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    127 Ideas

    B
    birdAdvisor

    build cell towerProposed

    Build a cell tower out of the valley and up to the higher ground of upper Okotoks so all of us in Northern Okotoks (where all the housing expansion is) can have cell service.

    0
    B
    Forum|Forum|1 year ago
    A
    amohleabovegroundBeginner

    Hold MusicProposed

    Why is it that hold music is always the same? Can they not use artists from all over Canada and support them in a way where if someone hears a song they like on the hold line, they could “shazam” it and then that artist could potentially be found. A randomizer (shuffler) of music could not only be used within Koodo but rather companies all over Canada could potentially use a program such as this that they might be able to subscribe too as they already have to pay for the ability to put on the hold music. Koodo (Telus) has the ability to bring this idea to life and if they truly did care about mental health, this would be a good spot to start as the frequency and sounds we hear play a major role in our day to day lives. I’ve been a longstanding customer with Koodo throughout my whole life and they have always treated me right with amazing plans that keep getting better as time goes on. 

    0
    A
    Forum|Forum|1 year ago
    C
    circadianConnector

    Multifactor Authentication in Self Serve PortalPlanned

    Why is there no option to set up multifactor authentication for our accounts on the self serve portal? It is almost 2021 and this should be standard security provided to us, especially with the amount of sensitive information we have on our accounts. Passwords alone are not secure anymore. Can you please let me know when you expect to incorporate MFA into your portal? Thanks.

    10
    Dinh
    Forum|Forum|1 year ago
    A
    abubakersaifBeginner

    Increase the number of countries in the unlimited long distance packProposed

    I believe that including more countries like the middle east countries in the unlimited long distance pack would be great. Countries like the UAE where voip apps are banned, so it would be great if we have those countries at the unlimited long distance pack. Thanks!!

    0
    A
    Forum|Forum|1 year ago
    M
    mrd123Member

    Easy Roam - and ChurnProposed

    I see the easy roam fees are per day; I am considering churning out to freedom as their international roaming is baked into some plans at no extra cost, and for inexpensive plans it’s nearly the same price for an entire month vs the koodo per day cost.Why can’t Koodo negotiate a good deal for roaming like other carriers?Is it because poor negotiators?It’s certainly easy to over charge with this system, 1 call under 1 minute = 14$.You could at least charge on a per minute basis and IF it hits 14$ cap it there instead of immediately going to 14$.I am considering churning out on this alone. Align the costs with other carriers. 

    5
    L
    Forum|Forum|1 year ago
    L
    Lou

    Koodo Should Send Information Texts During The Day OnlyProposed

    Since I changed my plan in November to one with the roll-over perk, Koodo has sent me text notifications in the middle of the night regarding the amount of data they are rolling over.Dec: text msg rec’d 1:37 amJan: text msg rec’d 2:03 amFeb: text msg rec’d 1:33 amMar: text msg rec’d 12:47 amIt is very annoying for my husband and myself to be woken up to these texts that could be sent the following day as it is not urgent information. My husband on pre-paid also receives information texts in the middle of the night. I am sure thousands of customers are also being woken up in the middle of the night.Unless it is an emergency, Koodo should send information texts in the daytime only.

    22
    P
    Forum|Forum|1 year ago
    S
    Sydoniedeaf3Beginner

    hello koodoProposed

    Hello good night i like would for new koodo app now something let me kniw make sure okay alright 

    1
    Sophia
    Forum|Forum|1 year ago
    D
    Dudees75Beginner

    Just signed up for Koodos for 3 lines, only 1 shows up on the accountProposed

    I just signed up for Koodos yesterday for 3 lines. On the account, only 1 line shows up. 2 phones work and 1 of them doesn’t. Can anyone help?

    1
    Allan M
    Forum|Forum|2 years ago
    B
    bennymobileBeginner

    Feature Requests for Koodo Call Control with Voicemail Redirect and Call Control International Numbers Acceptance ListProposed

    This is related to a post that I created as a question originally. I wasn’t sure how to update the topic of that post from a question to a feature request/idea, so I have created this post here. We have friends and family that are also using the call control feature directly with the TELUS Mobility provider. The TELUS Mobility call control feature includes a “Voicemail Redirect” toggle in the preferences section where it gives TELUS Mobility subscribers the option to allow incoming callers who failed the screening prompt to leave a voicemail instead of denying callers completely. Also, the TELUS Mobility call control provides their subscribers the option to add more than the standard 10-digit numbers for acceptance list (such as international callers). I would like to submit a feature request as it would be very beneficial for Koodo subscribers to have these two features as well. Thanks.

