I started a new account about 5 hours ago.
I received account number.
Public mobile no longer Working since I agreed to transfer the phone number.
But I haven't received any esim from Koodo.
And I can't get through on the phone because they can't call.
I tried to look up esim, but it only wants to send me a text to confirm, email address is too new.
Not a great experience so far
+4Hello
+4Hi
Just to double check, are you currently in Canada? Do you still have access to your Public Mobile account? Is the line still active with Public Mobile?
I am Still in Canada, and my public mobile line is still active.
the migration process got my Koodo account created, but failed shortly after.
My Koodo account is stuck in “order processing” since then (more than 12 hours).
+4Thank you for confirming!
We have looked into it and we can see that no phone number has been activated on the newly created Koodo account.
Just, to double check, have you tried to contact Public Mobile Support regarding the port status or you didn’t get to that step during the migration process?
It is important to note that you are subject to a credit check when you switch over to a postpaid plan. That may be the reason why your order is still being processed. https://www.publicmobile.ca/en/get-help/articles/switching-from-public-postpaid
I would suggest you to wait for a day or two before you reach out to a rep through Koodo Assist for further assistance. https://www.koodomobile.com/en/help/credit-check-requirements
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