Ideas

53 Ideas

MilkyWayMobile Master

Putting Toggle Switch Button for Roaming in Self Serve AccountProposed

Unexpected roaming charges on bills have been a recurring issue and are becoming a constant problem for Koodo customers who live, travel, or work near the U.S. border.Other Canadian carriers, such as Rogers, Freedom, and Fido, have implemented measures to prevent roaming charges from being charged onto the accounts, whether it is to whitelist certain U.S. cellular towers across the border or adding a toggle switch button to disable all U.S. or international roaming.It would be great if Koodo could do something similar and make it easier for users to choose to stop all roaming charges and putting more strain on the customer service reps to reverse the charges manually.

Forum|Forum|1 year ago

ACABeginner

Request for Support with International Calls to IranProposed

Dear Koodo Customer Support,I hope this message finds you well.Due to the ongoing conflict and severe internet restrictions in Iran, many of us in Canada are struggling to stay in touch with our loved ones back home. These are deeply difficult times, and maintaining communication with family is more important than ever.I kindly ask that Koodo consider offering free or discounted international calls to Iran during this crisis. This would be a meaningful gesture of support to your Iranian-Canadian customers who are extremely concerned for their families' safety and well-being.Thank you for your understanding and compassion. I look forward to your response.Warm regards

Forum|Forum|1 year ago

mtdoa327@gmail.cComConnector

Choosing your own numberProposed

Why don’t you bring back the feature - choosing your own number it was great. I know I left after that I could choose my number I called the said it would cost $45. t0 change… so I switch companies… I loved koodo because they hard have no outages … but wish they bring back the feature “choose your own number”

Forum|Forum|1 year ago

diane babcockBeginner

Payments not going through if no email confirmationProposed

This is more of a reminder to customers to double check they receive a confirmation email after paying the Koodo bill online. Twice I found out a month later that my payment hadn’t gone through & was charged late fees. Now I see I must remember to check for the confirmation email even though the payment interface said it was paid.

Forum|Forum|1 year ago

jfdbdya32y1uConnector

Please carry Punkt phones for us Digital Minimalists!Proposed

I’d love to see Koodo carry some phone options for the digital minimalists. Personally, my pick would be the Punkt. MP02 4G design and minimalist phone, but there are other options as well. This is a very trendy movement right now, and carrying even one of these phones would definitely draw a crowd.

Forum|Forum|1 year ago

Emilie NicoleOrganizer

PLEASE implement an email ticketing system, hold times are horrendousProposed

I’ve currently been on hold trying to speak with an agent for over two hours now. We scheduled a technician for today to come to our home to install wiring so that we could set up our Koodo internet and the technician never showed during the scheduled window. Never called, never texted, never emailed, absolutely nothing to indicate they ever showed up. So I used Koodo’s website to schedule a call back regarding this and to set up a new appointment for a technician to come in, and I waited on hold for about half an hour after receiving the scheduled call back to speak someone, just to get a call from Telus, not Koodo, who was just as confused as I was that I got routed to them even though I scheduled the call back through Koodo’s website. They transferred me to Koodo, which we have now been waiting on hold for over an hour and a half waiting to speak to someone. This entire situation is just beyond terrible, and extremely frustrating as a customer that Koodo does not have any kind of email ticketing support system in place, but instead has this community feature for their customers to try and do their job for them. Customers do not have 2+ hours to dedicate to sitting on the phone in order to just speak to someone about an issue that could be resolved in 5 minutes. You guys really need an email ticketing system in place. This has been such a terrible experience I would never recommend Koodo to anyone and would tell everyone to steer clear of Koodo and any of their sister companies.

Forum|Forum|1 year ago

ShoanyAdvisor

LTE Add-on for smartwatchesImplemented

One can take a brief look at the Kodoo community questions and see a pattern: people love smartwatches and would love to be able to use the LTE versions of their smartwatches on Kodoo, without having to have their smartphones nearby.I propose Kodoo listen to the growing number of people that express such an interest, and make it possible so that LTE smartwatches (regardless of brand) can work to their full capabilities on the Kodoo Network, retaining the same phone numbers we use on our phones and the same plans.I understand there are costs associated with the implementation of such a service, but I am willing to bet a large number of people (myself included) would jump at the opportunity, should it present itself, even for a few extra $ compared to the "competition".Light this post up if you agree.

