Data plan

Unfortunately, the reps in the Community have limited assistance with prepaid plans. I would suggest you to schedule a callback through Koodo Assist and speak with a rep about the issue with your data limit. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html

Jumping from 55GB to 80GB is a big bump, and the fact that it needed a manual fix last month typically  points to the extra data coming from a specific promo — or a one-time adjustment the agent applied rather than something built into the base plan that renews on its own. So when the plan auto-renewed this cycle, it came back at the base 55GB.

When you connect with a prepaid agent,  it's worth asking them to confirm two things

1. Exactly which promo you were signed up on for the 80GB, and whether it's a recurring benefit or a one-time bonus — and to note it on the account so it applies every renewal.
2. That auto top-up / pre-authorized payment is actually enrolled on the account — a payment going through automatically isn't always the same as being enrolled, and bonus data is usually tied to that.

That way they can either re-apply the promo properly or tell you exactly what gets you to 80GB going forward, before you decide whether to stay.

I signed up for 55gb and when I opt for automatic payment the data will go upto 80gb and there was no mention about one time data upgrade. I saw this online and went to a store and signed up for this. Anyways I scheduled a call nobody called, it’s been 24 hours now. I don’t understand why I have to go through this, so stupid. I guess the corporate companies wants us to switch to postpaid connections? I thought Bell and Roger were worst and I thinkTelus is also the same. I think I should switch to the small companies. 

Do you have a screenshot/image of the promotion?

Hello I went and checked. The promotion expired, looks like It was for a short period promotion. Thanks

In that case you need to request a callback.

if the callback didnt occur previously, you need to schedule another one.

Since it is prepaid, there is not much that can be done on the community