I have received 5 bills since the start of the year demanding payment but I don’t have an active koodo account. This is killing my credit rating. I can’t log in to my old account nor can I receive verification codes. The only thing I have is an account number.
I am also not getting callbacks from Koodo
+4Hi
We were unable to identify a Koodo account based on your community profile.
Just to double check, is it a Koodo prepaid account that you were notified about or a postpaid account?
For prepaid account, no bills are issued, they are charged directly to a credit card if autopayment is enabled.
+4I am not sure. I had 2 accounts with Koodo. This seems to be the prepaid one.
Was the other account that you had with Koodo a postpaid account? Prepaid accounts aren’t linked to your credit profile so it wouldn’t be in reference to that one.
The amount is what I was paying for my prepaid account over 3 years ago. I had autopayment setup, but closed the account years ago
And it most definitely is seriously affecting my credit score.
And yes, I also had a postpaid account. It was also closed out. I am still a Telus customer though...for now.
I echo what the others have said. This cant be prepaid if it is hitting your credit. And with prepaid you cant incur overages or have anything owing from your account.
This must be postpaid if it is hitting your credit rating.
You said you received 5 bills in the beginning of the year. Is this through Koodo or a collection agency?
I have received 5 bills SINCE the start of the year. I unfortunately ignored them. Each bill is for $15.81, which was my prepaid autopayment amount at the time I had the account.
+4
We have removed the screenshot since it is include personal information.
Unfortunately, we are unable to access to the account details here on the community since there is no self serve account active.
We recommend scheduling a call back with the virtual assist, so a rep can verify over the phone and further look into it.
I had a callback scheduled, received the text saying a call was going to come in, but got no callback.
+4
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