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    69 Ideas

    A
    andymhancockLeader

    Add Call Control feature for robodialers to go to voicemailProposed

    I was just informed of Koodo’s Call Control service to screen away robodialers by asking the caller to press a number that is randomly selected by the Call Control service: https://www.koodomobile.com/en/help/call-controlIt sounds like a great idea.  My only hesitation is that I don’t necessarily know who might legitimately robodial me.  I can’t white-list them ahead of time.  Some callers are important (hospitals, professional organizations).  Unless the screening process sends them to voicemail, I won’t become aware of them.Can the Call Control service be further developed to record the caller as voicemail?  This feature can be user-enabled.There is the real risk that the caller’s automated self identification won’t be captured in a normal voicemail recording because they usually introduce themselves at the beginning of the robodialer’s announcement.  But this can be solved by having the recording commence from the beginning of the call, even before the Call Control service asks the caller to press a randomly selected number.

    1
    A
    Forum|Forum|3 years ago
    K
    km-smayer97All-Star

    Please add an Announcement Area in the forumProposed

    This area would be for multiple purposes:service announcements to mention Self-Serve downtime for maintenance / upgrades etc for announcing promotions ideally, one could subscribe to the thread to receive email notifications (alternative would be to use a website monitoring service that will identify changes and send out an email notification, e.g. Blogtrottr.com) other Koodo Mobile announcements 

    0
    K
    Forum|Forum|3 years ago
    N
    NanjoeBeginner

    1000 Minutes Free LD Bonus Include for PhilippinesClosed

    I’ve been a Koodo customer since 2012, I guess that’s the time when Koodo is just starting. I ended up to Koodo because most of the people on the Filipino community I was living before recommends Koodo to me because of the great deals when it was new (until now honestly), until now I’m recommending Kooodo to my friends and made some few to switch into it. We would be happy if you include Philippines into your list for the 1000 Minutes LD Bonus, as it is only sitting into our plan and not using it. I believe us Filipinos are one of the on-time payers on our bills. So I suggest, that Philippines be included on the countries who can call for that 1000mins of LD bonus. I will be more happy and will recommend Koodo to more filipinos I know in the country if this will happen. Thank you!

    6
    B
    Forum|Forum|3 years ago
    V
    VenrexxConnector

    Add feature to block email to SMS/MMSImplemented

    I keep getting too many spam/scam emails in my SMS, and I would like to have some means to block them entirely. I request Koodo add in a feature, either paid or unpaid, I really don’t care which, that let’s us turn off the ability to receive emails in SMS/MMS, blocking them altogether.

    11
    V
    Forum|Forum|3 years ago
    BobTheElectrician
    BobTheElectricianSuperuser level 4

    Suggestion to resolve roaming US issuesProposed

    Koodo's main roaming partners in the US are T-Mobile, which still supports some older 3G connections and AT&T, which requires VoLTE (voice over 4G, often marketed as high definition calling).Koodo supports VoLTE but only for certain phones and NOT AT ALL for pre-paid customers.  The phone models supported by Telus and the US carriers don't overlap 100% either. I headed south with an older LG V20 and a more modern LG Velvet which BOTH AT&T and Telus support.In an area where T-Mobile has good service (Philadelphia airport), the older Koodo phone performed OK, but that only built some false confidence and expectations.Landed further south, where AT&T is more common, both phones would kick in, then post a notification that "services are temporarily not available" every 10 seconds or so. This bouncing back and forth may explain why some users are complaining of phantom roaming charges near the border. The only way to get any peace was to shift to airplane mode, which defeats the whole purpose of roaming.Koodo should consider blocking AT&T roaming on prepaid entirely, since even if you have a 100% compatible phone, AT&T roaming will not work. Customers should also be aware that roaming signals may be de-prioritised by US carriers. At first it was a struggle to get a usable signal except in dense urban settings. That problem magically disappeared when I bought a prepaid SIM and plan from AT&T.Needless to say, the US plan is full-featured and less expensive than the equivalent Canadian one. 

