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Cannot add free perk

  • April 10, 2026
  • 6 replies
  • 43 views
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Hello, I’m encountering the same problem as many others. I am trying to add my free perk in Self-Serve (specifically 5G speed boost), but it will not register despite going through the adding process repeatedly. 

I’ve tried various browsers, incognito/clearing cache, and adding different perks (the workaround some reps are saying to try), but none of them go through. Please help, I’ve been trying for over a week and it still hasn’t changed. I’m losing out on the features I signed up for when joining this plan :(

I signed in using self-serve credentials, so hoping a rep can assist me.

Best answer by Georgia Koodo

Hi ​@shazam, we’ve attempted to add the $0 5G Speed Boost perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

 

6 replies

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • April 10, 2026

Hi ​@shazam, we’ve attempted to add the $0 5G Speed Boost perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

 

    R
    • rmartel
    • Member
    • May 4, 2026

    Hello, I’m encountering the same problem as many others. I am trying to add my free perk in Self-Serve ( 3 day easy roam US) but it will not register despite going through the adding process repeatedly. hoping a rep can assist me.

    O
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    • Oliver C
    • Mobile Master
    • May 4, 2026

    Hi ​@rmartel 

    Can you try adding a different perk first and see if it goes through? If it does let you choose a different one, you should then be able to change it to the perk you want.

    If that doesn’t work, I can flag a rep back to your post to assist with adding the perk. 🙂

    Just a guy trying to help out 🙂
    R
    • rmartel
    • Member
    • May 4, 2026

    Same issue, It says my plan has been updated , but it’s still not in effect. Thanks

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      • Oliver C
      • Mobile Master
      • May 4, 2026

      ah I see, thank you for trying. In that case I will flag a rep back to this post to assist.

      Make sure you’re logged into the community using your self serve credentials and they can attempt to add the perk for you. 🙂

      Just a guy trying to help out 🙂
        Flo Koodo
        Forum|alt.badge.img+4
        • Flo Koodo
        • Official Rep
        • May 4, 2026

        ​@rmartel 

        We have tried to add the perk from our end but we were unable to.

        We have submitted a request for the perk to be added in the backend and this should take up to 3 business days.

        We are sorry for the inconvenience created!

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