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Can’t choose free perk — I’ve tried everything.

  • August 12, 2026
  • 9 replies
  • 114 views
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Recently switched to Koodo ahead of a cross-country move, but I keep getting the dreaded error when I try to select my free perk.

I’ve tried everything I’ve seen suggested — incognito mode, new browsers, clearing caches. Nothing works. I can’t even connect to the online assist page because it keeps crashing every time I click “connect to a rep.”

I just want to select the Premium Voicemail option. Help?

Best answer by Darius Koodo

Hello ​@cassiied We managed to add the Premium Voicemail perk as part of your rate plan. We recommend restarting the phone and test the feature. You can also double check the Self Serve account after you log out and log back in. Keep in mind that it can take around 5-10 minutes to update.

9 replies

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  • Goran
  • Mobile Master
  • August 12, 2026

I'll flag a rep to assist. It can take up to 5 business days for processing the perk selection for you. 

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    • cassiied
    • Author
    • Beginner
    • August 12, 2026

    I'll flag a rep to assist. It can take up to 5 business days for processing the perk selection for you. 

    Thank you!! :)

    Darius Koodo
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    • Darius Koodo
    • Official Rep
    • Answer
    • August 12, 2026

    Hello ​@cassiied We managed to add the Premium Voicemail perk as part of your rate plan. We recommend restarting the phone and test the feature. You can also double check the Self Serve account after you log out and log back in. Keep in mind that it can take around 5-10 minutes to update.

      C
      • cassiied
      • Author
      • Beginner
      • August 12, 2026

      Hello ​@cassiied We managed to add the Premium Voicemail perk as part of your rate plan. We recommend restarting the phone and test the feature. You can also double check the Self Serve account after you log out and log back in. Keep in mind that it can take around 5-10 minutes to update.

      It works! Thanks for resolving this so quickly :)

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        • BeckyM
        • Advocate
        • August 17, 2026

        Hey ​@Darius Koodo I’m in the same boat not being able to add my rollover data back to my plan using self serve after a plan change. Can you fix this on your end?

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        • Goran
        • Mobile Master
        • August 17, 2026

        ​@BeckyM  I've flagged a rep to assist! 

          Flo Koodo
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          • Flo Koodo
          • Official Rep
          • August 17, 2026

          Hi ​@BeckyM 

          We are sorry to hear that you are having issues adding the perk. Just to double check, is the line ending in *66 that you are referring to?

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            • BeckyM
            • Advocate
            • August 17, 2026

            Yes it is 

            Flo Koodo
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            • Flo Koodo
            • Official Rep
            • August 17, 2026

            Thank you for confirming!

            We have tried to add the perk from our end but we were unable to.

            We have made a request for the perk to be added in the backend and this should take up to 3 business days.

            We are sorry for the inconvenience caused.

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