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I was charged for roaming by mistake

  • August 18, 2026
  • 7 replies
  • 100 views

I was not in the US, but near the ocean in BC and it said it was going to charge me and my wife $16 for roaming. Please reverse this charge.

Best answer by Mayumi

Do you see the charges on your bill yet?

The message/ roaming warning and actual charges are different.

If you see the charges on your bill, then you can submit " review the charges"

Log into your self serve > billing > support > " ask us to review a charge". They will response to you.

7 replies

Mayumi
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  • Mayumi
  • Mobile Master
  • Answer
  • August 18, 2026

Do you see the charges on your bill yet?

The message/ roaming warning and actual charges are different.

If you see the charges on your bill, then you can submit " review the charges"

Log into your self serve > billing > support > " ask us to review a charge". They will response to you.

    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • August 18, 2026

    To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

    ​@Mayumi The charges/bill has not been posted as of yet. And the “ask us to review a charge” process has not been working. First it would do nothing whenever I pressed the button so I came back again today and now it works but I get an error when trying to submit the form. Is there a support email I can reach out to instead?

    ​@MilkyWay Do you have an iphone specific tutorial? Mine keeps toggling automatic network selection back on whenever I turn it off

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • August 24, 2026

    ​@Mayumi The charges/bill has not been posted as of yet. And the “ask us to review a charge” process has not been working. First it would do nothing whenever I pressed the button so I came back again today and now it works but I get an error when trying to submit the form. Is there a support email I can reach out to instead?

    Hi ​@chrisneilgreen 

    Can you please share the error you get when you try to submit a charge review?

    Mayumi
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    • Mayumi
    • Mobile Master
    • August 24, 2026

    ​@Mayumi The charges/bill has not been posted as of yet. And the “ask us to review a charge” process has not been working. First it would do nothing whenever I pressed the button so I came back again today and now it works but I get an error when trying to submit the form. Is there a support email I can reach out to instead?

    I believe they can review once it posted on your bill. And you said now you can see it on your bill? 

    What error message you get?

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    • MilkyWay
    • Mobile Master
    • August 25, 2026

    ​@MilkyWay Do you have an iphone specific tutorial? Mine keeps toggling automatic network selection back on whenever I turn it off

    Yes, you can refer to this link.

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