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Subscription only user needs support

  • April 10, 2026
  • 7 replies
  • 31 views
T

Long story.  I used to have Koodo as my mobility AND streaming service provided.  I recently moved to Telus for my mobility needs and kept the Stream+ subscription with Koodo (it’s a better deal). 

I have activated Netflix, Apple. Disney, Amazon Prime all successfully BUT I cannot for the life of me “launch” TelusTV+ which is part of the subscription.

I suspect it is because I have two accounts under the Telus / Koodo domain so I recently changed the username for Koodo to a different email address.  I still cannot login or “launch” the TelusTV+ app on my PC, phone or Firestick.

Lastly, I have tried repeatedly to get someone on the chat or on the phone but it would seem that they only support mobility plans (pre-paid or monthly) and internet.  Because I have neither, I can’t proceed through the menu to actually get an agent either to chat or to arrange a call back.

If anyone from KOODO is reading this, I could sure use some help.  Thanks.

 

7 replies

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  • Dennis
  • Mobile Master
  • April 10, 2026

Did it work previously? 

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
T
  • Technoguppy
  • Author
  • Connector
  • April 10, 2026

Did it work previously? 

 

No I only just tried it recently (Jan 2026).  I’ve had the Stream+ subscription for years (Netflix, Disney, Apple), all of which work without issue.

I’ve tried different browsers (Chrome, Edge, Brave) to no avail.  I’ve tried with and without VPN, I’ve tried cellular data vs wifi, I’ve cleared my cache plenty of times, hard resets, soft resets, different devices (Firesticks), none of it has remotely worked.

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  • Dennis
  • Mobile Master
  • April 10, 2026

Are you able to login through this link? Note that if you are opening this link not on a pc, I suggest opening the desktop site. 

 

https://www.telustvplus.com/

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • Technoguppy
  • Author
  • Connector
  • April 10, 2026

I can land on the site via my desktop PC but when I go to login, I get this.

I can successfully login to MyTelus app (phone and web page) as well as my Koodo account.  Each have a distinct username and password.  When I attempt to login in using the Koodo portal on the Telus+ site, I get this.

Of course, I would love to contact customer care, I can’t.  This is main reason for my post.

 

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  • Dennis
  • Mobile Master
  • April 10, 2026

Let me flag a rep for you. 

 

Please make sure you are logged into the community with your self serve account. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • Technoguppy
  • Author
  • Connector
  • April 10, 2026

I am logged into this community with my Koodo credentials.

    Koodo
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    • Koodo
    • Official Rep
    • April 10, 2026

    Hello ​@Technoguppy ,

    We understand how frustrating it must be to lose access to your entertainment right after a service change. Here's what's likely happening: your TélusTV app login is typically tied to your mobility account credentials. When you transitioned away from Koodo mobility, those credentials may have changed, which can prevent the app from recognizing your Stream+ subscription.

    Here's how to get back to your shows:

    1. Try resetting your TelusTV app login by signing out completely, then signing back in with your current TELUS account credentials
    2. Check TELUS.com/stream to confirm your Stream+ subscription is active and linked to your current account
    3. Reinstall the TelusTV app if the above doesn't work—sometimes a fresh install reconnects everything properly
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