Why is it that hold music is always the same? Can they not use artists from all over Canada and support them in a way where if someone hears a song they like on the hold line, they could “shazam” it and then that artist could potentially be found. A randomizer (shuffler) of music could not only be used within Koodo but rather companies all over Canada could potentially use a program such as this that they might be able to subscribe too as they already have to pay for the ability to put on the hold music. Koodo (Telus) has the ability to bring this idea to life and if they truly did care about mental health, this would be a good spot to start as the frequency and sounds we hear play a major role in our day to day lives.
I’ve been a longstanding customer with Koodo throughout my whole life and they have always treated me right with amazing plans that keep getting better as time goes on.