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IMPORTANT: Charged $544 for SIMs I was told wouldn't activate — now in collections on my credit

  • June 3, 2026
  • 2 replies
  • 39 views
R

Hoping a moderator can help, as the phone line only serves existing/verified customers and I can't get this looked at.

A Koodo rep called and mailed my family SIM cards, and told me no service or charges would apply unless the SIMs were personally activated. My family never activated them and never used any Koodo service.  Yet an account was opened in my name, $544 was charged, and it's now on my Equifax report as "bad debt; placed for collection."

I don’t acknowledge this debt and need Koodo to delete the related entry from my Equifax credit files.

I've already sent a written dispute to customer service. Could a moderator look into this or point me to the right channel? I can share the account details privately. Thank you.

2 replies

M
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  • MilkyWay
  • Mobile Master
  • June 3, 2026

Have you registered a Self-Serve account? Were you provided with an account number? When were the lines activated? Did you order any phones on a Tab plan?

It seems the rep has misinformed you. All SIM cards are usually activated before they are shipped to you in the mail.

If you are able to access your Self-Serve account, you should be able to ask a rep to review the charges on your bill. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill

To cancel your services, you should be able to schedule a callback through Koodo Assist and type in “cancel my account” to prompt the chat bot to provide you with available times. https://Koo.do/Chat 

Assuming you ordered and received phones in the mail, you should be able to return it within 30 days of the purchase date. During your callback, you can ask the rep to send you a prepaid shipping label to return the phones. https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone

Dinh
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  • Dinh
  • Mobile Master
  • June 3, 2026

Do you know if the calls was from Koodo or from a 3rd party marketing agents? From your description, if someone tried to make you entering a contract without proper condition, you could ask for a dispute and fraud investigation

First, I strongly recommend contacting Equifax to open an investigation 

After that, you should reach out to Koodo directly to request a formal fraud investigation. Scheduling a callback using their digital assist www.koodo.com/chat 

 

A Koodo customer, opinions are my own.
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