I placed an online order for Bring your own phone over a week ago and haven’t received anything other than a confirmation email. I can’t set up anything in the self serve to switch my phone number over or even access the self serve. The chat bot is not helpful since according them I don’t have a valid email and need to wait for another email with my info. I can’t find a phone number to call or an answer anywhere.
Question
bring new phone set up
+4With the online order it was the ESIM option but I haven’t received any email with more info.
Just to confirm, did you receive any service agreement from Koodo? Can you check if that email was accidentally sent to junk/spam mailbox?
Typically, if you ordered eSIM, you should be able to activate instantly. Was there anything mentioned email that you had an eSIM? if not, they might have sent a physical SIM to your address.
+4Hi
I have NOT received a service agreement just a confirmation email. I have checked my junk/trash/spam folder several times.
+4I have NOT received a service agreement just a confirmation email. I have checked my junk/trash/spam folder several times.
That is strange, since you mentioned it is a BOYD plan (postpaid service). Can you recheck to see if that was a prepaid service or postpaid one? Did they ask you to do a credit check?
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