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unable to add free perk to either of my lines

  • July 20, 2026
  • 9 replies
  • 102 views
T

I have two lines and I am unable to add free perk (rollover) to either of them. I tried different browsers, clearing cache etc. 

Best answer by MilkyWay

Let me flag a rep for you.

9 replies

M
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  • MilkyWay
  • Mobile Master
  • Answer
  • July 20, 2026

Let me flag a rep for you.

D
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  • Dennis
  • Mobile Master
  • July 20, 2026

Do you see the option to add the perk?

What error are you seeing?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • July 20, 2026

Hi ​@Tcam 

We have been able to add the perk on one line (*61) but for the other line we had to submit a request to be added in the backend as we were unable to add it from our end.

This should take up to 3 business days.

We are sorry for the inconvenience created!

    T
    • Tcam
    • Author
    • Beginner
    • July 31, 2026

    Hello, still don’t see the perk added to the other line. The one that ends in 573. Can you help please. It asks me to add perk but when I try it gives me an error. 

    D
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    • Dennis
    • Mobile Master
    • July 31, 2026

    Let me flag a rep for you again

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      Rox Koodo
      • Rox Koodo
      • Official Rep
      • July 31, 2026

      Hi there, ​@Tcam !

      We’re sorry for the delay! I have submitted a new request for you. Kindly allow up to 5 business days so that our Team can manually add it to your account. 

      Keep us posted here! 

      I
      • iamrauu
      • Member
      • August 10, 2026

      Same issue.

      G
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      • Goran
      • Mobile Master
      • August 10, 2026

      ​@iamrauu  I've flagged a rep to assist. It can be up to 5 business days as you see notified above so please do follow up if there's nothing after that time

      Flo Koodo
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      • Flo Koodo
      • Official Rep
      • August 10, 2026

      ​@iamrauu 

      We are sorry to hear that you are having the same issue.

      Can you please confirm which perk you are trying to add and what are the last 2 digits of the phone number in questions?

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