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Forum|Forum|1 year ago

KostyaBeginner

2FA authentication for Self ServeProposed

Are there any plans to implement that? This is certainly something that will help mitigating SIM swap attack everybody talks about.

Forum|Forum|1 year ago

Daniel AJRockstar

Allow Wifi Calling "preferred"Proposed

Here in the Yukon, some people live in areas with a very weak cellphone signal. They love Wifi Calling (voice over Wifi), but they tend to stick to Virgin/Bell. Now I have realized why: Those allow a cellphone setting that Wifi calling is *preferred*, whereas Koodo/Telus disable that setting in users phones. Result: If there is an intermittent cell signal, Wifi Calling service is lost. Calls are missed, texts arrive hours late. Please allow the “Wifi Calling Preferred” setting. At least for SIMs with an 867 phone number. That won’t overload the server and improve competitiveness in the North.

Forum|Forum|1 year ago

Ryan DConnector

Koodo AppProposed

Easier to make payments, instead of through a browser (if paying via mobile). Finger ID to login, optional. Had an app before and I thought it was great. Miss it.

Forum|Forum|1 year ago

OngoingUSroamingchargeissueBeginner

When will Koodo stop wrongly charging US roaming chargesProposed

Ongoing issue that US roaming charges are applied when being 20+km away from the border along lake area. When getting an Koodo agent on the phone charges are reversed as they can verify my location. Why no do that before creating the invoice?Guess that it is not really a question to the koodo community, but mor to the Koodo/Telus management

Forum|Forum|1 year ago

circadianConnector

Multifactor Authentication in Self Serve PortalPlanned

Why is there no option to set up multifactor authentication for our accounts on the self serve portal? It is almost 2021 and this should be standard security provided to us, especially with the amount of sensitive information we have on our accounts. Passwords alone are not secure anymore. Can you please let me know when you expect to incorporate MFA into your portal? Thanks.

Forum|Forum|2 years ago

DennisMobile Master

Daily - Easy Roam Triggered NotificationProposed

When travelling, customers try to avoid roaming, but occasionally roaming may occur unknowingly by accident. It would be valuable for the customer, if Koodo informed customers by text to let them know their Easy Roam period was started and how it was started on a daily basis. This would serve 2 purposes:The customer can be aware if there was errant data or text that may have occurred so that they can take the steps to correct it. The customer, knowing that Easy Roam was triggered, can use their phone and take full advantage of using Easy Roam for that day, instead of still trying to avoid using their phone thinking they shouldn't roam. These 2 purposes would do a lot to relieve some stress and the bill shock that may result after traveling.

Forum|Forum|3 years ago

michaelelderBeginner

Allow users to upload their own audio file for a custom greetingProposed

It would be useful if users could upload an MP3 or WAV file for their custom greeting. Currently I have to play it through a different device and record it through my phone’s microphone. This causes the quality to drop immensely.

Forum|Forum|3 years ago

NanjoeBeginner

1000 Minutes Free LD Bonus Include for PhilippinesClosed

I’ve been a Koodo customer since 2012, I guess that’s the time when Koodo is just starting. I ended up to Koodo because most of the people on the Filipino community I was living before recommends Koodo to me because of the great deals when it was new (until now honestly), until now I’m recommending Kooodo to my friends and made some few to switch into it. We would be happy if you include Philippines into your list for the 1000 Minutes LD Bonus, as it is only sitting into our plan and not using it. I believe us Filipinos are one of the on-time payers on our bills. So I suggest, that Philippines be included on the countries who can call for that 1000mins of LD bonus. I will be more happy and will recommend Koodo to more filipinos I know in the country if this will happen. Thank you!

Forum|Forum|3 years ago

VenrexxConnector

Add feature to block email to SMS/MMSImplemented

I keep getting too many spam/scam emails in my SMS, and I would like to have some means to block them entirely. I request Koodo add in a feature, either paid or unpaid, I really don’t care which, that let’s us turn off the ability to receive emails in SMS/MMS, blocking them altogether.

