Skip to main content
Koodo Community
Community

Easier to make payments, instead of through a browser (if paying via mobile). Finger ID to login, optional. Had an app before and I thought it was great. Miss it.

Hey @Ryan D , we actually had an app that was discontinued back a few years ago.  I looked around and found a helpful post from 2017 that helps describe how we came to that decision. 

  

@Peter, here is how we got to the decision....it may not help how you feel about it, and I totally understand, but might provide some additional context:

  1. General app use of any kind has been on some decline for the last 12-18 months 
  2. Top apps on people's phones are never utility, telco or the likes. It's mostly messaging (whatsapp, facebook, twitter etc.) apps  
  3. Despite several years of the Koodo app, no more people use it today than a few years ago. About 20-25% of our customers. Why?
  4. Our website has been redesigned for "mobile first" - meaning no more painful "pinch and zoom" to see anything
  5. The vast majority of the app users used it for one thing only checking usage for data
  6. Since the the introductions of notification for data use and the more recent shock-free-data plans meant no more real need to check usage
  7. The app always had far less capability for a variety of functions vs. our website (no tab balance view. no ability to change plans) 
  8. The app was costing us some significant dollars and investing additional dollar to have two ecosystems (app and the website) didn't make sense
  9. As per the email suggests and Goran pointed out as well, bookmarking takes just a couple of seconds and you will end up with a better experience than the app


Hope this helps to round out the picture.

 

Here is another article that explains how to add the mobile friendly page to your homescreen : Using Koodo Self Serve on your mobile phone. In regards to the fingerprint login, I believe that option can be turned on your your device settings. 

With that said, we are definitely open to the idea of an App if it makes sense. We’ll keep this Idea open to see how many votes it gets. 

For anyone reading, please give your opinions on why you think a dedicated app would be better than our mobile friendly site. 

 

Hey @Ryan D , we actually had an app that was discontinued back a few years ago.  I looked around and found a helpful post from 2017 that helps describe how we came to that decision. 

  

@Peter, here is how we got to the decision....it may not help how you feel about it, and I totally understand, but might provide some additional context:

  1. General app use of any kind has been on some decline for the last 12-18 months 
  2. Top apps on people's phones are never utility, telco or the likes. It's mostly messaging (whatsapp, facebook, twitter etc.) apps  
  3. Despite several years of the Koodo app, no more people use it today than a few years ago. About 20-25% of our customers. Why?
  4. Our website has been redesigned for "mobile first" - meaning no more painful "pinch and zoom" to see anything
  5. The vast majority of the app users used it for one thing only checking usage for data
  6. Since the the introductions of notification for data use and the more recent shock-free-data plans meant no more real need to check usage
  7. The app always had far less capability for a variety of functions vs. our website (no tab balance view. no ability to change plans) 
  8. The app was costing us some significant dollars and investing additional dollar to have two ecosystems (app and the website) didn't make sense
  9. As per the email suggests and Goran pointed out as well, bookmarking takes just a couple of seconds and you will end up with a better experience than the app


Hope this helps to round out the picture.

 

Here is another article that explains how to add the mobile friendly page to your homescreen : Using Koodo Self Serve on your mobile phone. In regards to the fingerprint login, I believe that option can be turned on your your device settings. 

With that said, we are definitely open to the idea of an App if it makes sense. We’ll keep this Idea open to see how many votes it gets. 

For anyone reading, please give your opinions on why you think a dedicated app would be better than our mobile friendly site. 

 

I also miss the mobile app. 
apps just tend to feel smoother a much better experience I also feel like as a cell phone provider it’s extremely odd to not have a cell phone app when every other carrier has one.

I feel as though it’s a step backwards and with the changes koodo has made not being able to call and speak to an agent you have to go through koodo assist having an app to utilize self serve but also implement the koodo assistant on the app would help. 
 

I really hope koodo brings back a mobile app. Also if you didn’t want koodo to have a stand alone app I’m sure you could make it so koodo customers could log into their self serve on the Telus app instead of having two separate apps. Just an idea 
  

Just joining Koodo from Rogers. I feel this is a big thing missing from the best use experience. It was 2017 when the app was shut down, it's now 2023 people use there cell phones much differently now then they had in 2017. I really think an app should be brought back. 

Easier to make payments, instead of through a browser (if paying via mobile). Finger ID to login, optional. Had an app before and I thought it was great. Miss it.

I so do agree with they should have kept the app cause it more convenience then go the web site.like very cell company has mobile app like Telus virgin fido public mobile ect.

Definitely would love to have an app, all other flanker brands like virgin/fido have one, there is no reason why Koodo should not

What do you feel like an app would bring to you that the website doesn’t? 

Honestly an app would just really make the user experience smoother, like adding an eSIM at the push of a button, paying for bills quicker by accessing the account using Face ID, downloading bills directory their phone as PDFs, getting network outage notifications, keeping track of data usage more conveniently, changing plans easier, etc…

keep in mind that these have all been features available to the other app platforms for a very long time.

Also keep in mind that Public Mobile being also a flanker brand from Telus, has an app…so I honestly don’t get it why this is the only one who does not have one (keep in mind Public Mobile being on the lower tier compared to Koodo).

Oh and did I mention an app could help better advertise your services especially on the app store

I think an application would be better.

Koodo had an app and scrapped it for good reason.

 

It would just be a worse experience than accessing your account in the mobile browser. Not everything needs an app.

Terms & Conditions
Koodo Community