Hello, I’m encountering the same problem as many others. I am trying to add my free perk in Self-Serve (specifically 5G speed boost), but it will not register despite going through the adding process repeatedly.
I’ve tried various browsers, incognito/clearing cache, and adding different perks (the workaround some reps are saying to try), but none of them go through. Please help, I’ve been trying for over a week and it still hasn’t changed. I’m losing out on the features I signed up for when joining this plan :(
I signed in using self-serve credentials, so hoping a rep can assist me.