    0
    BobTheElectrician
    Forum|Forum|3 years ago
    A
    AnnLBeginner

    Authorization for in app purchasesProposed

    May I suggest that you identify the name of the in-app purchase on your bills, which would flag the customer to ensure this is a purchase they have, in fact, agreed to.  In my case, it was not.  I treated the texts as a scam from the start.  I ignored it and deleted it.  Now I can not retrieve these texts prove I did not agree to this purchase.  I hope to receive credit for all unauthorized charges and am hopeful Koodo will follow through. To charge my account automatically is negative billing.  Perhaps some applications have a better sign up method but in this case (Mobiversity) did not.  I see from many Billing Comments that this is happening frequently with a variety of apps.  Koodo should take the high road and force any applications that want to use your service, to ensure there is a transparent customer agreement process and digital trail.  There are too many scams out there, and you don’t want your name to be associated with these types of apps, and I can’t imagine Telus would either. 

    3
    yoyoppokai
    Forum|Forum|3 years ago
    R
    Rob4576Organizer

    Unconditional call forwarding with prepaidProposed

    Unconditional call forwarding (code 21) doesn’t currently work with prepaid. To be able to unconditionally forward calls is a key feature of call forwarding and it not being available to prepaid customers is really inconvenient.

    8
    Sophia
    Forum|Forum|3 years ago
    A
    Allan65Beginner

    Phone call answering on an android tablet.Closed

    Why can’t Koodo allow you to receive and answer calls & text messages on an android tablet from and an android phone?  This can be done with an iphone and ipad.   

    3
    Chris Koodo
    Forum|Forum|4 years ago
    C
    curr0164Connector

    Delivery InstructionsClosed

    It would be nice to have either a spot to enter your buzzer code with the address or have a section for delivery instructions.  Some delivery companies around me don't like searching the directory. 

    2
    Chris Koodo
    Forum|Forum|4 years ago
    B
    BlackriganteBeginner

    Sell accessories onlineClosed

    Hi, just ordered a new phone. If your stores were open I could get a case at the store and all the other accessories needed. The stores are closed with covid and so I ordered my phone online. But had to spend my money elsewhere to get my phone case. Why? 

    5
    Chris Koodo
    Forum|Forum|4 years ago
    S
    scrambLEBeginner

    Automatic receipts for pre-authorized paymentsClosed

    I need to claim part of my mobile phone charges as a work expense. However, I am required to provide proof of payment - not just the bill.I would like Koodo to provide an option for an automatic receipt to be generated once my bill is payed. If you can take my money automatically, and bill me automatically - these seems like it should be a reasonable request!Thanks

    3
    Chris Koodo
    Forum|Forum|4 years ago
    H
    highflying10Beginner

    Change the Call Control message!!!!!Hold for future consideration

    I can’t begin to express my frustration with this otherwise fantastic feature. Week after week I hear from countless people telling me my number is “blocked” because they don’t know about call control. They hear the call control message and don’t listen to the whole thing or assume its some scam just because they don’t yet know about this feature from any of their own contacts. For this reason the message needs to change to address this misconception. it should begin with “Un message en francais suivera. The (Koodo) customer you are calling IS NOT BLOCKED but is using the Call Control to filter non-human calls. To connect, simply dial (whatever number gets generated)”  Please note that acknowledgement of a 2nd language message must also be added because many who only speak 1 of the 2 languages are also not able to understand this feature. 

    3
    Chris Koodo
    Forum|Forum|4 years ago
    L
    liketorontoBeginner

    suggest to waive Tab Bonus balance when upgradingClosed

    Is there any promotion to upgrade phone? Now require to pay Tab and Tab Bonus balance. I suggest to waive the Tab Bonus balance if had the phone for more than 12 months.

    2
    Chris Koodo
    Forum|Forum|4 years ago
    M
    MilkyWayMobile Master

    Putting Usage Meter for International Minutes in Self Serve AccountUnder Review

    I would like to suggest including a usage meter to track international minutes in the Self Serve account. This would be extremely useful for customers that have the add-on for 1,000 international minutes.Currently, users have to scroll through the call logs to figure out how many minutes are being used. This is extremely annoying when you cannot filter the results. Since these international calls are not considered long-distance minutes, there is no other way to check than to manually go through each page and calculate the amount.It’s ironic that there are separate usage meters for U.S. text messages and Canadian text messages, but the same is not yet done for international calls and Canada-wide calls.Fido has been offering this service to their customers in their accounts by letting them know how many minutes are left out of the 1,000 international minutes. It would be great if Koodo could do something similar and make it easier for users to check their usage. 