    0
    B
    Forum|Forum|2 years ago
    V
    Vivek GoyalBeginner

    why is it so difficult to contact a rep. at Koodo?Proposed

    I have been continously trying to get in touch with Koodo rep from past couple of days. I was directed to request via Koodo Assist. When I tried requesting call back, it is saying 'too busy' and ending the chat, again and again.This is harassment to the customer and is Not acceptable. Please share these details:For all the time wasted due to this, At what $ hourly rate are you going to reimburse the customerIs such poor quality acceptable to Koodo's management?What action has been taken against the erring employee? What process change has been done to ensure that this does not happen again? Please also share with whom to escalate these complaints.Thanks and Regards

    1
    N
    Forum|Forum|2 years ago
    T
    tam105New Member

    Koodo to support Apple WatchProposed

    Would like an Apple Watch plan so I can use the Cellular portion of my Apple Watch. I DO NOT bring my phone with me on walks and would like to use my watch only. 

    2
    C
    Forum|Forum|2 years ago
    I
    iphone3847Beginner

    Koodo should try "customer service"Proposed

    Why is it that when Koodo causes a problem, I have to use a chatbot to “schedule a call back”? I have time for a call (which might take 45 minutes) now, I might or  might not at your next available slot. Why can’t I call a number and just get actual customer service? If my problem could be solved by checking your FAQs or the community, I wouldn’t be calling.

    1
    Dinh
    Forum|Forum|2 years ago
    srlawren
    srlawrenHero

    Implement Shock-Free RoamingProposed

    I’m seeing a TON of posts lately about people whom have been physically close to the US border but not crossed and are getting charged EasyRoam when they should not.  This is a known issue that can occur when a phone picks up a stronger signal from a US operator tower near the border.  Yes, there are ways to prevent this from happening but apparently the workaround is not generally known as I keep seeing person after person showing up here to complain/ask for a credit.  This got me thinking--could there be a better way?One thing that came to mind is the Shock-Free Data feature.  What I’m suggesting is to modify that approach and use it for Easy Roam, to make sure the usage is intentional.How would it work?Customer is near the border and the phone connects to a US-based tower Koodo already knows this condition and sends a “Welcome to USA” text message today Instead of doing that, what if Koodo: Temporarily blocks all services to the phone other than texts to and from the SMS short code (appears to be 7626 today) and of course emergency calls via 911 which must always be available. Sends the customer a different text that indicates their phone has connected to a US tower and effectively asks “did you mean to do this?” or “are you currently travelling in the USA”? And gives them an option like “reply with ROAM to enable the Easy Roam feature for the rest of your trip.  If you did not mean to use roaming, do not reply and your phone will automatically switch back to a Koodo tower when you are within range”.  Obviously some better wordsmithing and explainer text would be needed. If the user does nothing, then continue to block the services until such time as they connect to a Canadian tower If the user replies with “roam”, then start their Easy Roam and enable their full services. For the remainder of the trip (i.e. until such time as they connect again to a Canadian tower upon returning home), no further prompts would be required for additional days of Easy Roam. I don’t know how feasible this is, and/or what complexities this might introduce with the roaming partner networks and systems.  But I thought it was worth suggesting.  It would save a lot of customer frustration and agent time investigating and crediting.

    3
    srlawren
    Forum|Forum|2 years ago
    D
    DmaBeginner

    wifi calling while roamingProposed

    Why does Koodo/Telus does not allow Wifi calling while roaming/outside Canada while other service providers in similar price range plans(Fido) offers this service.  I’ve head people use VPN to bypass this or trick Koodo network but why are you not officially allowing this service. I’ve started looking at Fido plans and might switch soon because of this. 

    2
    Z
    Forum|Forum|2 years ago
    D
    DeejaeghConnector

    Bring back the Reps and Ditch the botProposed

    Why don't you bring the reps back and get rid of assist I think that might be better for us all.

    2
    Allan M
    Forum|Forum|2 years ago
    A
    ali-mayNew Member

    Long distanceProposed

    Why not have a warning  that long distance charges will apply when a long distance call is made?  With many people being physically in Canada but having a cell phone number from another country, it is sometimes difficult to know that a call is long distance.  SaskTel used to have a recorded message warning that long distance charges might apply (at least on my landline).  Such a warning would help prevent nasty surprises when the bill came.

    0
    A
    Forum|Forum|2 years ago
    Aster
    AsterOrganizer

    Name Change Process needs Clarity for RepsProposed

    I'd like to file a complaint about the unclear and inconsistent information for the name change process within Koodo. I've communicated with 4 different Koodo employees who were all lovely but each one had a different understanding of the process which shows to me this process is unclear.  The process internally needs to be updated with clear steps for employees to follow and it must be sent to all employees. I highly suggest that someone who has the ability to do so, please do it. I have had no luck in finding out how to get this to the correct people so I've decided to post this here. Please pass this along to whoever updates these internal processes. I do not think anyone else deserves to go through the hoops I went through to finally get it updated. It took me 3 days and was infinitely more difficult than with the bank or even government departments.  It just should not be that way.  Thank you for your time. 

