I ordered a phone which would be delivered to my house. When Purolator was doing delivery on Wednesday August 12, I wasn't home. A note was left on my door. The instruction says the package is ready for pick up on Thursday August 13 at a Shipping Agent which will hold the package for 5 business days. When I went there today, Saturday August 15, the lady there could not find my package. The lady tried to track the package. She said it was picked up by Purolator earlier this morning.
When I got home, I tracked the package on the email. The package was picked up by Purolator this morning from the shipping agent. At 10:45am this morning August 15, it was "Returned to sender. Shipment no longer available for pickup"
It was frustrating as it was only 2 days after the phone was ready for pick up but it was no longer kept at the agent for me to pick up. (The note says it would be at the agent for 5 business days)
Can someone from Koodo help me how I should proceed to get the package of the new phone?
