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Question

Late Payment Charges that was not my fault...

  • August 17, 2026
  • 1 reply
  • 13 views

I already setup Pre-authorize Payment by my credit card. So far it works but until last month, the bill for July was not settled by pre-authorize payment method. It accumulated to the bill of August and Koodo imposed $4.11 Late Payment Charge on the bill. Try to seek advice form “Koodo Assist” but the system keep failed to login… What can I do?

 

1 reply

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  • Mobile Master
  • August 17, 2026

Did you check the expiry date of your credit card? If the pre-authorized payment fails twice, the auto-pay discount will no longer apply. https://www.koodomobile.com/en/help/auto-pay-discount