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Question

home internet not working

  • August 17, 2026
  • 3 replies
  • 55 views

Hello, 

I don’t know what to do, my home internet has not been working for a few days. The LAN connection is flashing. I have tried contact Koodo but I am out of the country and my family is without home internet for days now. Any advice? Thank you. 

3 replies

Sophia
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  • Mobile Master
  • August 17, 2026

Yikes, that’s no fun. Can you ask your family to try the troubleshooting guide here? 

https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet

 

Especially the part about resetting your router/modem. Let us know if that sorts it!


  • Author
  • Beginner
  • August 17, 2026

Hi Sophia, 

thank you for your reply. Tried it but it still says “no internet connection”


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  • Mobile Master
  • August 17, 2026

If it does not work after you tried to reset your router and modem, you will need to schedule a callback through Koodo Assist to speak with a rep for further assistance. https://Koo.do/Chat