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Question

My Plan of my 2 lines was changed without notice

  • May 7, 2026
  • 3 replies
  • 33 views
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I am writing to express my concern regarding an unauthorized rate increase on two of my mobile lines. Despite reviewing my records, I have received no prior notification of these changes, aside from standard electronic billing statements.

Furthermore, while I currently maintain four lines and was recently offered a promotional rate of $30 per month for additional lines, the monthly charges for my existing service have increased instead. I would appreciate a detailed explanation for these adjustments and a correction of my billing to reflect the agreed-upon terms.

    3 replies

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    • MilkyWay
    • Mobile Master
    • May 7, 2026

    Unfortunately, Koodo has the right to increase your plan with 30 days of notice. You will normally see this on the last page of your bill in small print. The only way to avoid the rate increase is to upgrade your phone on a Tab, which will keep your plan locked for a 24-month period. 

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    • Dennis
    • Mobile Master
    • May 8, 2026

    Despite reviewing my records, I have received no prior notification of these changes, aside from standard electronic billing statements.

    Does this mean you CAN see notification of your plan rate increasing in your pdf ebill?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Oliver C
    • Mobile Master
    • May 8, 2026

    Since your plans increased in price, it would be worth checking if any cheaper ones are available. You can do this by following the steps in the link. Changing your mobility rate plan | Koodo Mobile

    They don’t need a reason for the increase, they are just allowed to increase the cost of plans at any time if you’re not in a 2-year term. The prices for plans are not locked in when you own the device , this is agreed to when you sign-up for the service.

     

    Just a guy trying to help out 🙂
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