Hi,
I just did the Public Mobile to Koodo Fast switch today to the $30/50GB post paid plan. My current phone with PM sim is currently non functioning. Screen is busted and phone is not usable.
I am currently abroad and purchased a replacement phone that only accepts esim. I provided all the required info during the fast switch including the EID of the new phone.
My Koodo self serve account was migrated from Public Mobile but it appears the port did not go through. I suspect because I do not have access to my original phone Pixel 6 so I cannot reply to the port authorization text. My new phone is an iPhone 17e with esim only.
After the fast switch I cannot access my Public Mobile account anymore.
Can someone please help me resolve this issue. I have the Koodo reference number, my new Koodo account number and my old Public Mobile account number if it helps.
I cannot open a ticket with Public Mobile and I do not want to lose my current number.
Please help!!
