I have been receiving bills for Koodo prepaid services and I have not been a koodo customer for over 3 years.

Hi ​@Bob Sovereign 

We were unable to identify a Koodo account based on your community profile.

Just to double check, is it a Koodo prepaid account that you were notified about or a postpaid account?

For prepaid account, no bills are issued, they are charged directly to a credit card if autopayment is enabled.

I am not sure.  I had 2 accounts with Koodo.  This seems to be the prepaid one.

I have an account number though, can I provide it here?

Was the other account that you had with Koodo a postpaid account? Prepaid accounts aren’t linked to your credit profile so it wouldn’t be in reference to that one.

The amount is what I was paying for my prepaid account over 3 years ago.  I had autopayment setup, but closed the account years ago

And it most definitely is seriously affecting my credit score.

And yes, I also had a postpaid account.  It was also closed out.  I am still a Telus customer though...for now.

I echo what the others have said.  This cant be prepaid if it is hitting your credit.  And with prepaid you cant incur overages or have anything owing from your account.

This must be postpaid if it is hitting your credit rating.

You said you received 5 bills in the beginning of the year.  Is this through Koodo or a collection agency?

I have received 5 bills SINCE the start of the year.  I unfortunately ignored them.  Each bill is for $15.81, which was my prepaid autopayment amount at the time I had the account.  

They are Koodo bills.

Can you post a screenshot of this (but black out any personal info like your address, etc)?

***screenshot removed as it contains personal information

Let me flag a rep for you again

​@Bob Sovereign 

We have removed the screenshot since it is include personal information.

Unfortunately, we are unable to access to the account details here on the community since there is no self serve account active.

We recommend scheduling a call back with the virtual assist, so a rep can verify over the phone and further look into it.

I had a callback scheduled, received the text saying a call was going to come in, but got no callback.

​@Bob Sovereign Is the Koodo number 1-866-995-6636 blocked on your phone by any chance? 

no.  I received a text saying the call was going to come in and I have called the number

As an update, since the account number is 8 digits that means it is postpaid.  I am trying to get a callback now from the Koodo rep.

This is deteriorating quickly.  I STILL have not received a call from Koodo.  This problem has not been resolved.  Can someone please get hold of Flo again and explain that I still have not been able to talk to a Koodo rep?

This morning I tried to log in to my Postpaid account but cannot.  I therefore cannot receive the ghost bills that apparently remain unpaid.  I tried to arrange another call but the chatbot says it cannot connect.

This is deteriorating quickly.  I STILL have not received a call from Koodo.  This problem has not been resolved.  Can someone please get hold of Flo again and explain that I still have not been able to talk to a Koodo rep?

This morning I tried to log in to my Postpaid account but cannot.  I therefore cannot receive the ghost bills that apparently remain unpaid.  I tried to arrange another call but the chatbot says it cannot connect.

 

You wouldn’t be able to access self-serve if the account was cancelled for a while ago.

Regarding the issue with callback, and web access, just to confirm, are you currently residing in Canada and was there any VPN installed on your device? Can you try to access it using “incognito” mode?

There is no VPN.  I have awful cell phone service at home since I switched to Telus.  I had another call scheduled for 6am this morning and nothing has come through. 

If cellphone service is poor, please turn on wifi calling and you will have improved service through your home wifi

Have you tried to change your password on your Self-Serve account? What about clearing the cache and cookies on your browser?

Finally, after 3 days and 4 scheduled callbacks, I have resolved the problem.  This was an obvious oversight on Koodo’s part and hopefully, within a month, my credit rating will be restored.  I am not 100% sure what happened, but I talked to the escalation person at Koodo and he was shocked that this happened.

I assumed that this was only for emergency calls.  Will this really improve my service at home?  This has been a serious problem for me.  Thanks in advance.

Yes. it should.

When it is in wifi calling mode and assuming your wifi signal is good, it makes a huge difference.

I highly recommend giving this a try.  My signal in my basement is not great and when I am on wifi calling, things improve dramatically.