    7
    Chris Koodo
    Forum|Forum|4 years ago
    M
    MelBBeginner

    Specifications on the Google Pixel 4A 5GImplemented

    Hello Koodo and Koodo Community, Just wanted to mention that I noticed on your Specifications regarding the Google Pixel 4A 5G, that they are the same as the Google Pixel 5 (wireless charging, water resistant, etc..). From the reviews I have read online, it appears that these are not specifications for the Google Pixel 4A 5G, so I just wanted to mention it here. With the amazing winter sale going on, I thought you might have a few people looking at these phones, so I wanted to mentioned that the specs seem off so there is no confusion for customers. I just ordered the Pixel 4A 5G and I’m very excited about it! I’ve heard good things and am looking forward to the new phone and the awesome headphones! This is a great sale and I applaud Koodo for just being pretty fantastic overall! I’ve been a member for years now and I have to say that I’ve always been very happy with the customer service. Thanks and wishing everyone a safe and wonderful holiday. 

    6
    Chris Koodo
    Forum|Forum|4 years ago
    N
    nim4165

    Koodo promotions for current usersClosed

    I read many complaints regarding the inability of current Koodo users to benefit from new promotions. Usually, the promotion targets new users or requires existing users to upgrade their phones. Since one of Koodo’s goal is to secure its current membership, please consider making all promotions applicable to existing users who upgrade their phones OR agree to stay with Koodo for a TBD (1 year) period.  This will enable existing users, who do not wish to buy a new phone, to benefit from Koodo promotions and secure Koodo’s customer commitment for the TBD agreed period of time.

    23
    Chris Koodo
    Forum|Forum|4 years ago
    N
    nim4165

    Port out blockingImplemented

    I had experienced an attempt to port out my prepaid plan number with my previous mobile service provider. After recovering my account and number, my previous provider applied blocking to prevent fraudulent port out on my line. A day after joining Koodo, I asked customer service to block porting out of my line. I was told that such a block is already in place and that I will receive a message, followed by a verification process, in case of an attempt to port out my number. I suggest that Koodo implements a block for number porting out FOR ALL ITS USERS, with a verification process intended to make sure that the number porting is requested by the rightful owner of the Koodo account.

    3
    Chris Koodo
    Forum|Forum|4 years ago
    Cody Nagle
    Cody NagleBeginner

    Mobile InternetClosed

    Dear Koodo, Please make a home internet hub that connects to cellphone towers, like a hotspot hub with unlimited data usage. It would be a huge selling point for the company it's 2022 and we still have small data plans we need unlimited high-speed internet in rural communities we live in a productivity world and the rate of technology advances the higher the file size of downloads and uploads are. People need better internet in these communities for growth in economy. Where I live the telephone lines are outdated and still have DSL internet with 3 mbps. It takes 30 hours to download games that 40GB in size. Please forward this message to  someone that is at a highest management.

    4
    Chris Koodo
    Forum|Forum|4 years ago
    F
    fluxBeginner

    Please consider supporting Progressive Web Apps (PWA)Implemented

    Since Koodo does not have a dedicated native mobile app, and requires the use of a mobile web browser to manage accounts on a mobile device, Koodo should strongly consider supporting Progressive Web Apps (PWAs) for the website which allows the creation of shortcuts to run the web app in a dedicated browser window and workspace. This allows consecutive execution of the shortcut (PWA) to always open in the same window instead of creating new tabs in a modern mobile browser. Progressive web applications can reach anyone, anywhere, on any device with a single codebase. PWAs are very powerful, versatile, and functional, and, in many cases, can completely eliminate any future need for resources to be wasted on parallel development of a dedicated native app. PWAs are the future of apps. Thank you.

    4
    Chris Koodo
    Forum|Forum|4 years ago

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