Koodo Assist bot is the worse thing ever! As a hearing impaired/deafened customer trying to order their new phone upgrade online, a call-back from Koodo is NOT AN OPTION!!
Bring back the live agents. PLEASE!
I know this is just a community chat and won’t likely reach the powers that be, but if enough people upvote this, just maybe it will draw attention to it and changes will be made for those who rely on the written word. Thank you.
Proposed
Live Chat / Agent needed
+4Hi
The Koodo Virtual assist is designed to help with information, guides and tips regarding your account, however, if you need to get in touch with to a rep, we recommend using TELUS IP Relay for further inquiries about your account.
+4Bill go up from $76 to $87 for my phone 6045187654
Did you download your pdf ebill to see why it increased?
+4I have already downloaded and checked the billing pdf file. It increased without any reason.
What increased, your plan?
Did you check the very bottom of the last bill before the increase? There should be a notice there.
Hi
The Koodo Virtual assist is designed to help with information, guides and tips regarding your account, however, if you need to get in touch with to a rep, we recommend using TELUS IP Relay for further inquiries about your account.
“virtual assist” may be virtual, but it is not assisting. Right now I had to try three times to schedule a callback just to get an add-on removed (which was not possible to do in Self Serve). Self Serve gave me a code to enter in the Virtual Assistant, but still it did not work. Eventually, I received a callback from a different department.
The chatbot is embarassingly bad.
PLEASE - I just want to know if I can reinstate an account with the same number? I’m sorry - but your customer service really stinks!! Please - sometimes you just want to talk to a live person! Choose Happy - I don’t think so! Grrrr!
+4PLEASE - I just want to know if I can reinstate an account with the same number? I’m sorry - but your customer service really stinks!! Please - sometimes you just want to talk to a live person! Choose Happy - I don’t think so! Grrrr!
Usually they can within 60-90 days or so. Anything past that and you’d likely be out of luck as the number gets put back in the pool for anyone to take.
Hello
+4Hi
If you have any questions or need assistance, please create a topic using the Create new post button at the top right
Hello,
I am currently in Hungary and my phone number is not working. Could you please activate international roaming on my account as soon as possible so I can make calls from here in Europe?
Thank you for your prompt assistance. xxx xxxxxxx my telefon number
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