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    127 Ideas

    C
    ChicobeauBeginner

    cost savingsProposed

    Why are we paying higher prices for our phone plans? When will Koodo create a lower cost plan for students or seniors? 

    1
    C
    Forum|Forum|10 months ago
    K
    KostyaBeginner

    2FA authentication for Self ServeProposed

    Are there any plans to implement that? This is certainly something that will help mitigating SIM swap attack everybody talks about.

    1
    K
    Forum|Forum|10 months ago
    D
    Daniel AJRockstar

    Specifiy a Time Zone for callbacksProposed

    Please teach your bot to specify a timezone for callbacks. It is so confusing. Example:I have a temporary number assigned, that I want to replace with a port-in number. Self serve tells me that I need to talk to a Koodo representative, but they are not available now, so I have to arrange for a callback. But I can’t be reached at the temporary number, only at a third number which is from a different timezone. My laptop is set to a European time zone for work reasons.The bot offers me 3 PM. Is that European time, the timezone related to the area code of the number they are calling me at, one of the three time zones connected to the area code for my current Koodo number, or one of the three timezones for the area code of the number I want to port in? It really isn’t difficult to specify the time zone. Or add the delta, for example, “3PM, that is in 12 hours from now” or something like that.

    4
    D
    Forum|Forum|11 months ago
    D
    Daniel AJRockstar

    Allow Wifi Calling "preferred"Proposed

    Here in the Yukon, some people live in areas with a very weak cellphone signal. They love Wifi Calling (voice over Wifi), but they tend to stick to Virgin/Bell. Now I have realized why: Those allow a cellphone setting that Wifi calling is *preferred*, whereas Koodo/Telus disable that setting in users phones. Result: If there is an intermittent cell signal, Wifi Calling service is lost. Calls are missed, texts arrive hours late. Please allow the “Wifi Calling Preferred” setting. At least for SIMs with an 867 phone number. That won’t overload the server and improve competitiveness in the North.

    0
    D
    Forum|Forum|11 months ago
    K
    KBeauBeginner

    Roaming blockProposed

    I live in a town that borders on Lake Erie, close to the United States.  Despite the fact that I have manually selected Koodo network only on my phone I continue to get roaming text message charges.  We are in the midst of a pandemic and the border is closed so clearly I have not been in the United States.  I have a mobile phone for work through Bell and they were able to put a block on roaming for me when I first got the phone due to this issue and I’ve never had another problem.  I am continually messaging koodo to get these charges reversed and it’s getting very frustrating.  You need to develop a similar block!

    6
    D
    Forum|Forum|11 months ago
    K
    Kay JeesBeginner

    Koodo App Must be BackProposed

    I was surprised when came to know there is no app for koodo users, I must say that Koodo should bring  App back , All compatitors are using App now a days, it's convenient and fast access, where as on Koodo you have to login each time ,the other companies App are very user friendly and  easy to see special offers, usage, billing, change plan on one screen vs koodo website login then go through every single step again and again. YES WE NEED USER APP FROM KOODO Thanks.

    1
    D
    Forum|Forum|11 months ago
    D
    Daniel AJRockstar

    charge protectionProposed

    Koodo needs a simple setting in self serve to protect against extra charges. It should block all pay per use charges, like premium numbers, international roaming, international calls if not included, data that's not included, directory service, etc. That would make it easier to get phones for children, seniors, employees/contractors, visitors, etc. While prepaid may help in some cases, not all services are available with prepaid, such as the voicemail to text add-on, or international call add-ons.

    0
    D
    Forum|Forum|11 months ago
    D
    DangledBeginner

    Voicemail to TextProposed

    Vociemail to Email/Text Technology has been around for quite a while I think it’s time for Koodo to step up and give us this feature as it will be better then visual voicemail. it Would be great as I wouldn’t even have to listen to my voicemails most of the time because honestly most people hate having to listen to a voicemail. Please Like this or Comment on this if you agree

    3
    D
    Forum|Forum|11 months ago
    R
    Ryan DConnector

    Koodo AppProposed

    Easier to make payments, instead of through a browser (if paying via mobile). Finger ID to login, optional. Had an app before and I thought it was great. Miss it.

