We were experiencing very persistent issues with our koodo internet connection since the spring thaw started here in Ottawa. Streaming would buffer or just stop, some pages failed to load unless we refreshed the browser. Generally, 1 of 5 requests needed a second try. On the modem, most high frequency channels observed millions of errors.
Yesterday, Koodo replaced the modem and router. A tech also came out to redo the cable connection in the house and supposedly outside the house. The connection is better from what it was after these changes but still has the lag when more people are home.
I reset the modem counters last night. Waking up today, I am starting to see a few channels again with millions of uncorrectable errors and larger swings in power from 4 to -9. The Rogers tech is looking at SNR and power which look to be in acceptable margarins. The errors and continued lag/buffering is a concern.
Is this error rate normal for cable internet or should i pushing for another tech visit to look at replacing the buried line?
