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    69 Ideas

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    ACABeginner

    Request for Support with International Calls to IranProposed

    Dear Koodo Customer Support,I hope this message finds you well.Due to the ongoing conflict and severe internet restrictions in Iran, many of us in Canada are struggling to stay in touch with our loved ones back home. These are deeply difficult times, and maintaining communication with family is more important than ever.I kindly ask that Koodo consider offering free or discounted international calls to Iran during this crisis. This would be a meaningful gesture of support to your Iranian-Canadian customers who are extremely concerned for their families' safety and well-being.Thank you for your understanding and compassion. I look forward to your response.Warm regards

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    Forum|Forum|11 months ago
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    shyinwpgBeginner

    Rate/Review Our PhonesProposed

    It would be nice if there was a feature to give ratings/reviews devices that we order after we’ve been using them for a while.This would be great in allowing customers to express their praise or criticisms of their devices, and, it would be useful for prospective customers (or customers looking to upgrade). Product descriptions written by the manufacturer are all well-and-good, but don’t take place of feedback from actual customers.

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    P
    Forum|Forum|1 year ago
    mtdoa327@gmail.cCom
    mtdoa327@gmail.cComConnector

    Choosing your own numberProposed

    Why don’t you bring back the feature - choosing your own number it was great.  I know I left after that I could choose my number I called the said it would cost $45. t0 change… so I switch companies… I loved koodo because they hard have no outages … but wish they bring back the feature “choose your own number”

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    Allan M
    Forum|Forum|1 year ago
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    diane babcockBeginner

    Payments not going through if no email confirmationProposed

    This is more of a reminder to customers to double check they receive a confirmation email after paying the Koodo bill online. Twice I found out a month later that my payment hadn’t gone through & was charged late fees. Now I see I must remember to check for the confirmation email even though the payment interface said it was paid.

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    Forum|Forum|1 year ago
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    jfdbdya32y1uConnector

    Please carry Punkt phones for us Digital Minimalists!Proposed

    I’d love to see Koodo carry some phone options for the digital minimalists. Personally, my pick would be the Punkt. MP02 4G design and minimalist phone, but there are other options as well. This is a very trendy movement right now, and carrying even one of these phones would definitely draw a crowd.

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    J
    Forum|Forum|1 year ago
    Emilie Nicole
    Emilie NicoleOrganizer

    PLEASE implement an email ticketing system, hold times are horrendousProposed

    I’ve currently been on hold trying to speak with an agent for over two hours now. We scheduled a technician for today to come to our home to install wiring so that we could set up our Koodo internet and the technician never showed during the scheduled window. Never called, never texted, never emailed, absolutely nothing to indicate they ever showed up. So I used Koodo’s website to schedule a call back regarding this and to set up a new appointment for a technician to come in, and I waited on hold for about half an hour after receiving the scheduled call back to speak someone, just to get a call from Telus, not Koodo, who was just as confused as I was that I got routed to them even though I scheduled the call back through Koodo’s website. They transferred me to Koodo, which we have now been waiting on hold for over an hour and a half waiting to speak to someone. This entire situation is just beyond terrible, and extremely frustrating as a customer that Koodo does not have any kind of email ticketing support system in place, but instead has this community feature for their customers to try and do their job for them. Customers do not have 2+ hours to dedicate to sitting on the phone in order to just speak to someone about an issue that could be resolved in 5 minutes. You guys really need an email ticketing system in place. This has been such a terrible experience I would never recommend Koodo to anyone and would tell everyone to steer clear of Koodo and any of their sister companies.

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    Emilie Nicole
    Forum|Forum|1 year ago
    S
    ShoanyAdvisor

    LTE Add-on for smartwatchesImplemented

    One can take a brief look at the Kodoo community questions and see a pattern: people love smartwatches and would love to be able to use the LTE versions of their smartwatches on Kodoo, without having to have their smartphones nearby.I propose Kodoo listen to the growing number of people that express such an interest, and make it possible so that LTE smartwatches (regardless of brand) can work to their full capabilities on the Kodoo Network, retaining the same phone numbers we use on our phones and the same plans.I understand there are costs associated with the implementation of such a service, but I am willing to bet a large number of people (myself included) would jump at the opportunity, should it present itself, even for a few extra $ compared to the "competition".Light this post up if you agree.

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    M
    Forum|Forum|1 year ago
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    chris.riderBeginner

    Please offer Stream+ without Amazon PrimeProposed

    Hello,I am a Koodo customer and I have Stream+. Like many Canadians, I want to remove Amazon from my life because of their association with a US administration that is hurting our country by hitting us with tariffs. As a response to these attacks from the US, can you offer a version of Stream+ that does not include Prime? Thanks!

