cannot add perk

I want roll over perk for all lines been trying on previous and nothing still has been setup.

A rep mentioned the perk has been added to your account in your previous thread. Can you check your plan in self-serve to see if that was setup there? 

plan still says 5G speed boost.  I want roll over data

Hi ​@L4n 

We have tried to add the Rollover data perk from our end but we were unable to. We have submitted a request and it should be added in the backend within 3 business days. Please let us know if it doesn’t get changed within this time frame.

Thank you!

Same, i am unable to change the perk to speed boost. It gives me an error.  I want  5G speed boost instead of roll over data.  

​@robinbhalla I’ve flagged a rep to assist with the matter. 

Hi ​@robinbhalla 

We have looked into it and we have been able to change the perk for you, feel free to check the details in self serve when you get the chance.

I would like 2 of my 4 numbers to switch a perk this month to US roaming but I have never been able to change a perk, it always errors out. Is there any way I can get this activated for tomorrow?

​@Conwayaccount Are you logged into the community with your self serve account?

What are the last 2 digits of the numbers that you want to change the perk to?

I also can't add or change my perks. I want speed boost on my line and 3 day roam us on all the others. Logged in on my self serve. 

Which line is your line? What are the last 2 digits of your line? 

My line ends in 72

Let me flag a rep for you 

​@Closey We have tried to add the perks from our end but we were unable to. We have  submitted  a request for the perks to be added in the backend and it should take up to 3 business days.

We are sorry for the inconvenience caused!