I have been continously trying to get in touch with Koodo rep from past couple of days. I was directed to request via Koodo Assist. When I tried requesting call back, it is saying 'too busy' and ending the chat, again and again.
This is harassment to the customer and is Not acceptable.
Please share these details:
For all the time wasted due to this, At what $ hourly rate are you going to reimburse the customer
Is such poor quality acceptable to Koodo's management?
What action has been taken against the erring employee?
What process change has been done to ensure that this does not happen again?
Please also share with whom to escalate these complaints.
Thanks and Regards