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    TELUSBeginner

    TELUS and Koodo share one app.Proposed

    I know Koodo before has a mobile app, but was discontinue. If know that keep app running is cost alot money, is possible Koodo can share same self serve mobile app as TELUS?

    2
    1 year ago
    ShoanyAdvisor

    LTE Add-on for smartwatchesImplemented

    One can take a brief look at the Kodoo community questions and see a pattern: people love smartwatches and would love to be able to use the LTE versions of their smartwatches on Kodoo, without having to have their smartphones nearby.I propose Kodoo listen to the growing number of people that express such an interest, and make it possible so that LTE smartwatches (regardless of brand) can work to their full capabilities on the Kodoo Network, retaining the same phone numbers we use on our phones and the same plans.I understand there are costs associated with the implementation of such a service, but I am willing to bet a large number of people (myself included) would jump at the opportunity, should it present itself, even for a few extra $ compared to the "competition".Light this post up if you agree.

    112
    1 year ago
    KostyaBeginner

    2FA authentication for Self ServeProposed

    Are there any plans to implement that? This is certainly something that will help mitigating SIM swap attack everybody talks about.

    1
    1 year ago
    Daniel AJRockstar

    Allow Wifi Calling "preferred"Proposed

    Here in the Yukon, some people live in areas with a very weak cellphone signal. They love Wifi Calling (voice over Wifi), but they tend to stick to Virgin/Bell. Now I have realized why: Those allow a cellphone setting that Wifi calling is *preferred*, whereas Koodo/Telus disable that setting in users phones. Result: If there is an intermittent cell signal, Wifi Calling service is lost. Calls are missed, texts arrive hours late. Please allow the “Wifi Calling Preferred” setting. At least for SIMs with an 867 phone number. That won’t overload the server and improve competitiveness in the North.

    0
    1 year ago
    Ryan DConnector

    Koodo AppProposed

    Easier to make payments, instead of through a browser (if paying via mobile). Finger ID to login, optional. Had an app before and I thought it was great. Miss it.

    10
    1 year ago
    OngoingUSroamingchargeissueBeginner

    When will Koodo stop wrongly charging US roaming chargesProposed

    Ongoing issue that US roaming charges are applied when being 20+km away from the border along lake area. When getting an Koodo agent on the phone charges are reversed as they can verify my location. Why no do that before creating the invoice?Guess that it is not really a question to the koodo community, but mor to the Koodo/Telus management 

    1
    1 year ago
    circadianConnector

    Multifactor Authentication in Self Serve PortalPlanned

    Why is there no option to set up multifactor authentication for our accounts on the self serve portal? It is almost 2021 and this should be standard security provided to us, especially with the amount of sensitive information we have on our accounts. Passwords alone are not secure anymore. Can you please let me know when you expect to incorporate MFA into your portal? Thanks.

    10
    Dinh
    2 years ago
    DennisMobile Master

    Daily - Easy Roam Triggered NotificationProposed

    When travelling, customers try to avoid roaming, but occasionally roaming may occur unknowingly by accident.  It would be valuable for the customer, if Koodo informed customers by text to let them know their Easy Roam period was started and how it was started on a daily basis.  This would serve 2 purposes:The customer can be aware if there was errant data or text that may have occurred so that they can take the steps to correct it. The customer, knowing that Easy Roam was triggered, can use their phone and take full advantage of using Easy Roam for that day, instead of still trying to avoid using their phone thinking they shouldn't roam.  These 2 purposes would do a lot to relieve some stress and the bill shock that may result after traveling. 

    1
    BobTheElectrician
    3 years ago
    michaelelderBeginner

    Allow users to upload their own audio file for a custom greetingProposed

    It would be useful if users could upload an MP3 or WAV file for their custom greeting. Currently I have to play it through a different device and record it through my phone’s microphone. This causes the quality to drop immensely. 