    10
    D
    Forum|Forum|11 months ago
    O
    OngoingUSroamingchargeissueBeginner

    When will Koodo stop wrongly charging US roaming chargesProposed

    Ongoing issue that US roaming charges are applied when being 20+km away from the border along lake area. When getting an Koodo agent on the phone charges are reversed as they can verify my location. Why no do that before creating the invoice?Guess that it is not really a question to the koodo community, but mor to the Koodo/Telus management 

    1
    R
    Forum|Forum|1 year ago
    S
    Steve DBeginner

    Expand Easyroam Travel passes to AsiaProposed

    Finally! Koodo has improved international roaming. I might actually use it instead of getting a local sim/esim. Will Koodo be expanding to Asia (in time for my February 2025 trip?)

    1
    G
    Forum|Forum|1 year ago
    S
    snasrullaConnector

    Ability to Pause/unpause Data and/or other Mobile Services on demandProposed

    As a mechanism/tool to control use when not at home it would be ideal if there was a way for parents to remotely pause/unpause Data and/or Mobile services on demand.At the moment, when children are not at home, there is no way to control usage for children on how much they are using mobile services, ideally, a parent should have the ability to pause/unpause mobile data and also have an option to pause/unpause all mobile services.Ideally this is something that should be available on demand so that children can focus on school.

    2
    Dinh
    Forum|Forum|1 year ago
    M
    MurrRConnector

    communicateProposed

    Koodo caused some stressful caos by changing customer data plans at the beginning of their monthly cycle this month, including my account. There was no communication to me in any way and I lost access to my data for a couple days other than a message saying i was over on day 2. Thanks to me following up with Koodo for 2 days, my data was reinstated, but no mention about the extra overage charges, and my account still shows my data is paused although its not. Today i look to see if fixed, and the charges are piling up and my balance shows over $300. No updates or explanations for all of this and when to expect a fix. I am on auto pay, I am losing faith in Koodo very quickly. A simple text or email to affected customers would go a long way but you continue to leave your clients to struggle with your self serve set up. Not a good way to conduct business.

    0
    M
    Forum|Forum|1 year ago
    K
    ktravelerCoach

    The future of 3G in CanadaProposed

    Since there are many rumours circulating on the internet about the end of 3G service in Canada, I decided to contact the CRTC via their online chat to ask them what they had to say about this matter.I opened the chat on 2024-10-03 at about 11:20EDST, and here is the chat transcript.= = = = =Q: Would you be able to tell me when 3G service will be terminated in Canada?A: These aspects are typically managed by the manufacturers and service providers, who determine the software and settings that best support their products and services. The Canadian Radio-television and Telecommunications Commission’s role is to maintain a neutral stance on the specific technologies employed by service providers. This neutrality is crucial in fostering an environment that encourages innovation and allows the market to evolve in response to technological advancements and consumer needs. By not dictating the use of particular technologies, we enable the industry to pursue innovative solutions and adopt the most efficient and effective tools available.That being said, the recent developments regarding the sunsetting of 3G networks in Canada. This transition is primarily a commercial and business decision made by the individual telecommunications companies.In other words, the CRTC does not mandate the sunsetting of the 3G network nor can we force a service provider to keep operating on said network. It is a decision that will be taken by individual service providers.If your service provider announced that it will stop operating on the 3G network, they will probably let you know well in advance to make sure you upgrade your equipment accordingly if you want to remain with this specific service provider.= = = = = 

    0
    K
    Forum|Forum|1 year ago
    C
    CgcBeginner

    koodo should be notifying users of account data errorsProposed

    Koodo needs to be more transparent with this issue. They should put a notice on their website or social media, or email or text users of possible data issues that they are aware of (they have to be aware of this). Who else was financially impacted by this?   Reply to this chain to get visibility to our frustration.

    0
    C
    Forum|Forum|1 year ago
    T
    TheRealHellyBeginner

    Enable two factor authentication capabilitiesProposed

    in 2022 you should have the ability to use two factor authentication on any major platform that has account management.Koodo, please get this up and running.

