Why is it that when Koodo causes a problem, I have to use a chatbot to “schedule a call back”? I have time for a call (which might take 45 minutes) now, I might or might not at your next available slot.
Why can’t I call a number and just get actual customer service?
If my problem could be solved by checking your FAQs or the community, I wouldn’t be calling.
+4Is your phone receiving other incoming calls normally? As well, was their any text confirmation of the call back when you scheduled?
Rep is visiting the forum as well, many issue could be resolved in the forum. f you would like, you could ask here
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