I want to know why this bill suddenly went up in price.
Solved
Hi, I need help with a billing issue.
Best answer by Oliver C
Hi there,
If you download the PDF bill from your self serve for the months of the increase, it will outline all of the charges. You can do this by following the steps in the link, it will tell you why the bill increased.
When you do, do you see anything different from February and March as opposed to January such as any additional charges etc?
Hi there,
If you download the PDF bill from your self serve for the months of the increase, it will outline all of the charges. You can do this by following the steps in the link, it will tell you why the bill increased.
When you do, do you see anything different from February and March as opposed to January such as any additional charges etc?
+4Hi
We have looked into it and the current payment method is not eligible for the autopay discount, you would need to switch to pre-authorized bank payments in order to receive the autopay discount. Once the pre-authorized bank payments are enabled, the discount will start applying with the next billing cycle.
For more info, please feel free to check this article https://www.koodomobile.com/en/help/auto-pay-discount
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.