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14 Day Europe Travel Pass - horrible experience

  • July 31, 2026
  • 4 replies
  • 29 views
J

I just added a 14-day Europe travel pass to my account. There was confirmation page said “You’re all done”. However,  the pass does not show on my list of add-ons.  In the meantime, Koodo sends me a text “ Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on 2026-08-01-04:00.  Your data is not longer paused”.  It is not what I’ve bought. Checked with the online chatbot and it is totally suck! It cannot get my question, and no option to contact with a REAL customer service! I don’t know if the travel pass has been added and no idea if I can use it tomorrow when i landed the airport of Switzerland. What a horrible shopping experience! What further made me mad when I check this community is that seems it is already a common problem. Lot of customers has been affected before. Why Koodoo still selling this shit product to customer? Who can help me to solve the problem? Will change the service provider once I come back to Canada!

    4 replies

    D
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    • Dennis
    • Mobile Master
    • July 31, 2026

    You can use the text code

    EUROPE 14 DAY or 30 DAY TRAVEL PASS:

    Europe has two travel pass options: a 14-day travel pass and a 30-day travel pass. Each travel pass has its own cost, duration and text code.

    To get a 14-day Easy Roam Travel Pass (cost of $50): Text EU14PASS to 7626

    To get a 30-day Easy Roam Travel Pass (cost of $60): Text EU30PASS to 7626

     

    https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AfmBOorAVBd3HWWwqn6U35oul3vurXSFZZJ5oXeIq7D6cUO3Dc0mGIg3

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Koodo
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    • Koodo
    • Official Rep
    • July 31, 2026

    Hi ​@Jasmine W, we can confirm the Europe Easy Roam 14 Day Pass has been successfully added to your account today, you should be able to find it in your self serve as well under add-ons. 
     

    J
    • Jasmine W
    • Author
    • Beginner
    • July 31, 2026

    Ok. Thanks for update. Just wondering why similar topic will keep occur here. Customers were confuses on the sales procedure (irrelevant SMS message, no any hint on the online portal, step to access the roaming service after landed foreign country, unhelpful AI chatbot….). I need to collect all information from this community by reading the question/complaints from other customers. 

    M
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    • MilkyWay
    • Mobile Master
    • August 1, 2026

    We always recommend customers to set the Easy Roam Travel Pass a few days before the departure date to ensure there are no issues when you start roaming.

    You usually receive a generic message when you arrive, but you can be rest assured that it should be working as usual once you receive confirmation that it has been added to your account.

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