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    Dinh
    Forum|Forum|1 year ago
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    ChicobeauBeginner

    cost savingsProposed

    Why are we paying higher prices for our phone plans? When will Koodo create a lower cost plan for students or seniors? 

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    Forum|Forum|1 year ago
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    KostyaBeginner

    2FA authentication for Self ServeProposed

    Are there any plans to implement that? This is certainly something that will help mitigating SIM swap attack everybody talks about.

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    K
    Forum|Forum|1 year ago
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    Daniel AJRockstar

    Allow Wifi Calling "preferred"Proposed

    Here in the Yukon, some people live in areas with a very weak cellphone signal. They love Wifi Calling (voice over Wifi), but they tend to stick to Virgin/Bell. Now I have realized why: Those allow a cellphone setting that Wifi calling is *preferred*, whereas Koodo/Telus disable that setting in users phones. Result: If there is an intermittent cell signal, Wifi Calling service is lost. Calls are missed, texts arrive hours late. Please allow the “Wifi Calling Preferred” setting. At least for SIMs with an 867 phone number. That won’t overload the server and improve competitiveness in the North.

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    Forum|Forum|1 year ago
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    Ryan DConnector

    Koodo AppProposed

    Easier to make payments, instead of through a browser (if paying via mobile). Finger ID to login, optional. Had an app before and I thought it was great. Miss it.

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    D
    Forum|Forum|1 year ago
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    OngoingUSroamingchargeissueBeginner

    When will Koodo stop wrongly charging US roaming chargesProposed

    Ongoing issue that US roaming charges are applied when being 20+km away from the border along lake area. When getting an Koodo agent on the phone charges are reversed as they can verify my location. Why no do that before creating the invoice?Guess that it is not really a question to the koodo community, but mor to the Koodo/Telus management 

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    R
    Forum|Forum|1 year ago
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    snasrullaConnector

    Ability to Pause/unpause Data and/or other Mobile Services on demandProposed

    As a mechanism/tool to control use when not at home it would be ideal if there was a way for parents to remotely pause/unpause Data and/or Mobile services on demand.At the moment, when children are not at home, there is no way to control usage for children on how much they are using mobile services, ideally, a parent should have the ability to pause/unpause mobile data and also have an option to pause/unpause all mobile services.Ideally this is something that should be available on demand so that children can focus on school.

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    Dinh
    Forum|Forum|1 year ago
    X
    xxggAdvocate

    Increase Koodo Call Control limit?Proposed

    To all Call Control users, Do you find the number of entries we can add to “Authorized Callers” too limited? Could someone who have connections, forward the info to Koodo to see if they could atleast double the allowed authorized callers?   Just a bit more would be greatly useful.  Cheers!

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    J
    Forum|Forum|1 year ago
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    ArtemLBeginner

    Improve coverage in Northern OntarioProposed

    I would like to know about the improvement in mobile coverage in Northern Ontario. I live in Timmins and work in gold mine in Dubroville, ON. 7 days on, 7 days off. Unfortunately there is no coverage from Telus/koodo (only Rogers). Is it possible to fix this in the future so that I and about 500 colleagues are always in touch with our families. Thank you, Artem.

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    John Zarubiak
    Forum|Forum|2 years ago
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    circadianConnector

    Multifactor Authentication in Self Serve PortalPlanned

    Why is there no option to set up multifactor authentication for our accounts on the self serve portal? It is almost 2021 and this should be standard security provided to us, especially with the amount of sensitive information we have on our accounts. Passwords alone are not secure anymore. Can you please let me know when you expect to incorporate MFA into your portal? Thanks.

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    Dinh
    Forum|Forum|2 years ago
    A
    abubakersaifBeginner

    Increase the number of countries in the unlimited long distance packProposed

    I believe that including more countries like the middle east countries in the unlimited long distance pack would be great. Countries like the UAE where voip apps are banned, so it would be great if we have those countries at the unlimited long distance pack. Thanks!!

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    A
    Forum|Forum|2 years ago
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    Lou

    Koodo Should Send Information Texts During The Day OnlyProposed

    Since I changed my plan in November to one with the roll-over perk, Koodo has sent me text notifications in the middle of the night regarding the amount of data they are rolling over.Dec: text msg rec’d 1:37 amJan: text msg rec’d 2:03 amFeb: text msg rec’d 1:33 amMar: text msg rec’d 12:47 amIt is very annoying for my husband and myself to be woken up to these texts that could be sent the following day as it is not urgent information. My husband on pre-paid also receives information texts in the middle of the night. I am sure thousands of customers are also being woken up in the middle of the night.Unless it is an emergency, Koodo should send information texts in the daytime only.