    5
    Aster
    Forum|Forum|2 years ago
    Rocky Cats
    Rocky CatsBeginner

    Bring back the ability to switch to 3GProposed

    When Koodo released a carrier settings update a few months ago, people lost the option to switch to 3G if LTE didn’t work, this meant that people would have to wait for their phone to connect to a 3G tower if LTE had poor service where they lived, or they had to place a phone call over the poor LTE and wait for their phone to connect to the 3G network, which often took 30 seconds. If you work for Koodo, would you be able to release another carrier settings update, with the option to switch to 3G, while retaining the 5G options? Many people(including myself), would like it best if Koodo released a carrier settings update with the option to switch back to 3G if LTE or 5G didn’t have great service where they were located. Because if one person needed to make a phone call, they could go into their phone’s settings, switch to 3G and then make their phone call sooner. Yes, Wi-Fi Calling is a great alternative than switching to 3G, but many people who have poor LTE service, don’t have reliable internet service, to do Wi-Fi Calling. And, cell phone signal boosters are very expensive, they cost up to $300 to boost LTE. Until Koodo releases another carrier settings update with the option to switch back to 3G, your best bet is to buy a phone that supports up to 3G connectivity, on eBay or Swappa, just be sure that when you buy it from one of those services, is to make sure that it is unlocked, non-US cell phone carriers, and you also need to buy a Koodo SIM card adapter for it to work in that older iPhone or Android phone that only supports up to 3G, and you should be good to go! Hope this helps with bad LTE service, if it doesn’t than you may want to consider switching from Koodo/Telus Mobility, to Fido/Rogers Wireless or Virgin Plus/Bell Mobility. Because if you are having issues with one cell phone carrier, it might make sense to switch carriers, and you might get better LTE service, than you would if you stayed with a provider with worse coverage. Here is my tip. Sign up for a prepaid plan from a different provider, from Virgin/Bell or Fido/Rogers, for about one month, and also keep your current service with Koodo/Telus, this will give you time to decide if you would like to switch to a new cell phone provider when it comes to coverage and service reliability, and test out data, phone call and messaging performance, and if you like that new cell phone provider, you can transfer you number, after you test the service out with a new phone number.

    0
    Rocky Cats
    Forum|Forum|2 years ago
    D
    DennisMobile Master

    Daily - Easy Roam Triggered NotificationProposed

    When travelling, customers try to avoid roaming, but occasionally roaming may occur unknowingly by accident.  It would be valuable for the customer, if Koodo informed customers by text to let them know their Easy Roam period was started and how it was started on a daily basis.  This would serve 2 purposes:The customer can be aware if there was errant data or text that may have occurred so that they can take the steps to correct it. The customer, knowing that Easy Roam was triggered, can use their phone and take full advantage of using Easy Roam for that day, instead of still trying to avoid using their phone thinking they shouldn't roam.  These 2 purposes would do a lot to relieve some stress and the bill shock that may result after traveling. 

    1
    BobTheElectrician
    Forum|Forum|2 years ago
    Murray Grant
    Murray GrantBeginner

    how do I stop my phone from dropping calls?Proposed

    My phone line cuts in and out and drops calls… how do I get ahold of Koodo to fix this? I’ll I’m getting is a robot which for a company this size under Telus this should not be happening!

    5
    M
    Forum|Forum|2 years ago
    A
    AndrewAmbassador

    easy roam and hot spotProposed

    I’m travelling internationally and will get the $16/ day easy rom. Is it possible to connect a 2nd device to a hotspot I create, with their data off?  

    1
    Dinh
    Forum|Forum|2 years ago
    S
    SCAM companyBeginner

    Try HonestyProposed

    I was completely LIED to by a Telus rep.  Told the activation fee would be waived, it was not.  Told the first month of service would not be charged if i received no service/signal from my building (I did not immediately upon joining), but i was billed.  I also was forced into switching from Shaw to Koodoo in order to get a Telus internet promotion.  I suggested that it made sense to WAIT, until Telus internet was installed...rep Tony said No, that is not possible.  What kind of moronic response was that?!?!   Then sure enough, the incompetent 3rd party telus technicians couldn’t figure out how to squeeze a fibre optic wire through an already existing hole.  Wow.  I should have trusted my gutt and avoided Telus and it’s lesser services such as Koodoo completely.  What a scam company.  I asked to speak with a Manager but the Manager hid instead.  I asked for the Ombudsman contact information and the rep and Manager refused.  My account number is 40569144.  If there is a responsible employee at Koodoo or Telus who isn’t hiding behind their children working from home, I’d appreciate a call and a refund for the shitty service.  

    1
    Dinh
    Forum|Forum|2 years ago
    M
    michaelelderBeginner

    Allow users to upload their own audio file for a custom greetingProposed

    It would be useful if users could upload an MP3 or WAV file for their custom greeting. Currently I have to play it through a different device and record it through my phone’s microphone. This causes the quality to drop immensely. 

    8
    F
    Forum|Forum|2 years ago
    J
    John Taylor-JohnstonBeginner

    Allow upload mp3 as personal greetingProposed

    Please?

    3
    F
    Forum|Forum|2 years ago
    W
    White2Beginner

    get live telephone assistanceProposed

    Get rid of the AI  help and get real people on line to help with billing issues , instead of waiting for callback

    3
    Sophia
    Forum|Forum|2 years ago

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