Managing your Services

I recently ported my land line over to a cell phone and I cannot figure out how to set up voice mail. I keep getting an error message call failed and cannot make outgoing calls including to voice mail

Hello, i signed up for pre-authorized payments to get the discount when I upgraded my phone.  My bill is due on September 22nd. Does that mean the payment comes out on that date? (Billing cycle ends the 27th). Can I call koodo and arrange a date i want the payments to come out?

I was with koodo in the past 2 months ago I switched to freedom mobile and today while checking my bank account I saw a transaction where koodo charged $31.48 from my account I guess they charged me last month as well. What should I do ?

Do the 3 days need to be consecutive within a billing month? Or, they can be 3 different days (partial until 11:59 pm local time), unconnected, within a billing month?

i paid off the remainder of my tab and was able to get new phone ona new tab i oaid the shipping then after itbwas all done it was trying to put my phone with my phone.line on my sons.tab and i just gor him a phone he atill owes lmost of his tab on it amd i cant find my order number they took my moneynfor the shipping cost.and its impossible to get a human callback it either freezes. before u can leave a message for the operator or guy thats soosed to help u so u go in circles same with paying any momths phone bill soon as i pay it i get an email stating thst i still owe whst i jjst paid and it keeps doing that anyone had any of these problems and how do i fix it or get them to fix the issues 

Just wondering if anyone else is experiencing an internet outage in the area of St. Clements Ontario. My internet has been down since 1:27 a.m. on August 29th. I've tried restarting the modem, but it doesn't do anything. I have a red light on the router, and the modem has no flashing lights on the online and DS indicators. I'm wondering if this is a problem on my end or something on Koodos end. Anyone else experiencing issues?

I am trying to update my free perk on my 6*******47 number to 3 day roaming US and even though it seems to go through, it doesn't actually update on my account. Can someone help please?

Dear Koodo Customer Service,I am contacting you regarding the payment notice I received stating that a payment was declined on August 27, 2026.There appears to be an error. I permanently closed my Koodo account by phone when I returned to Brazil at the beginning of July 2026. During that call, I explicitly requested the cancellation and closure of my Koodo service and account.Therefore, I should not be receiving new charges or payment requests in August, as my account should already have been closed. I also do not accept responsibility for any late payment fees, NSF charges, or other penalties resulting from charges made after my cancellation request.Please urgently review the account and confirm:The effective date on which my Koodo service and account were closed. Why a payment was attempted on August 27, 2026, despite my previous cancellation request. That any charges generated after the account should have been closed, including any NSF or late-payment fees, will be removed. That my

I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. He had me working on the phone and had me reset without deactivating the e-sim card. Now I have no phone. He has not sent an email the the shipping label to return the phone. I have waited hours before writing this, just incase he contacted me through my email. no contact. VERY FRUSTRATED HERE.

I ordered a new phone online from Koodo. To confirm they said they would text me at my number. The problem is, my phone does not work! I cannot receive texts or phone calls! How can I confirm anything if I cannot get in touch with them?? So frustrating! This is the last straw! I am seriously considering changing my family to another company! 

Usually when I reactivate my stream plus subscription, I get links to activate them in my email. But this time I only got the link to activate my prime and Netflix and not Telsu or Disney. When I log into Koodo I don't even have the option of viewing activation links.

I Signed up and activated Stream+ basic but then it was switched over to Stream+ with Netflix standard which I don’t have and don’t want and was charged $12 more. All my emails state that I have the basic. I can’t find a number to contact to get this rectified. Can someone help. The chat bot they have is zero help

I understand that I owe the $400, but I did not agree to have the entire $400 withdrawn today. I had discussed my financial situation with Koodo and explained that I would pay the balance in $50 or $100 installments. This withdrawal has left me without money for my essential expenses. I am asking for the payment to be reviewed and for the amount to be returned or a reasonable payment arrangement to be established.

Hello,I got charged roaming charges on my latest phone bill for being in the United States. I was not kn the Uniyed States. Please remove them. Thank you

Hello,I recently moved from Public Mobile to Koodoo because of the offer of $30 with preauthorized payment for 50GB. But while registering and typing my information, it went on error mode. I went to your physical store and one of the staff helped me to finish my registration. He said the offer was not on the list so he made me to choose on the scroll down option. I ended up getting the $30 with preauthorized payment for 20GB which I usually get from Public Mobile for only $27 a month. Please explain to me what happened.Can I still get the offer that the Public Mobile offered to me? 

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

I wanna ask: which credit bureau kodoo reports late payments to?   

Je veux migrer mon compte de public mobile a Koodo car le forfait promotionnel qu'ils m'offrent est intéressant. Quand j'essaie de le faire via l'application , je reçois un code d'erreur 90011 et la transaction n'a pas lieu

I have a family plan and one of my numbers, I'm unable to add data rollover as one of my free perks. My other three numbers are fine. It's just this one. Is there anybody from Koodo in this community board that can assist me please? I've tried to remove it and re-enable it but it's not doing anything.

I am travelling to Italy soon and considering signing up for the Europe 14 Day Pass for $50. I have read the info on Koodo website about what is covered but still confused.I understand incoming and outgoing texts within Italy; and incoming and outgoing calls within Italy are covered in the Europe 14 Day PassCan someone be kind enough to clarify if the following is covered under this plan:Both incoming calls and incoming texts from Canada to Italy. Both outgoing call and outgoing texts from Italy to Canada.I have been given conflicting info on these  items at Koodo kiosks and kindly request clarification.Appreciate any help.Thanks.

I just upgraded the plan on one of my phone lines (ending in 1326)The new plan is $40./month less $10 discount for preauthorized payments = $30./monthThe old plan was $25. per month.The change was made 3 days into a new billing cycle, July 18 to August 14.I was creditied $22.50 for the old plan (90% of the month)I was then billed $36.00 for the new plan (again, 90% of the month)That being said, I should qualify for 90% or the preauthorized discount for this billing period (-$9.00) ?Am I correct in feeling I should have been charged $27.00 instead of $36.00 ?Thanks!

As the title says, I’m traveling to Ireland and Northern Ireland. In the list of eligible destinations, it states only Ireland. I just want to make sure this plan would also include Northern Ireland, so I don’t get any unexpected charges. thoughts? 

I transfered my 2nd line on a new device s22 the number ********36 so I already set it up and use the esim option the I inserted the physical Sim too after the esim process is finish but I didn't know that it's gonna cause problem now the device can on read the physical Sim and the data is not working and I can't use the esim I don't know what to do I tried already rejecting it but nothing happen**post edited by moderator to hide personal information

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten this year. How do I stop it from happening? Is a refund available & a way to stop it from happening? Thanks

I just signed up for a roaming package for europe for $50.   It is added on to my plan.  I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ……….   .      Your data is no longer paused!    what’s going on??