Koodo Assist bot is the worse thing ever! As a hearing impaired/deafened customer trying to order their new phone upgrade online, a call-back from Koodo is NOT AN OPTION!!
Bring back the live agents. PLEASE!
I know this is just a community chat and won’t likely reach the powers that be, but if enough people upvote this, just maybe it will draw attention to it and changes will be made for those who rely on the written word. Thank you.
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Hi
The Koodo Virtual assist is designed to help with information, guides and tips regarding your account, however, if you need to get in touch with to a rep, we recommend using TELUS IP Relay for further inquiries about your account.
Bill go up from $76 to $87 for my phone ********54
Bill go up from $76 to $87 for my phone 6045187654
Did you download your pdf ebill to see why it increased?
I have already downloaded and checked the billing pdf file. It increased without any reason.
I have already downloaded and checked the billing pdf file. It increased without any reason.
What increased, your plan?
Did you check the very bottom of the last bill before the increase? There should be a notice there.
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