Not being able to add perk

Hi there,

Yes this has been a common issue recently. Can you try to add a different perk, and then if it successfully adds, then change the perk to the 5G speed boost? It was mentioned on here that this has worked for others.

If it does not work let me know and I can flag a rep to assist. 🙂

Hi ​@SamPatttt, let us know if the adding the perk still didn’t work, we can try to add it on our end as well!

Hi! Tried to add roll over data but it still doesn’t work

Have you tried clearing the cache and cookies on your browser? What about using a different browser or device? If you have tried both options and it still does not work, a rep will further assist you.

Tried both but it still doesn’t work

The rep has already been flagged and will get back to you shortly.

Please log out of the Community and log back in ​@SamPatttt, using your Self Serve account credentials. We will gladly try to add it for you but we cannot access your account without authentication. 

Hi, this is using Self serve login.

Thank you for logging in ​@SamPatttt. We’ve attempted to add the $0 5G Speed Boost perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

Thank you for the help :)

Same problem happening to me, I can’t add any perk to my mobile plan.

Which perk did you want to add? As well, have you tried to clear the cache of the web browser to see if that can help?

5G Speed Boost Perk.

I tried both Firefox and Microsoft Edge (with and without incognito mode): no success. 

​@savvy1 try selecting a different perk and then changing to the one you want.  See if that will work for you.

Thanks for the suggestion Dennis, but unfortunately this does not work either :(

I will flag a rep to try to add the perk for you ​@savvy1. 🙂 

Make sure you’re logged into the community using your self serve credentials and they should be able to assist. 👍

​@savvy1 

We have tried to add the perk from our end, however it didn’t work. We have submitted a request for the perk to be added in the backend and this should take up to 3 business days.

We are sorry for the inconvenience caused!

Thanks !