Hi Koodo Community,
I wanted to share my experience and see if anyone else has faced something similar.
A few weeks ago, I ported my number to Fido. Shortly after, Koodo’s Winback Team called me and offered a deal: I would get an additional $10 if I used autopayment, even if it was with a credit card. That sounded fair, so I agreed.
Now, after a month, I received an SMS saying that the offer only applies if I use a Bank account autopay, and not a credit card. This is extremely frustrating and feels like a bait-and-switch. I was promised something, and now I’m being told I don’t qualify because of a technicality that was never mentioned.
This kind of misleading offer is really disappointing, especially from a brand I trusted. Has anyone else experienced this? Does Koodo actually honor the original promise, or am I out of luck?
I’d love to hear if there’s any way to escalate this or get this deal honored.
