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HELP~!! Internet service not working. I need to WFH tonight

  • June 1, 2026
  • 9 replies
  • 116 views

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

Best answer by Georgia Koodo

Hi ​@Sha020, we’re sorry to hear the issue is still ongoing. From the notes on your account we see another appointment has been scheduled for 06/06/2026 4:00 PM - 8:00 PM. 

This topic has been closed for replies.

9 replies

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  • Mobile Master
  • June 1, 2026

Dinh
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  • Mobile Master
  • June 2, 2026

Since you mentioned technical support, did you receive your internet service activation date and was there any technical visit scheduled at your location? 


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  • Mobile Master
  • June 2, 2026

Let me flag a rep to help you out.


  • Author
  • Beginner
  • June 2, 2026

Yes. I have been requesting for technical support after completing all the troubleshooting steps online with an agent since Saturday. The ticket number is 274084198. They promised to send a tech over on Sunday. No one came. Today no one has come. I work from home and desperately need the internet


Dinh
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  • Mobile Master
  • June 2, 2026

Yes. I have been requesting for technical support after completing all the troubleshooting steps online with an agent since Saturday. The ticket number is 274084198. They promised to send a tech over on Sunday. No one came. Today no one has come. I work from home and desperately need the internet

That is frustrating!, since a rep has been flagged, some one will check over the forum for you. Hopefully, someone can resolve it for you.


Flo Koodo
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  • Official Rep
  • June 2, 2026

@Sha020 

We are sorry to hear about this experience!

We have managed to get in touch with the internet team and they confirmed there is an appointment scheduled today.. 

Let us know if you have further questions!


  • Author
  • Beginner
  • June 5, 2026

Hello,

 

I am still waiting to get connected. It is 6 days of waiting now. Please may you assist


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  • Mobile Master
  • June 5, 2026

There was an appointment scheduled 3 days ago.  Did they not come?


Georgia Koodo
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  • Official Rep
  • Answer
  • June 5, 2026

Hi ​@Sha020, we’re sorry to hear the issue is still ongoing. From the notes on your account we see another appointment has been scheduled for 06/06/2026 4:00 PM - 8:00 PM.