For the past few weeks, there has been little to no cell service coverage in the Stephenville, Bay St. George, Port au Port region of Newfoundland. Once 5G started showing up on my phone, the cell coverage disappeared. If I turn on and off Airplane mode, I get connected to an LTE network for a few seconds and you may be lucky enough for a text message to send. Then 5G shows up again and all service disappears once again. This is an issue for hundreds of customers.
I have sent messages through Koodo Assist. Finally someone has gotten back to me and replied with this:
REGARDING THE SERVICE DISRUPTION IN STEPHENVILLE: The investigation shows that the network in the Stephenville and Stephenville Crossing area has been experiencing coverage-related issues. While the system reflects both lines as active, active lines and a fully functioning signal in a specific geographic area are two different things, and that distinction matters here.
The service needs to be fixed ASAP.
