Managing your Services

I need a price for two phones to use data and cell service in USA and canada 

I have 2 cell phones on my account. I just changed one to the new plan of 5G 100GB Canada-US for $55 per month ($45 with bank withdrawal). I want to change the second cell phone to the same plan but it is not there. Can someone help me? 

I just added a new line to my account and I'd like to work but it is not letting me do that it's giving me the message looks like you can't right now. I've tried a different browser and the other suggestions but they are not working.

Hello Koodo Support,I'm trying to select my free perk, but I keep getting an error.Screenshots:https://prnt.sc/iIMuAGlvYQPU https://prnt.sc/FVu61UO982maThe error message says:"It looks like you can't choose a Perk right now. Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat."I have already tried again, but the same error keeps appearing.I also recorded a short video showing the issue:https://www.screenpresso.com/cloud/fAyqAgUalSG7/Could you please help me resolve this problem?Thank you!

My phone is being delivered by FedEx. I’m unable to find where my phone went. Should have been here July 15th. 

My son's data has been used up for the month. I tried adding it myself and then tried granting him permission to add it himself.  Nothing is working

I changed to Postpaid this last June already and I still got charged of $21 for Mobile Service. I would need someone from the Customer Service to refund me because I haven’t used the Postpaid services since I transfered to Prepaid.  I couldn’t ask directly to the chat support anymore since my number isn’t registered on Postpaid anymore so I couldn’t provide any phone number for the Postpaid Account.  Please help and refund my $21, this should have been for the other bills I have. 

A number of my friend is blocked  on call control  and it won't let me authorize him very frustrating 

Hi, Could you please help me to switch my Email, invoice, text message ( All messages from Koodo) to English? I can’t find anywhere to switch the language preference, thanks.  

Hi,I’m supposed to have the 10Gb data bonus for my perk but it don’t seems to work and my account says that I no longer have data available but the cap is only 1Gb. Is that normal? thanks

I checked all my folders. Did not receive anything. When trying to register with the AI bot, i used the temporary number they showed when ordering the SIM, but the bot says it doesn't match my postal code. 

My May-June bill says I have roaming charges on May 26, 2026. I was in New Brunswick Canada that day and not in the USA. Please review and revise.

I’m an American visiting Canada for slightly over a month.  I bought a Koodo SIM via Amazon before my trip.  My Koodo service has been everything I’ve needed.  I’m trying to renew my service for my last few days here, but the website is making it impossible.The customer service AI insists that the site accepts American credit cards, but in practice, this is simply untrue.  The site does not allow me to complete the registration of my card, because it requires a six-character Canadian postal code.  This is something that, as a resident of the United States, I do not have.  The site will not accept my five-digit American zip code.I have tried to contact Koodo customer service, and scheduled a callback.  But my service expired overnight, and although I can see them trying to call me, the calls fail instantly when I answer them.Is there anything I can do, or do I have to accept that Koodo chooses to make it impossible for me to continue with their service?

Have to say so disappointed in Koodo, they charged me a roaming charge because they said i used voicemail when it was them who sent me the message and when i contacted them all they offered was a discount and not to remove the charge. Been a loyal customer to them for more than 15 and this is how I get treated...wow

I signed up for koodo prepaid for 55GB data for $35, It was mentioned If I have opted for automatic payment  the 55gb will go upto 80 gb data. First month it was fixed by an associate after a long wait on call. Now the automatic payment went through for this month and again its 55GB. What is happening? Should I move to other provider?

When I got a call back the first try; there was only one ring. The second attempt there was no one at the other end and it just hung up? I did not realize you needed to wright your account number and temp # down; and need to find out how to retrieve it; since we don't receive and email with that information. 

If my due date isn’t until the 27th then why did it come out of my bank on the 17th. And why wasn’t I told about this, I had other things coming out, I would’ve transferred more into that account if I knew it was coming out 10 days before the due date on the bill. Better communication would’ve been appreciated!!

Is my July 01, 2023 to Dec 31, 2023 Koodo Phone billing information archived by Koodo and if so is it possible for me to get a copy of it?

Hey everyone,I was wondering if anyone has had any luck getting Koodo to do a goodwill adjustment for a late payment or collection.Earlier this year I signed up for one of the student deals, but I misunderstood how the first bill worked. I switched to another provider thinking everything was taken care of, but I later found out I still owed money to Koodo. By the time I realized, it had already gone to collections.As soon as I found out, I paid the balance in full, and the account is now at $0.I'm pretty young and this was my first phone plan, so I honestly just didn't know how it all worked. Unfortunately, it's had a big impact on my credit score.Has anyone been in a similar situation? Were you able to get Koodo to make a goodwill adjustment, or is it pretty much impossible? Any advice would be appreciated. Thanks!

Hi there, I am trying to dispute roaming charges on both my own account and my husband’s from a recent camping trip near the US border (we didn't leave Ontario), but after I submitted mine, the link to “ask to review a charge” disappeared from our Billing section on our account. Will that link reappear once mine has been assessed? Thanks in advance. 

I can't pay my bill, as I don't have Canadian card anymore!!!

I have two lines and I am unable to add free perk (rollover) to either of them. I tried different browsers, clearing cache etc. 

I spoke with Christian in the cancel department. He was super helpful, he was able to keep my existing phone number for me after I was told it would cost be $400. Christian was able to successfully walk me through putting my old Sim card in the new device. Thank you so much Christian! 

KOODO customer service has become atrocious!  My streaming service lapsed because I had a new credit card #.  They wouldn't let me just reinstate; they said I would have to start anew.  Fine, because it was cheaper than what I was paying.   I inadvertently added the Syream + with Apple TV.  I went in and changed it back to Stream + without Apple TV, after several attempts to simply get access, and the change was accepted and verified, at the new cost.   Now, I can't get access again, and they have raised the price!!!!  This is absolutely unbelievable!!!  It's next to impossible to speak to an individual.   Call the # and they send you a link and then hang up!!!  They say you can arrange a callback from this link, but that didn't happen either!  I just don't think that's KOODO is worth the bother anymore.  It's just too frustrating to get anything done properly!  They tell you one thing, then they go back on their word!  VERY POOR SERVICE

update: original issue resolvednew issue is i didn’t get the eSIM QR code on email and I cannot get it from self-serve either, i also cannot do port it says failed to submit request