As stated in the title, no 5G connection on my A52 5G, despite changing plan over a week ago and receiving confirmation.
Tried the basics like restarting the phone, resetting network connections and also reconnecting to the Koodo network.
Could it be a sim issue? How do I know if my sim card is compatible with 5G?
The area has better 5G coverage than 4G, but as mentioned i haven’t been able to get 5G anywhere.
Thanks
Question
Recently switched to 5G plan, but not getting any 5G connection anywhere
That is strange. Have you tried inserting your SIM card into another device to see if you are getting a 5G connection?
Also, network type doesn’t have an NR option, which from my understanding should be associated with 5G.
The highest available option is “LTE/WCDMA/GSM”.
+4Also, network type doesn’t have an NR option, which from my understanding should be associated with 5G.
The highest available option is “LTE/WCDMA/GSM”.
From this information, it appears the phone 5G profile wasn’t activated. Is your device from Koodo? have you checked if the phone received latest firmware and running Koodo carrier code “KDO”?
Edited: On the SIM question, in the 5G threads I've seen here it came down to the device or the coverage rather than the SIM card. I recommend you use 3rd party app like LTE discovery to check availability of 5G signal in the are. If they show up but the phone still sits on LTE/LTE+ in automatic mode, it means it judged LTE the stronger signal at that spot.
From this information, it appears the phone 5G profile wasn’t activated. Is your device from Koodo?
Yes it was purchased from (tab) and shipped by Koodo when I switched over.
I recommend you use 3rd party app like LTE discovery to check availability of 5G signal in the are.
if this app is truly reliable, then all its confirming is that Koodo’s 5G coverage is non existent in my city or anywhere nearby, as there’s not a single 5G tower belonging to Koodo or Telus. (despite Koodo’s network map showing complete 5G coverage.
+4From this information, it appears the phone 5G profile wasn’t activated. Is your device from Koodo?
Yes it was purchased from (tab) and shipped by Koodo when I switched over.
I recommend you use 3rd party app like LTE discovery to check availability of 5G signal in the are.
if this app is truly reliable, then all its confirming is that Koodo’s 5G coverage is non existent in my city or anywhere nearby, as there’s not a single 5G tower belonging to Koodo or Telus. (despite Koodo’s network map showing complete 5G coverage.
You could use this tool to find nearby tower https://www.ertyu.org/steven_nikkel/cancellsites.html? One thing to note: if the phone’s 5G firmware wasn’t provisioned, your phone might not be able to detect 5G signal. Have you tried to reset network settings and to update firmware of it?
You could use this tool to find nearby tower https://www.ertyu.org/steven_nikkel/cancellsites.html?
Getting a different result here, only one Telus 4G tower located on the outskirts of the city, and the next closest Telus tower is 40km away. I’d wager this is also inaccurate.
Have you tried to reset network settings and to update firmware of it?
Yes
+4You could use this tool to find nearby tower https://www.ertyu.org/steven_nikkel/cancellsites.html?
Getting a different result here, only one Telus 4G tower located on the outskirts of the city, and the next closest Telus tower is 40km away. I’d wager this is also inaccurate.
Have you tried to reset network settings and to update firmware of it?
Yes
Have you checked Bell towers in the area? Telus and Bell share towers.
Have you checked Bell towers in the area? Telus and Bell share towers.
Ah, I wasn’t aware of that.
Yes there’s definitely lots of Bell towers nearby; three Bell towers within 4km of me have 5G.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.