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    P
    Forum|Forum|2 years ago
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    bennymobileBeginner

    Feature Requests for Koodo Call Control with Voicemail Redirect and Call Control International Numbers Acceptance ListProposed

    This is related to a post that I created as a question originally. I wasn’t sure how to update the topic of that post from a question to a feature request/idea, so I have created this post here. We have friends and family that are also using the call control feature directly with the TELUS Mobility provider. The TELUS Mobility call control feature includes a “Voicemail Redirect” toggle in the preferences section where it gives TELUS Mobility subscribers the option to allow incoming callers who failed the screening prompt to leave a voicemail instead of denying callers completely. Also, the TELUS Mobility call control provides their subscribers the option to add more than the standard 10-digit numbers for acceptance list (such as international callers). I would like to submit a feature request as it would be very beneficial for Koodo subscribers to have these two features as well. Thanks.

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    Forum|Forum|2 years ago
    srlawren
    srlawrenHero

    Implement Shock-Free RoamingProposed

    I’m seeing a TON of posts lately about people whom have been physically close to the US border but not crossed and are getting charged EasyRoam when they should not.  This is a known issue that can occur when a phone picks up a stronger signal from a US operator tower near the border.  Yes, there are ways to prevent this from happening but apparently the workaround is not generally known as I keep seeing person after person showing up here to complain/ask for a credit.  This got me thinking--could there be a better way?One thing that came to mind is the Shock-Free Data feature.  What I’m suggesting is to modify that approach and use it for Easy Roam, to make sure the usage is intentional.How would it work?Customer is near the border and the phone connects to a US-based tower Koodo already knows this condition and sends a “Welcome to USA” text message today Instead of doing that, what if Koodo: Temporarily blocks all services to the phone other than texts to and from the SMS short code (appears to be 7626 today) and of course emergency calls via 911 which must always be available. Sends the customer a different text that indicates their phone has connected to a US tower and effectively asks “did you mean to do this?” or “are you currently travelling in the USA”? And gives them an option like “reply with ROAM to enable the Easy Roam feature for the rest of your trip.  If you did not mean to use roaming, do not reply and your phone will automatically switch back to a Koodo tower when you are within range”.  Obviously some better wordsmithing and explainer text would be needed. If the user does nothing, then continue to block the services until such time as they connect to a Canadian tower If the user replies with “roam”, then start their Easy Roam and enable their full services. For the remainder of the trip (i.e. until such time as they connect again to a Canadian tower upon returning home), no further prompts would be required for additional days of Easy Roam. I don’t know how feasible this is, and/or what complexities this might introduce with the roaming partner networks and systems.  But I thought it was worth suggesting.  It would save a lot of customer frustration and agent time investigating and crediting.

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    srlawren
    Forum|Forum|2 years ago
    A
    ali-mayNew Member

    Long distanceProposed

    Why not have a warning  that long distance charges will apply when a long distance call is made?  With many people being physically in Canada but having a cell phone number from another country, it is sometimes difficult to know that a call is long distance.  SaskTel used to have a recorded message warning that long distance charges might apply (at least on my landline).  Such a warning would help prevent nasty surprises when the bill came.

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    A
    Forum|Forum|2 years ago
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    DennisMobile Master

    Daily - Easy Roam Triggered NotificationProposed

    When travelling, customers try to avoid roaming, but occasionally roaming may occur unknowingly by accident.  It would be valuable for the customer, if Koodo informed customers by text to let them know their Easy Roam period was started and how it was started on a daily basis.  This would serve 2 purposes:The customer can be aware if there was errant data or text that may have occurred so that they can take the steps to correct it. The customer, knowing that Easy Roam was triggered, can use their phone and take full advantage of using Easy Roam for that day, instead of still trying to avoid using their phone thinking they shouldn't roam.  These 2 purposes would do a lot to relieve some stress and the bill shock that may result after traveling. 

    1
    BobTheElectrician
    Forum|Forum|2 years ago
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    michaelelderBeginner

    Allow users to upload their own audio file for a custom greetingProposed

    It would be useful if users could upload an MP3 or WAV file for their custom greeting. Currently I have to play it through a different device and record it through my phone’s microphone. This causes the quality to drop immensely. 

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    F
    Forum|Forum|3 years ago
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    Chris MichelsAdvisor

    koodo should stop sending messages ro customers at 3am.Proposed

    As the title states koodo keeps messaging me at inappropriate hours.  I got the data rollover plan 5 months ago, they send you a text every month to tell you how much of your data rolls over to the next month. So in 5 months I've recieved 5 of these texts now, their times are: 2:23am, 1:43am, 2:57am, 2:13am and 3:29am. These are not urgent messages and can wait until I'm awake. The koodo rep said there was nothing they could do, their manager said there's nothing they could do.  They said it's "their system".  Yes it is, but somebody programmed that.  It would be super easy to just add a "during business hours" clause to the data rollover texts.  Please do.  I'm sure your CEO wouldn't keep a service that woke him up randomly between 1 and 4am once a month.

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    Forum|Forum|3 years ago

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