Managing your Services

Over the past 2-3 days I've been experiencing some odd intermittent issues in Southern Ontario. Receiving RCS and text messages but outgoing messages failing to send.Very very slow data and page requests outright failing. As in my data connection not working at all. Communication via data being very flakey. I browsed ebay just fine but when I tried sending a message on the platform it failed. I tried twice. WhatsApp was similar. Outgoing calls via cell or data not connecting to the network in a reasonable amount of time. As in taking a long long time to connect to the network.Is anyone else experiencing similar symptoms?As soon as I'm on Wi-Fi the problems resolve. I'm on an SE 24FE and this is the first time I've run into this. It's frankly been pre

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification.  Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers.  One of which is my number the other was a number I am not sure about. I did, before I went to monthly bill, have a pay as you go phone, with koodo or perhaps telus.  Could the other number be that one? I hadn't used that number in YEARS, to be honest,  I thought once you stopped using pay as you go, the number was deleted.  Ive blocked out the last 4 digits of my number,  but left the last four of the mystery number.  I am assuming its from an old pay as you go phone from the early 2000s 

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the latest software updates previously installed. A working pairing is really important. i went into the Galaxy Wear app and I selected Mobile Plans  in the APP settings and Koodo was the network option already there to be selected.  I was prompted to login to my Self Serve account with my username and password. Under the field where I enter my password, there is a little CAPTCHA box that is stuck on Verifying if I am Human. It then states Please Try Again and wants me to refresh the page. It never goes beyond this and I am unable to login.I have ensure that I am connected to 5G while doing all this. I’ve set my default browser to Chrome, in the event something wonky was going on with Samsung Browser. I’ve reset my mobile network setting and it will

Hello, I recently returned to Koodo after having migrated away for a short time because of moving. I had intended to bundle both mobility and internet service. I recall previously being offered a discount for essentially bundling the two but now when I look at pricing online for internet it is showing a much higher price than even my current internet provider and no mention of mobile bundling discount. Is there something I am missing? I tried calling in but the number for Internet service that Koodo Assist gives me redirects me to Telus and nobody I’ve managed to get ahold of has been helpful at all over the phone. Any help with getting set up would be appreciated.

My payment due date is Nov 6.  Why was the autopayment taken out of my bank account on Oct 31?

Hi I want to cancel my account and not to transfer to any other provider.

 I didn't take any action upon receiving this and now I can't use my phone anymore. No data and I can't call or text anymore. I tried going to koodo assist but I couldn't log in using my email and password anymore (which i have access before). What should I do now.

Hello, My Koodo phone service suddenly stopped working today, November 1, 2026, and I can only make emergency calls. I also cannot log in because my password is being rejected. My October bill showed a credit balance of over $200, with no outstanding payments. After checking my emails, I found a notification dated November 10, 2025, stating that my account email had been changed to an unfamiliar Gmail address without my authorization. Could you please investigate this potential account compromise, explain why my service has been disconnected, and help me recover my account and restore my phone service? Thank you.

i switched from a prepaid to a monthly plan online last night and now i have no reception and it just says sos. 

I set up a payment arrangement for Oct 29 and paid that day, but the payment went to the wrong payee by mistake. I caught it and paid Koodo in full on Oct 31. The account is current now, and every other month since I opened it in February has been paid on time.The Oct 30 report to TransUnion shows a 30-day late. I'm not disputing the dates, I'm asking whether Credit Operations can review it for a one-time goodwill removal, given it was an honest two-day misdirect that's been fixed.Phone support said they can't help with this. Could an Official Rep PM me so I can send my account number and payment proof?Thanks.

I’m being charged for a Tablet that was lost a year and a half ago. And am being charged still, after explaining to them it was stolen 

I got the message for phone number transfer approval from Rogers. And then about 25 minutes ago I got Welcome message from Koodo requesting to restart the phone which I did right away. But the phone still shows SOS only and did not get any network yet.

Hi there  my name is Darelene when I set up my cellphone and add  automatic payment from my bank account  I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days then yous charge me a extra  80.00 for a nfs charge this is the 3rd time this has happened  .this bill here for November is a 134.00 the funds are there right now .can you please take it out now .And then on  take payments out on the 28th of every month.   Thank you .

Wondering if I can get help with this. I ended up moving  and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 as a credit towards future bills. This just happened and it says I owe 39 right now. My bill is only $16 so an $80 credit should last more than a month. 

People leave a voicemail, but when I check it says you have no messages

There is a 365 day plan on Koodo website which says it costs $159 per year for unlimited calls and text and 40 gb data. But at checkout it says $159 per month. What is the accurate price?

I am traveling overseas for a year and want to change my plan to the lowest cost option or text-only option.Can you let me know if there’s any option for me?

What happens to me credit on my closed account?

I paid my bill approx $100, The next day a preauthorized payment was deducted from my acct. Had mistakenly paid but was on a preauthorized  plan. Apparently the preauthorized payment went through ok. Leaving my acct with a $6 credit. Unfortunately the payment I made became NSF.  And now I have an $80 charge for an irrelevant transaction. The bill was paid, balance +6. So yes an NSF was triggered but for an overpayment. An unnecessary transaction. Is that cause for an $80 charge? Seriously. Anyway I used the review a charge option and was credited  $50, still where is the not sufficient funds when the account has a positive balance. Ya I know, shut up and take the $50.

Please disregard. Post was added to the incorrect account

Never mind!

Hi, I’m permanently leaving Canada soon and recently cancelled my Koodo mobile service. My last billing cycle ended on October 25.I previously paid my bills through automatic withdrawals from my Canadian bank account. But since I’ll also be closing my Canadian bank accounts before leaving, I wanted to pay my final mobile bill manually in advance.And my latest October bill is now showing, but the total amount due is $0.00, with no new charges. I’m unsure whether this is correct or if there will be a separate final bill or any additional charges after my service cancellation.Unfortunately, I’m unable to reach customer support through the usual channels because the system requires me to enter the phone number associated with my account. Since my mobile service has already been cancelled, entering my former phone number does not allow me to proceed to the next step. So I’m unable to access phone or chat support.Is there any way I can speak with a representative without an active Koodo phon

I received an offer from public mobile to switch to koodo. I want to add a new phone to the plan but I don't have that option :/ trying to get ahold of someone to help me because the chatbot isn't able to assist me.

I cannot find anything about whether the Canada-US-Mex roaming plan includes calling from within Canada to the US/Mexico. I would assume it should, but I don’t see anything for sure.I currently have a US/Canada plan and the unlimited long distance to 27 countries perk.I do need to call the US regularly, so I want to confirm before switching, as the LD pack is no longer a consistently available perk. 

I have a Canada–US–Mexico plan. I'm currently in Mexico, and my Samsung shows Emergency calls only. Telcel is the only network appearing in manual network selection, and it says my SIM card does not allow connection to this network. Please check my roaming provisioning and network registration.