I just signed up for a roaming package for europe for $50. It is added on to my plan. I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ………. . Your data is no longer paused! what’s going on??
Best answer by MilkyWay
There seems to be a glitch with the text messages. However, I have flagged a rep to make sure you have not actually reached your data limit.
Did you check to see if your data allotment for the month is maxed out in self-serve? What's your plan?
There seems to be a glitch with the text messages. However, I have flagged a rep to make sure you have not actually reached your data limit.
+4
We have looked into it and there is no extra data that we see and we can confirm that the Travel Pass has been correclty provisioned. You can disregard the message about adding more data, as this is a glitch as
We have looked into it and there is no extra data that we see and we can confirm that the Travel Pass has been correclty provisioned. You can disregard the message about adding more data, as this is a glitch as
A note to say this “glitch” is still happening - received the same text message as the OP when adding a Travel Pass today.
I just tried to get a 30 day pass for Europe as well and I just received a text saying that I have purchased more data. Data that I do not need. Now what …
As confirmed above, this is a glitch in the system and can be disregarded. If you end up with an additional charge that you didn’t make, which shouldn’t happen, you can always come back here. However, I wouldn’t expect that to happen from an errant message.
The best way to add the travel passes is to use the Text code instead of adding directly in self serve. The glitch seems to appear more often when adding via self serve
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