Hi, I need help with a billing issue. I originally took a plan that was around $38.42/month including tax, and I’ve been paying that for months.
Recently my bill increased to $44.07 and now $51.98, and my account is showing the plan as $46.00, before tax.
I did not request any plan change, and I didn’t get any clear notification about this increase.
Can anyone please explain this?
Check your latest bill for promo expiration (usually 12-24 months) or price increase. Koodo sometimes auto-migrates plans when promos end. Review latest statements for hidden fees. Need help? www.koodomobile.com/en/help/billing-payments. What’s your exact plan name?
Hi there,
When you download the pdf bill from self serve before the price change and after and compare the two, what seems to be the cause for the increase? Steps to do this can be found below.
If it was a plan price increase, there would be a notice in smaller print on one of the pages from the bill before the change. Unfortunately, this is how koodo notifies customers, but they're allowed to increase the rate if not in a 24 month term per their service terms.
If that is not the case, it may be possible that a credit that you once had has since expired.
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