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Not receiving confirmation email when selecting rollover data perk

  • April 10, 2026
  • 1 reply
  • 26 views
L

I have been trying to add rollover data for my pick a perk on my account.  It allows me to select it and confirm the changes and states that a confirmation email was sent but i have not received any email and I checked my junk mail as well.  There has been no changes to my account.

Best answer by Georgia Koodo

Hi ​@liamkim, we’ve attempted to add the $0 Rollover Data perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

 

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1 reply

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • April 10, 2026

Hi ​@liamkim, we’ve attempted to add the $0 Rollover Data perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

 

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