Forum|Forum|3 years ago

AnnLBeginner

Authorization for in app purchasesProposed

May I suggest that you identify the name of the in-app purchase on your bills, which would flag the customer to ensure this is a purchase they have, in fact, agreed to. In my case, it was not. I treated the texts as a scam from the start. I ignored it and deleted it. Now I can not retrieve these texts prove I did not agree to this purchase. I hope to receive credit for all unauthorized charges and am hopeful Koodo will follow through. To charge my account automatically is negative billing. Perhaps some applications have a better sign up method but in this case (Mobiversity) did not. I see from many Billing Comments that this is happening frequently with a variety of apps. Koodo should take the high road and force any applications that want to use your service, to ensure there is a transparent customer agreement process and digital trail. There are too many scams out there, and you don’t want your name to be associated with these types of apps, and I can’t imagine Telus would either.

Forum|Forum|3 years ago

Allan65Beginner

Phone call answering on an android tablet.Closed

Why can’t Koodo allow you to receive and answer calls & text messages on an android tablet from and an android phone? This can be done with an iphone and ipad.

Forum|Forum|4 years ago

curr0164Connector

Delivery InstructionsClosed

It would be nice to have either a spot to enter your buzzer code with the address or have a section for delivery instructions. Some delivery companies around me don't like searching the directory.

Forum|Forum|4 years ago

BlackriganteBeginner

Sell accessories onlineClosed

Hi, just ordered a new phone. If your stores were open I could get a case at the store and all the other accessories needed. The stores are closed with covid and so I ordered my phone online. But had to spend my money elsewhere to get my phone case. Why?

Forum|Forum|4 years ago

scrambLEBeginner

Automatic receipts for pre-authorized paymentsClosed

I need to claim part of my mobile phone charges as a work expense. However, I am required to provide proof of payment - not just the bill.I would like Koodo to provide an option for an automatic receipt to be generated once my bill is payed. If you can take my money automatically, and bill me automatically - these seems like it should be a reasonable request!Thanks

Forum|Forum|4 years ago

liketorontoBeginner

suggest to waive Tab Bonus balance when upgradingClosed

Is there any promotion to upgrade phone? Now require to pay Tab and Tab Bonus balance. I suggest to waive the Tab Bonus balance if had the phone for more than 12 months.

Forum|Forum|4 years ago

MilkyWayMobile Master

Putting Usage Meter for International Minutes in Self Serve AccountUnder Review

I would like to suggest including a usage meter to track international minutes in the Self Serve account. This would be extremely useful for customers that have the add-on for 1,000 international minutes.Currently, users have to scroll through the call logs to figure out how many minutes are being used. This is extremely annoying when you cannot filter the results. Since these international calls are not considered long-distance minutes, there is no other way to check than to manually go through each page and calculate the amount.It’s ironic that there are separate usage meters for U.S. text messages and Canadian text messages, but the same is not yet done for international calls and Canada-wide calls.Fido has been offering this service to their customers in their accounts by letting them know how many minutes are left out of the 1,000 international minutes. It would be great if Koodo could do something similar and make it easier for users to check their usage.

Forum|Forum|4 years ago

MelBBeginner

Specifications on the Google Pixel 4A 5GImplemented

Hello Koodo and Koodo Community, Just wanted to mention that I noticed on your Specifications regarding the Google Pixel 4A 5G, that they are the same as the Google Pixel 5 (wireless charging, water resistant, etc..). From the reviews I have read online, it appears that these are not specifications for the Google Pixel 4A 5G, so I just wanted to mention it here. With the amazing winter sale going on, I thought you might have a few people looking at these phones, so I wanted to mentioned that the specs seem off so there is no confusion for customers. I just ordered the Pixel 4A 5G and I’m very excited about it! I’ve heard good things and am looking forward to the new phone and the awesome headphones! This is a great sale and I applaud Koodo for just being pretty fantastic overall! I’ve been a member for years now and I have to say that I’ve always been very happy with the customer service. Thanks and wishing everyone a safe and wonderful holiday.

Forum|Forum|4 years ago

nim4165

Koodo promotions for current usersClosed

I read many complaints regarding the inability of current Koodo users to benefit from new promotions. Usually, the promotion targets new users or requires existing users to upgrade their phones. Since one of Koodo’s goal is to secure its current membership, please consider making all promotions applicable to existing users who upgrade their phones OR agree to stay with Koodo for a TBD (1 year) period. This will enable existing users, who do not wish to buy a new phone, to benefit from Koodo promotions and secure Koodo’s customer commitment for the TBD agreed period of time.

Forum|Forum|4 years ago

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