Wifi calling is activated and functions just fine most of the time in locations that there is no cell network at all.
When in areas that Koodo has 1 or 2 bars, wifi calling is not being allowed to fully take over and stay in priority and the call audio drops off and gets jumbled and distorted. It sounds exactly the same as the areas on some roads that have only cell network and weak 1 bar conditions.
The current structure for tech support does not do anything to improve this as each ticket gets closed for trending when it is determined the nearest tower is online, just not strong enough signal to maintain call quality.
From what I have read in this community, some phones have the option to choose wifi preferred or network preferred but this setting is carrier specific- some carriers allow the choice, some have it locked to stay as carrier preferred. Previous threads in the community have been locked to new replies and have not had any updates
Improve wifi calling for customers in weak cell network
+4Lot of issues are already discussed at length in one of your topic here
Just to confirm, can you share where you read in the forum that some phone - operating on Koodo network - had the option to enable “WiFi preferred”?
Dinh- I did not say that Koodo phones have the option to choose- it sounds pretty well documented there and here that it is Koodo/Telus that have this setting locked where other carriers do not. In the other thread, Goran requested I start a new post as an “idea” because it would not be seen by a rep and considered for change otherwise
I definitely hope that this becomes the case. I am indeed also on “Mobile network preferred” with no options to change it. While I am rarely in a low signal area, I still want the option for when I am, and for everyone else.
+4Dinh- I did not say that Koodo phones have the option to choose- it sounds pretty well documented there and here that it is Koodo/Telus that have this setting locked where other carriers do not. In the other thread, Goran requested I start a new post as an “idea” because it would not be seen by a rep and considered for change otherwise
Okay, that makes sense now. I was confused earlier because your description of the issue got mixed in with other complaints about tech support and unrelated problems.
It’s well known that Telus configures their devices this way. Bell also defaults to “network preferred” for Wi‑Fi calling, while Rogers is the one that defaults to the Wi‑Fi signal.
However, for iPhone users, from what I’ve seen, there isn’t a toggle to switch between “network preferred” and “Wi‑Fi preferred.” So iPhone users are essentially stuck with whatever the default setting is.
Right so you think tech support closing the tickets and not fixing the problem is unrelated.. tech support on the last 3 calls had no idea the specifics of wifi calling and weren’t factoring that in at all. The ticket was just being closed as other low service tickets do because they won’t be building new towers
+4Right so you think tech support closing the tickets and not fixing the problem is unrelated.. tech support on the last 3 calls had no idea the specifics of wifi calling and weren’t factoring that in at all. The ticket was just being closed as other low service tickets do because they won’t be building new towers
This is "idea"/"voting" thread on the WiFi calling - not a typical one. When you bring up a technical support issue, people tend to question whether it's a Wi-Fi calling problem, or if Koodo doesn't want to help, or if you want to build a new tower. I hope that clarifies my confusion.
Dinh- on every other thread just like this one you have questions and suggestions about all these things aside from the wifi calling issue itself. And what I should do aside from having Koodo continue to troubleshoot on their side or make any changes. I seem to need to have to answer all of those before getting back to the real issue of wifi calling not working as needed.
The fact of the matter is I go through all possible troubleshooting and bring the issue up to tech support but they aren’t able or aren’t willing to dig into the wifi calling aspect- just cell network strength. The only solution presented in the community is to bring it up as an idea so it is a feature considered in the future
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