    7
    3 years ago
    NanjoeBeginner

    1000 Minutes Free LD Bonus Include for PhilippinesClosed

    I’ve been a Koodo customer since 2012, I guess that’s the time when Koodo is just starting. I ended up to Koodo because most of the people on the Filipino community I was living before recommends Koodo to me because of the great deals when it was new (until now honestly), until now I’m recommending Kooodo to my friends and made some few to switch into it. We would be happy if you include Philippines into your list for the 1000 Minutes LD Bonus, as it is only sitting into our plan and not using it. I believe us Filipinos are one of the on-time payers on our bills. So I suggest, that Philippines be included on the countries who can call for that 1000mins of LD bonus. I will be more happy and will recommend Koodo to more filipinos I know in the country if this will happen. Thank you!

    6
    3 years ago
    VenrexxConnector

    Add feature to block email to SMS/MMSImplemented

    I keep getting too many spam/scam emails in my SMS, and I would like to have some means to block them entirely. I request Koodo add in a feature, either paid or unpaid, I really don’t care which, that let’s us turn off the ability to receive emails in SMS/MMS, blocking them altogether.

    11
    3 years ago
    AnnLBeginner

    Authorization for in app purchasesProposed

    May I suggest that you identify the name of the in-app purchase on your bills, which would flag the customer to ensure this is a purchase they have, in fact, agreed to.  In my case, it was not.  I treated the texts as a scam from the start.  I ignored it and deleted it.  Now I can not retrieve these texts prove I did not agree to this purchase.  I hope to receive credit for all unauthorized charges and am hopeful Koodo will follow through. To charge my account automatically is negative billing.  Perhaps some applications have a better sign up method but in this case (Mobiversity) did not.  I see from many Billing Comments that this is happening frequently with a variety of apps.  Koodo should take the high road and force any applications that want to use your service, to ensure there is a transparent customer agreement process and digital trail.  There are too many scams out there, and you don’t want your name to be associated with these types of apps, and I can’t imagine Telus would either. 

    3
    yoyoppokai
    3 years ago
    Allan65Beginner

    Phone call answering on an android tablet.Closed

    Why can’t Koodo allow you to receive and answer calls & text messages on an android tablet from and an android phone?  This can be done with an iphone and ipad.   

    3
    Chris Koodo
    4 years ago
    curr0164Connector

    Delivery InstructionsClosed

    It would be nice to have either a spot to enter your buzzer code with the address or have a section for delivery instructions.  Some delivery companies around me don't like searching the directory. 

    2
    Chris Koodo
    4 years ago
    BlackriganteBeginner

    Sell accessories onlineClosed

    Hi, just ordered a new phone. If your stores were open I could get a case at the store and all the other accessories needed. The stores are closed with covid and so I ordered my phone online. But had to spend my money elsewhere to get my phone case. Why? 

    5
    Chris Koodo
    4 years ago
    scrambLEBeginner

    Automatic receipts for pre-authorized paymentsClosed

    I need to claim part of my mobile phone charges as a work expense. However, I am required to provide proof of payment - not just the bill.I would like Koodo to provide an option for an automatic receipt to be generated once my bill is payed. If you can take my money automatically, and bill me automatically - these seems like it should be a reasonable request!Thanks

    3
    Chris Koodo
    4 years ago
    liketorontoBeginner

    suggest to waive Tab Bonus balance when upgradingClosed

    Is there any promotion to upgrade phone? Now require to pay Tab and Tab Bonus balance. I suggest to waive the Tab Bonus balance if had the phone for more than 12 months.

    2
    Chris Koodo
    4 years ago
    MilkyWayMobile Master

    Putting Usage Meter for International Minutes in Self Serve AccountUnder Review

    I would like to suggest including a usage meter to track international minutes in the Self Serve account. This would be extremely useful for customers that have the add-on for 1,000 international minutes.Currently, users have to scroll through the call logs to figure out how many minutes are being used. This is extremely annoying when you cannot filter the results. Since these international calls are not considered long-distance minutes, there is no other way to check than to manually go through each page and calculate the amount.It’s ironic that there are separate usage meters for U.S. text messages and Canadian text messages, but the same is not yet done for international calls and Canada-wide calls.Fido has been offering this service to their customers in their accounts by letting them know how many minutes are left out of the 1,000 international minutes. It would be great if Koodo could do something similar and make it easier for users to check their usage. 

