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Question

Manual Request for a PM to Koodo Port

  • August 17, 2026
  • 7 replies
  • 72 views
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(Context): 

 

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Hello, I triggered a Public to Koodoo port via eSIM a week ago. After much back and forth with PM they’ve made my number open to port once again. They say the only way this transfer can be finalized is that if some Koodo agent will manually trigger migration.

Some context from the Koodo chat:

  • Currently abroad (No access to Fongo + any Canadian mobile number) 
  • No access to PM account to trigger the activation myself (They said this is a server side issue they can’t really do much about — which I found to be a very odd reply but this whole situation is overall “wrong” and unexpected). 

I transferred to Koodo for their $30/50GB plan that was “specially” offered for people migrating to a postpaid plan to Koodo/Telus. Is there anyway I can get help with this and complete an agent approved migration. 

My PM number expires by the 19th of Aug so I would really appreciate help with this. 

7 replies

Dinh
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  • Dinh
  • Mobile Master
  • August 17, 2026

Porting issues are typically out of scope in community. You can try specialized Porting Team is 1-844-232-7678, but since you're abroad with no Canadian number, Koodo Expert Messaging is the channel that might actually work for you since it runs over data. https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs? 

Just to confirm, did you switch using the "fast switch" option from Public Mobile, or did you activate with Koodo first? And does your Koodo Self Serve account already show your number and plan? Don't delete the Public Mobile eSIM yet either.

Given your Aug 19 deadline, let me flag a rep here as well to follow up with your case.

A Koodo customer, opinions are my own.
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  • Shiven
  • Author
  • Coach
  • August 17, 2026

I tried to trigger an Expert Message chat through Koodo Virtual Assist and almost started pulling my hairs out 😅. Due to the nature of my case, I cannot trigger expert messaging no matter what I tried (searched reddit as well for solutions). I am completely helpless when it comes to reaching out to Koodo and triggering stuff, this case is such that I genuinely need the support to reach out to me (which I understand is a pain). 


There was no fast switch, I simply was trying to renew my PM (paused for ~80 days) and decided to subscribe to Koodo instead. Followed the prompts on my screen and am now stuck here. 

 

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • August 17, 2026

Hi ​@Shiven 

Just to double check, is it a Koodo postpaid account that you are trying to set up and migrate from Public Mobile, is that correct?

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  • Shiven
  • Author
  • Coach
  • August 17, 2026

Yes, a postpaid $30/50GB migration plan. 

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • August 17, 2026

Thank you for confirming! You mentioned in the original thread that there was no confirmation for the order. Wie wanted to double check whether you got any order ID or confirmation that starts by 0 during the migration process.

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  • Shiven
  • Author
  • Coach
  • August 17, 2026

No I did not, I did get a reference number however. If you’d like that. 

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • August 17, 2026

Thank you!

We have just sent you a PM to confirm the details, please check your community inbox when you get the chance.

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