Hi, I would like to suggest that Koodo Mobile updates it’s policy on allowing Koodo subscribers on the same account/under one account to have the ability to change their Outbound Calling Name Display (OCND). This would personalize the service to tailor that user.

Some examples of where it can come handy.

Parent John Doe gets a plan and line for their kid Joey Doe. Right now, if the Outbound Calling Name Display (OCND) is enabled on the kid’s line, the OCND will display JOHN DOE, and not the kid’s name. This could cause confusion when the kid’s line is being used to make a call, and it still display’s the parent’s name.

Another similar example can be applied to a family with multiple members.

Parent John Doe gets a plan/line for their kid Joey Doe and spouse Jane Doe. All three lines will display JOHN DOE as the OCND. It will not display JOEY DOE nor JANE DOE as the OCND. This is an example of a three member family. How about a family that is much larger? They will all have the same OCND according to the current Koodo policy.

Many kids don’t have the ability to get their own line either because they are too young, or do not have credit to subscribe for their line. So this is another factor in consideration.

From my experience, both Rogers & Fido let their customers customize their OCND, as this feature is lacking with both Telus & Koodo.

I hope Koodo Mobile will update this feature/policy in the near future.

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Outbound Calling Name Display

• 4 years ago

• 3 replies
• 2794 views
•  

+4

• Boa_Guy Koodo

• Koodo Alumni
• 1333 replies

Great news! Koodo launched Outbound Calling Name Display (OCND), which enables customers that add the feature to have their account name displayed with their number when they place an outgoing call.

What’s changing?

Currently, customers are able to see the phone number and name of people calling them, but they are only able to have their number displayed when they place an outgoing call.

Customers who wish to display their account name when they call are now able to add the optional Outbound Calling Name Display feature.

For more information see our Outbound Calling Name Display help page. 

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