    7
    Chris Koodo
    4 years ago
    MelBBeginner

    Specifications on the Google Pixel 4A 5GImplemented

    Hello Koodo and Koodo Community, Just wanted to mention that I noticed on your Specifications regarding the Google Pixel 4A 5G, that they are the same as the Google Pixel 5 (wireless charging, water resistant, etc..). From the reviews I have read online, it appears that these are not specifications for the Google Pixel 4A 5G, so I just wanted to mention it here. With the amazing winter sale going on, I thought you might have a few people looking at these phones, so I wanted to mentioned that the specs seem off so there is no confusion for customers. I just ordered the Pixel 4A 5G and I’m very excited about it! I’ve heard good things and am looking forward to the new phone and the awesome headphones! This is a great sale and I applaud Koodo for just being pretty fantastic overall! I’ve been a member for years now and I have to say that I’ve always been very happy with the customer service. Thanks and wishing everyone a safe and wonderful holiday. 

    6
    Chris Koodo
    4 years ago
    nim4165

    Koodo promotions for current usersClosed

    I read many complaints regarding the inability of current Koodo users to benefit from new promotions. Usually, the promotion targets new users or requires existing users to upgrade their phones. Since one of Koodo’s goal is to secure its current membership, please consider making all promotions applicable to existing users who upgrade their phones OR agree to stay with Koodo for a TBD (1 year) period.  This will enable existing users, who do not wish to buy a new phone, to benefit from Koodo promotions and secure Koodo’s customer commitment for the TBD agreed period of time.

    23
    Chris Koodo
    4 years ago
    nim4165

    Port out blockingImplemented

    I had experienced an attempt to port out my prepaid plan number with my previous mobile service provider. After recovering my account and number, my previous provider applied blocking to prevent fraudulent port out on my line. A day after joining Koodo, I asked customer service to block porting out of my line. I was told that such a block is already in place and that I will receive a message, followed by a verification process, in case of an attempt to port out my number. I suggest that Koodo implements a block for number porting out FOR ALL ITS USERS, with a verification process intended to make sure that the number porting is requested by the rightful owner of the Koodo account.

    3
    Chris Koodo
    4 years ago
    Cody Nagle
    Cody NagleBeginner

    Mobile InternetClosed

    Dear Koodo, Please make a home internet hub that connects to cellphone towers, like a hotspot hub with unlimited data usage. It would be a huge selling point for the company it's 2022 and we still have small data plans we need unlimited high-speed internet in rural communities we live in a productivity world and the rate of technology advances the higher the file size of downloads and uploads are. People need better internet in these communities for growth in economy. Where I live the telephone lines are outdated and still have DSL internet with 3 mbps. It takes 30 hours to download games that 40GB in size. Please forward this message to  someone that is at a highest management.

    4
    Chris Koodo
    4 years ago
    fluxBeginner

    Please consider supporting Progressive Web Apps (PWA)Implemented

    Since Koodo does not have a dedicated native mobile app, and requires the use of a mobile web browser to manage accounts on a mobile device, Koodo should strongly consider supporting Progressive Web Apps (PWAs) for the website which allows the creation of shortcuts to run the web app in a dedicated browser window and workspace. This allows consecutive execution of the shortcut (PWA) to always open in the same window instead of creating new tabs in a modern mobile browser. Progressive web applications can reach anyone, anywhere, on any device with a single codebase. PWAs are very powerful, versatile, and functional, and, in many cases, can completely eliminate any future need for resources to be wasted on parallel development of a dedicated native app. PWAs are the future of apps. Thank you.

    4
    Chris Koodo
    4 years ago

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