May I suggest that you identify the name of the in-app purchase on your bills, which would flag the customer to ensure this is a purchase they have, in fact, agreed to. In my case, it was not. I treated the texts as a scam from the start. I ignored it and deleted it. Now I can not retrieve these texts prove I did not agree to this purchase. I hope to receive credit for all unauthorized charges and am hopeful Koodo will follow through.
To charge my account automatically is negative billing. Perhaps some applications have a better sign up method but in this case (Mobiversity) did not. I see from many Billing Comments that this is happening frequently with a variety of apps. Koodo should take the high road and force any applications that want to use your service, to ensure there is a transparent customer agreement process and digital trail. There are too many scams out there, and you don’t want your name to be associated with these types of apps, and I can’t imagine Telus would either.
