened to my account… nothing charged to my card?
Question
$15 plan. Is this still available?
+4Hi
The Customer Service Agreement for the line may have been generated already though, you can check in your Self Serve account, here is a guide.
Yes I see the new agreement… but no charge on my card for a new sim or any other notification???
What do I do now?
How long has it been since you placed the order? When you put in an order, as the rep mentions the Koodo webstore team has to verify and approve it. This usually takes up to 2 business days.
Once the order has been approved, you will receive another confirmation email and will see the line appear on your account. You will then see the sim card fee on the following monthly bill once it has been generated. If it has been 2 business days and you still haven’t received confirmation of the order or any sign that the line is active, you can email the Koodo webstore for an update. They can be reached at the email below.
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