Unexpected roaming charges on bills have been a recurring issue and are becoming a constant problem for Koodo customers who live, travel, or work near the U.S. border.
Other Canadian carriers, such as Rogers, Freedom, and Fido, have implemented measures to prevent roaming charges from being charged onto the accounts, whether it is to whitelist certain U.S. cellular towers across the border or adding a toggle switch button to disable all U.S. or international roaming.
It would be great if Koodo could do something similar and make it easier for users to choose to stop all roaming charges and putting more strain on the customer service reps to reverse the charges manually.