    14
    M
    Forum|Forum|1 year ago
    RS12
    RS12New Member

    Improve communicationsProposed

    It sure would be great if Koodo would change procedures on “how to contact them”!  I had to go through the furstrating Bot and wait 24 hrs to be called back.  I then was given an offer and wanted to think about it and customer service said they would call back the next day at a time and guess what?  I got stood up.  I set aside the time to receive the call and they did not call.  This made me have to go through the entire procedure again and wait another day before a call back could be given to me.  VERY FRUSTRATING and Not very good customer serevice I’d say.  CHANGE THE WAY YOU OPERATE and/or give more options such as being able to EMAIL customer service for assistance.   

    0
    RS12
    Forum|Forum|1 year ago
    O
    OgeeMember

    Engaging customers in cheap but affordable plansProposed

    Although there are other mobile services in Canada, but students would prefer less affordable services and with less charges…If this is considered it would build more customers chain amongst students 

    2
    Dinh
    Forum|Forum|1 year ago
    X
    xxggAdvocate

    Increase Koodo Call Control limit?Proposed

    To all Call Control users, Do you find the number of entries we can add to “Authorized Callers” too limited? Could someone who have connections, forward the info to Koodo to see if they could atleast double the allowed authorized callers?   Just a bit more would be greatly useful.  Cheers!

    3
    J
    Forum|Forum|1 year ago
    D
    D12Beginner

    Payment History OverviewProposed

    Would be great if you can print off pdf of 12 months of payment history for tax reporting purposes.

    3
    M
    Forum|Forum|1 year ago
    M
    Monty JanesAdvocate

    Roaming prices need to be reduced.Proposed

    Given the price of third party sims/esims available for international roaming, Koodo should really find a way to reduce the roaming charges on their service. I travel out of  country at least once a year for 3 weeks at a time. $15/day is completely unreasonable to try to stay in touch with people. It would be nice to be able to keep things seamless when traveling, and not have need for using third party sims, but it's just not with the price.  Just my $0.02 worth. 😉  Thanks!

    1
    Sophia
    Forum|Forum|1 year ago
    noncil
    noncilRockstar

    Enable connection in the skytrain tunnelProposed

    Rogers have had their service in this particular stretch of the skytrain since 2017, this is 2023 and yet Telus/Koodo will be totally dead when passing through this tunnel. https://dailyhive.com/vancouver/skytrain-tunnels-cell-service-shaw-freedom-mobile (2021)https://www.iphoneincanada.ca/2017/12/27/rogers-skytrain-wireless-evergreen/ (2017)Please implement the service in this tunnel and also the skytrain tunnel in New Westminster area (between new westminster and sapperton), all these dropped signals doesn’t make customer want to stay with current provider when ALL of the other competitors have good connection when passing through these places.

    2
    noncil
    Forum|Forum|1 year ago
    K
    kooodoooConnector

    Bring over the support ticket system from Public MobileProposed

    Only having the option to request a call back sucks...It actually make me prefer the customer service system over at Public Mobile, where you submit a ticket with the chat bot, or by private messaging reps directly. Then you followup with reps through private message. No having to wait for a call, no time coordination for both parties needed.Since the system exists and is already in use at Public, it shouldn’t be too hard to bring it over to Koodo, right…? This would be a good compromise to not having real time chat reps, please consider it.

    1
    Dinh
    Forum|Forum|1 year ago
    C
    Chris239Beginner

    koodo appProposed

    Please make a Koodo app like your big brother Telus. Especially the ability to pause data with a toggle switch. This feature is a must for parents with teenage kids and phones.. It’s such a great feature/tool on the Telus app. 

    1
    Jru Gordon
    Forum|Forum|1 year ago
    A
    ArtemLBeginner

    Improve coverage in Northern OntarioProposed

    I would like to know about the improvement in mobile coverage in Northern Ontario. I live in Timmins and work in gold mine in Dubroville, ON. 7 days on, 7 days off. Unfortunately there is no coverage from Telus/koodo (only Rogers). Is it possible to fix this in the future so that I and about 500 colleagues are always in touch with our families. Thank you, Artem.

    1
    John Zarubiak
    Forum|Forum|1 year ago

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