Ongoing issue that US roaming charges are applied when being 20+km away from the border along lake area. When getting an Koodo agent on the phone charges are reversed as they can verify my location. Why no do that before creating the invoice?
Guess that it is not really a question to the koodo community, but mor to the Koodo/Telus management
Which phone do you have?
Have you tried turning off automatic network selection on your phone?
If you live or travel close to the US border, it's best to turn off automatic network selection and manually select Koodo as your mobile network operator. To avoid data roaming charges, turn off data roaming
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.